jgonza5 Posted July 16, 2021 Share Posted July 16, 2021 A Question for those with Dealer sales system experience and the A/Z plan. For a vehicle on order, can the dealer "lock-in" a A/Z Plan Pin prior to the sale/delivery date? In the past for all my vehicle orders, I would present the Pin at the time I took possession on the vehicle, which was always within the validity period. Background: Pins are valid for 12 months from the date of issue I ordered a vehicle with the A/Z Plan. My Pin had 5 months validity remaining at the time of order. My build week has now slipped to beyond my Pin's expiration date. My A/Z Plan (Family) Sponsor is separated from Ford and no longer has A/Z Plan access. So getting another Pin is no longer an option. Thanks! Quote Link to comment Share on other sites More sharing options...
LariatGuy500 Posted July 20, 2021 Share Posted July 20, 2021 Have you tried contacting the dealer? Quote Link to comment Share on other sites More sharing options...
jgonza5 Posted July 24, 2021 Author Share Posted July 24, 2021 On 7/20/2021 at 5:42 PM, LariatGuy500 said: Have you tried contacting the dealer? Not yet. Was hoping to get intel from the BOF community, before contacting dealer. Quote Link to comment Share on other sites More sharing options...
jgonza5 Posted August 10, 2021 Author Share Posted August 10, 2021 (edited) On 7/15/2021 at 11:55 PM, jgonza5 said: For a vehicle on order, can the dealer "lock-in" a A/Z Plan Pin prior to the sale/delivery date? Just got back from the dealer. The answer is yes. The Pin was "Locked-In" via the DRIVE* system. *Dealer Reporting, Incentives, & Vehicle Eligibility Edited August 10, 2021 by jgonza5 Quote Link to comment Share on other sites More sharing options...
DMBKaren41 Posted August 12, 2021 Share Posted August 12, 2021 I had the exact same thing happen. My grandfather, a Ford retiree, died last August and issued me a z plan shortly before his death. We ordered a truck in Feb thinking we had plenty of time. The order got rejected and we had to reorder a 22, which we will not be receiving before the expiration of the pin. Ford told me they CANNOT extend the pin and its technically not a lock on the pricing unless the dealership agrees to it. I was in tears on the phone with Ford and it was basically "too bad your grandfather died and we have huge commodity issues and cannot get trucks out in a reasonable time....your pin expires and we will not help you". After I told the dealership Ford wouldn't extend it, their management said they will honor the price no matter when the truck comes in. I think they may have screwed up on the initial order. I'm not sure if it's locked in or if they are just doing it to be decent people. 2 Quote Link to comment Share on other sites More sharing options...
5.2 VooDoo Posted August 12, 2021 Share Posted August 12, 2021 Either way...solid of the dealership! 1 Quote Link to comment Share on other sites More sharing options...
Ralph Greene Posted September 21, 2021 Share Posted September 21, 2021 Here it is September 21....and is any dealership accepting X plan on ordinary vehicles....Escapes, Edges, Explorers, etc? Out of inventory or ordering? I'm an X plan buyer and figuring to buy something around end of year. Quote Link to comment Share on other sites More sharing options...
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