This is the thing.
If Ford maintained a 3-year refresh in a 5-year redesign product cadence, as they do for the F-150. Would the Escape be as unlikable?
Think about it: it takes 36 to 48 months to design a new vehicle; the Escape has been on the market for 7 years. The announcement of its discontinuation occurred roughly in year 5 of its product cycle. That means Ford, at year two or three of the Escape, decided it wasn't going to get redesigned.
If Ford had maintained a product, Cadence for the Escape at Toyota, we would have had a vehicle with styling that better matched the buyer's expectations. I don't like being negative about this. I know it's a surprise, but if you don't update your products, you can't blame your products for not being successful. The neglect drives sales declines, not an intrinsic failure of a nameplate, factory, or workers; it is the neglect that kills the product.
I'll believe Ford is on the right path if they can get the basics of maintaining their products right. And not base their neglect on the level of effort required to keep that product.