Rangers09

Since they weren't scheduled to start 2023's until 12th December and they had a Christmas shut down, they have lost a little over 3 weeks of production.

Although the order bank opened in September, the model year switch wasn't scheduled until 12th December and the factory would also have a couple weeks downtime over Christmas & New Year. Therefore, those of us that ordered in September knew the earliest they would start to build them was mid December, although I note it was initially scheduled for late November. In these days of huge order banks and material delays, 4-months is hardly a long delay. My F-450 was 9-months and I was one of the lucky ones that got it in less than a year. Our neighbours ordered a Bronco in January 2022, so they are over 1-year and it has only just gone into production. My dealer also has 2 - 2022 Escapes with green WS that were built in July & August and still haven't arrived yet, as they awaited parts. When we ordered the Escape PHEV for DW, we figured if it arrived by August/September we would be doing well. Since it was scheduled 2-weeks ago for a build week in early March, we consider it very fortunate we could receive it this quickly.

Unfortunately, most of the salesmen don't know much about the ordering process. Hoping the Sales Manager gets back to you. Good luck.

Got that from my Sales Manager. I don't see a need to call Ford directly, as I'm purchasing from the local dealer, who has all the info readily available.

The week prior to being scheduled, our PHEV was on a materials hold and it was the battery.

Are you trying to contact a salesman, or the Sales Manager. Personally, I deal directly with the Sales Manager, who is one of the few employees who has access to all the information. The Sales Manager assigns me a salesman to provide regular updates and to fill the gas tank & other prep before delivery. If the Sales Manager refuses to do their job, go to the General Manager or owner.

As the moderator responded, why do you accept a lack of customer service from a company you will be paying a substantial amount of money. If you were purchasing an appliance, would you accept similar lack of customer service from the retailer and call the manufacturer directly. You have limited options to build a relationship with the dealer, to ensure the painful part of paying the cost is painless. If you don't have a relationship, how do you know you're not going to get screwed in pricing, especially if Ford increased pricing between order and delivery. Having participated in the 2022 Super Duty thread, all the posters that had issues with price protection didn't have any relationship with the dealer. The few of us that had developed a relationship with the dealer had no pricing issues, in fact, in my case I had to point out to the Finance Manager, she didn't include the Line-X coating that was deleted from the original order and applied locally. So yes, everyone is welcome to call Ford directly, but may I suggest, by not developing a relationship with the dealer and ensuring they provide customer service, don't bother complaining if you experience pricing issues at time of payment.

Only when you have a very poor dealer. I'm assuming Ford doesn't call you, so you actually have to take the time to call Ford for the information and probably wait in a phone queue for an employee to answer. I'm retired and I don't have that time to waste. My dealer requests how often I want updates, so I receive calls directly from the Sales Manager and he tasks a salesman to send a weekly email showing the VVR information. Personally, I can't imagine wasting time trying to call Ford, or connect by chat. I also prefer to deal with someone I know, rather some other person at the end of a phone, who is reading the same information the dealer has available. So I respectfully disagree, when you have a quality dealer, it is way more convenient getting the updates from them. Make your dealer provide you with the customer service applicable to making a significant investment.

If you want more information, contact your dealer for the print out from the VVR. At present, the weekly information I receive shows - Order # - VIN - Primary Status - In order processing - Secondary Status - Build week - Plant - which plant is building the vehicle - Delivery estimate - late March The dealer has this information readily available.

Interesting that they are hard to find just south of us, as our dealer in Metro Vancouver has a number of PHEV's. he had a couple on the lot last summer which DW checked out and he has another 2 late 22MY's enroute. Good luck getting built and then shipped out to the Coast. At present our PHEV shows a build week of 6th March and delivery of 21st to 27th March. Realistically, I expect the build week to slide and hope to see it by mid-April.

While waiting for my F-450 to be scheduled, when they had a big scheduling week, we started to see orders being scheduled from Tuesday morning of that week. If I remember correctly my F-450 was a Wednesday.

Wow, I'll suggest your dealer needs to be more diligent in managing their order banks, as I have no doubt your order was also previewing earlier in the week, so the dealer should have been aware of the potential of being scheduled as early as Monday/Tuesday.

Just got the email, as our Sales Manager is back at work today. Scheduled for week of March 6th. Escape PHEV ordered a couple days after the order bank opened.

My Metro Vancouver dealer advises his Super Dutys take about 23 days from completion to delivery at the dealer. I was very lucky, as my F-450 only took 15 days to arrive at the dealer.

Unfortunately my Sales Manager is down with the 'flu and on days off today. While he normally checks for updates on his days off, I haven't heard anything from him this morning. I will probably check in with him Saturday or Sunday, if he is back to work. Last week it was constrained by materials (possibly battery since it's a PHEV), so hoping we got lucky and got scheduled at the first preview. Will update once I know.