HyTi Fusion Posted March 27, 2013 Share Posted March 27, 2013 I was trying to explain to my wife how my early Christmas present order for a Ford Fusion Hybrid Titanium turned into a post Easter expectation of 5 months. Can you help me fill in the blanks, as many of us are together in this and have tracked the progress over the same time period. My wife thinks I'm nuts for waiting 20 weeks or more but this really has become somewhat of a "good things come to those that wait" thing. Can you help me recap? I'm sure I have some of this wrong so straightening out my inaccuracies is much appreciated. I ordered in December and Ford always said Production would begin in early 2013 SE models were being built in January Titanium models were bumped in February for Energi's to go first (Job2) Quality concerns delayed all production until quality was back up to satisfactory levels Delays were several weeks pushing into March. Cars being built but not at usual rate? Moonroof delays, Ruby Red Color Delays Small dealers get small "allocations" of orders so presuming I fit this category I wait until all large dealers go first My wife thinks I could receive the car as the model year comes to an end- I have nothing to suggest it would be different In need of accurate explanations of delays (and encouragement) Quote Link to comment Share on other sites More sharing options...
joveri Posted March 27, 2013 Share Posted March 27, 2013 Joveri,I think I am doing something wrong with that link you sent me, If only looks for Ford Fusion Hybrid, but not necessarily SE or TI, and no color or other option selections. Did you use it just to get in contact with dealers? So I just need to get the printout and call them? Or what was the process? https://secure.bestprice.rankingsandreviews.com/registration.html?postalCode=92507&referrer_id=ZUSNA0030&chromeTrimId=353068&deepLink=yes Just wait for them to call you or send you an e-mail. I didn't know what they were offering until they called me. Quote Link to comment Share on other sites More sharing options...
rprobst Posted March 27, 2013 Share Posted March 27, 2013 I have no idea why yours is sitting in sunny Mexico if it was built on 2/19. Hope the CSM will be able to get it on a train for you and you'll soon be a happy FHH owner What can CSM do to help? My car was built on 2/23 and is still there in sunny Mexico. Quote Link to comment Share on other sites More sharing options...
loosta Posted March 27, 2013 Share Posted March 27, 2013 Talked with the salesman today and he knew nothing...trend here in LA (lower Alabama) so I told him what I knew...he was a bit surprised. Said he would check, called back later and said car is in KY and ETA 2 Apr. Later than the 31 Mar eta...asked about the ettx and he said huh. Be glad when this is over with. Quote Link to comment Share on other sites More sharing options...
RubyRedFuse Posted March 27, 2013 Share Posted March 27, 2013 Hey RedRubyFuse, congrats! Can I ask how you found this info on the online chat? Did you need to provide some information for them to look up your order? Tomgyanks - Like Murphy62 said, I gave them my order and dealer numbers and asked if I had a VIN yet. I was surprised that they did! I asked about a week ago and they gave the "in production" speech. So sometime between then and now my VIN appeared. Now hoping for a sticker and build date but after hearing the other Ruby Reds getting delayed I think I can expect the same. Quote Link to comment Share on other sites More sharing options...
taylorjd Posted March 27, 2013 Author Share Posted March 27, 2013 My car passed Pratt, Kansas this morning at 6;24 am MT http://tinyurl.com/bs6oax8 It's getting here, not halfway yet 2 Quote Link to comment Share on other sites More sharing options...
TerrorTodd Posted March 27, 2013 Share Posted March 27, 2013 How do you get the rail car #? Salesman / Cyberdman? Quote Link to comment Share on other sites More sharing options...
taylorjd Posted March 27, 2013 Author Share Posted March 27, 2013 How do you get the rail car #? Salesman / Cyberdman? I got it from the Visibility Report. It lists the Rail car # at the first entry when your car goes into "In Transit". Cyberdman should also be able to give it to you. Quote Link to comment Share on other sites More sharing options...
taylorjd Posted March 27, 2013 Author Share Posted March 27, 2013 Does anyone know if the phone car to CSX/PU will continue to Track the railcar after Illinois? Quote Link to comment Share on other sites More sharing options...
TerrorTodd Posted March 27, 2013 Share Posted March 27, 2013 Grrrrrrrrrrrrrrrrrr....Cyberdman gave me the In transit report on Monday, but no rail car info...the train my car was on was stuck in AZ on Monday- mechanical, but I know has moved since. Wonder if asking him for the rail car # would break his rule of asking for an update? Quote Link to comment Share on other sites More sharing options...
neod192 Posted March 27, 2013 Share Posted March 27, 2013 What can CSM do to help? My car was built on 2/23 and is still there in sunny Mexico. I was referring to gl419's message: Its been sitting on the lot in Mexico since 2/20, with no action at all until I contacted Customer Service and finally got the regional CSM to place a case number and priority on the VIN. It sounds like in his case the regional CSM can help get things moving. I also heard of other users here that had success contacting the higher-ups @ Ford- can't remember who it was. Quote Link to comment Share on other sites More sharing options...
steveo358 Posted March 27, 2013 Share Posted March 27, 2013 Grrrrrrrrrrrrrrrrrr....Cyberdman gave me the In transit report on Monday, but no rail car info...the train my car was on was stuck in AZ on Monday- mechanical, but I know has moved since. Wonder if asking him for the rail car # would break his rule of asking for an update? Have you tried the etis site. It may give you train info, but Im not sure , as my car is being built April 1st. I think you may be pressing your luck with cyberdman. I would also call my salesman first and see if they can give you info. Quote Link to comment Share on other sites More sharing options...
Fastronaut Posted March 27, 2013 Share Posted March 27, 2013 You can order them on Amazon.com. They definitely don't come from Hermosillo... probably China. http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=2013+ford+fusion+diecast Thank you. They may just come from Hermosillo because they seem not to have Ruby Red 1 Quote Link to comment Share on other sites More sharing options...
steveo358 Posted March 27, 2013 Share Posted March 27, 2013 My car passed Pratt, Kansas this morning at 6;24 am MT http://tinyurl.com/bs6oax8 It's getting here, not halfway yet I know you are stoked, as you have had a long wait for that baby. I cant wait till these forums turn to everyone having cars, and things learned over time in them. 1 Quote Link to comment Share on other sites More sharing options...
neod192 Posted March 27, 2013 Share Posted March 27, 2013 (edited) Does anyone know if the phone car to CSX/PU will continue to Track the railcar after Illinois? This might help: http://www.blueovalforums.com/forums/index.php?/topic/52703-tracking-cars-on-railways/?p=832387 UP handles most railroad traffic west of the Mississippi and CSX handles most of the railroad traffic east of the Mississippi. Edited March 27, 2013 by neod192 Quote Link to comment Share on other sites More sharing options...
Fastronaut Posted March 27, 2013 Share Posted March 27, 2013 Oh man, that's not good. I'm glad i didn't go with Ruby Red, I don't know if I could've handled more delays! Let's just say I plan to pull out all the stops now. Enough delay already. On the phone! Quote Link to comment Share on other sites More sharing options...
Delnatha Posted March 27, 2013 Share Posted March 27, 2013 I've been impatiently waiting all week until Wednesday so I could ask for my weekly update from cyberdman so that I could track my rail car like others have been doing and this morning he posts: "In Transit - Passing (Union Pacific Railroad ) Lordsburg, NM Mar-26-2013, 20:05 MT. ETA Apr-04-2013." Arrggghh! How do you guys get the railcar info? Quote Link to comment Share on other sites More sharing options...
captinkirk Posted March 27, 2013 Share Posted March 27, 2013 Etis is now showing my car is built... Yess!!! Now how I have to play the rail car waiting game. How long before that happens? Quote Link to comment Share on other sites More sharing options...
TerrorTodd Posted March 27, 2013 Share Posted March 27, 2013 Etis is now showing my car is built... Yess!!! Now how I have to play the rail car waiting game. How long before that happens? a few days to a few weeks....hard to tell. It varies. Quote Link to comment Share on other sites More sharing options...
taylorjd Posted March 27, 2013 Author Share Posted March 27, 2013 Grrrrrrrrrrrrrrrrrr....Cyberdman gave me the In transit report on Monday, but no rail car info...the train my car was on was stuck in AZ on Monday- mechanical, but I know has moved since. Wonder if asking him for the rail car # would break his rule of asking for an update? I am afraid to ask him for more updates . Yours salesman should be able to get it. Quote Link to comment Share on other sites More sharing options...
neod192 Posted March 27, 2013 Share Posted March 27, 2013 I've been impatiently waiting all week until Wednesday so I could ask for my weekly update from cyberdman so that I could track my rail car like others have been doing and this morning he posts: "In Transit - Passing (Union Pacific Railroad ) Lordsburg, NM Mar-26-2013, 20:05 MT. ETA Apr-04-2013." Arrggghh! How do you guys get the railcar info? The railcar # is included in the first "In Transit" status in the vehicle visibility report. You're past that and your best bet is to ask your dealer to look it up. They'll have to run the vehicle visibility report and look at the full history to find the first "In Transit" status. You can also try and ask Cyberdman, but he might yell at you for asking too much Good luck! 2 Quote Link to comment Share on other sites More sharing options...
captinkirk Posted March 27, 2013 Share Posted March 27, 2013 Drats..... Im in the awaiting shipment - TBD pool. Quote Link to comment Share on other sites More sharing options...
fusionTX Posted March 27, 2013 Share Posted March 27, 2013 Etis is now showing my car is built... Yess!!! Now how I have to play the rail car waiting game. How long before that happens? We're in the same boat. Showed up this morning on ETIS. Ford CS says status is "Awaiting Shipment". Do they all go to that status after built? I would think so. I've asked my salesperson for an update. Quote Link to comment Share on other sites More sharing options...
fusionTX Posted March 27, 2013 Share Posted March 27, 2013 (edited) Drats..... Im in the awaiting shipment - TBD pool. Being Easter week probably does not help. Edited March 27, 2013 by fusionTX Quote Link to comment Share on other sites More sharing options...
Kwilli Posted March 27, 2013 Share Posted March 27, 2013 I got my window sticker today!!!!!! 1 Quote Link to comment Share on other sites More sharing options...
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