dionysus19 Posted March 23, 2011 Share Posted March 23, 2011 All I wanted to do was be able the truck i paid for. Get on it FORD Quote Link to comment Share on other sites More sharing options...
coreground Posted March 23, 2011 Share Posted March 23, 2011 You actually paid before delivery? All I wanted to do was be able the truck i paid for. Get on it FORD Quote Link to comment Share on other sites More sharing options...
quinn347 Posted March 25, 2011 Share Posted March 25, 2011 I'm in the same boat, I was told my dealer that it was shipped on 3/10 and they were billed by Ford. I went in on the 11th and did the paperwork and my first payment is due on 4/12 and as of today they tell me another 2 weeks, so it looks like I might have to make a payment before I even get the truck. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 25, 2011 Share Posted March 25, 2011 I'm in the same boat, I was told my dealer that it was shipped on 3/10 and they were billed by Ford. I went in on the 11th and did the paperwork and my first payment is due on 4/12 and as of today they tell me another 2 weeks, so it looks like I might have to make a payment before I even get the truck. That's BS and possibly illegal. Quote Link to comment Share on other sites More sharing options...
theoldwizard Posted March 25, 2011 Share Posted March 25, 2011 I don't know about shipping, but I think the order processing/scheduling system is the same one the have used since the 1970s ! Quote Link to comment Share on other sites More sharing options...
FordBuyer Posted March 26, 2011 Share Posted March 26, 2011 I don't know about shipping, but I think the order processing/scheduling system is the same one the have used since the 1970s ! You would think that with modern technology Ford could put sensor in vehicle while it's going down line being built and on Ford's website buyer could punch in number and track it all the way to dealer. I don't understand why auto manufacturers keep excited buyers in the dark like this. By buyer being able to track their vehicle on home computer, they also don't have to bug the dealership all the time about where their vehicle is. Quote Link to comment Share on other sites More sharing options...
dpd Posted March 29, 2011 Share Posted March 29, 2011 I'm in the same boat, I was told my dealer that it was shipped on 3/10 and they were billed by Ford. I went in on the 11th and did the paperwork and my first payment is due on 4/12 and as of today they tell me another 2 weeks, so it looks like I might have to make a payment before I even get the truck. This doesn't sound like a reputable dealer - you shouldn't pay anthing more than a small deposit until you take deliver of the vehicle. Quote Link to comment Share on other sites More sharing options...
Albitron Posted April 4, 2011 Share Posted April 4, 2011 This doesn't sound like a reputable dealer - you shouldn't pay anthing more than a small deposit until you take deliver of the vehicle. +1 Quote Link to comment Share on other sites More sharing options...
pedroboy Posted August 15, 2011 Share Posted August 15, 2011 I know! Its a real pain. All I want to know is where the Car that I am going to spend 40k is. You would think that Ford be in the 21st century by now. Maybe theyve been spending all of there time perfecting MFT instead of creating an order status system....OH WAIT.... 1 Quote Link to comment Share on other sites More sharing options...
pudcmax Posted December 5, 2012 Share Posted December 5, 2012 This is definitely an issue. Only one guy at the dealer has the tracking info, and that is difficult to obtain. Getting the DORA was difficult, and I found out the VIN of the auto from the Ford customer care line well before the dealer. Seems as if ford should provide limited acces to it's ford fleet site to those who have dropped a deposit and special ordered a car. Quote Link to comment Share on other sites More sharing options...
hermans Posted December 5, 2012 Share Posted December 5, 2012 Hasn't been an issue for me. My dealer told me they don't care how many times I call or stop in to get an update. Many salesman and up have been trained to enter the info into the system and get the update. They even print it out for me. They said they were glad to have me as a customer. Quote Link to comment Share on other sites More sharing options...
Langston Hughes Posted December 6, 2012 Share Posted December 6, 2012 All I wanted to do was be able the truck i paid for. Get on it FORD All you wanted to do was what? Anyways, which one is your vehicle? http://www.blueovalforums.com/forums/index.php?/forum/80-vehicle-locator-by-ford-employees/ Quote Link to comment Share on other sites More sharing options...
theoldwizard Posted December 6, 2012 Share Posted December 6, 2012 You would think that with modern technology... "Modernizing" the order processing/tracking system would cost $10sM if not $100sM. Are you willing to pay $100-$1,000 more for your vehicle just so that you can track it from order placement until order delivery ? Quote Link to comment Share on other sites More sharing options...
RangerM Posted December 6, 2012 Share Posted December 6, 2012 Are you willing to pay $100-$1,000 more for your vehicle just so that you can track it from order placement until order delivery ? Short answer: No. Like so many other 'good ideas', they stop being good once you find out what they really cost. Quote Link to comment Share on other sites More sharing options...
Langston Hughes Posted December 6, 2012 Share Posted December 6, 2012 Short answer: No. Like so many other 'good ideas', they stop being good once you find out what they really cost. Just buy a car off the lot or have the dealer search for something similar at another dealer. While I realize it doesn't jive with what people believe, "That the customer is always right" in this case the customer is wrong. You want Ford to spend it's money making better cars not improving it's tracking system for the 5 to 6 percent of customers that order cars. There are things that are important and there are things that would be nice. Quote Link to comment Share on other sites More sharing options...
RangerM Posted December 6, 2012 Share Posted December 6, 2012 Just buy a car off the lot or have the dealer search for something similar at another dealer. While I realize it doesn't jive with what people believe, "That the customer is always right" in this case the customer is wrong. You want Ford to spend it's money making better cars not improving it's tracking system for the 5 to 6 percent of customers that order cars. There are things that are important and there are things that would be nice. The customer wants what he wants, when he wants it. And in today's society with "free" services like Pandora, Google maps, and Apple Facetime, it's little wonder that such services might be expected. Back when I ordered my truck (Feb, 1993) the dealer just told me 6-8 weeks and left it at that. I would not have thought of calling him before the 8th week (even though I'd placed a deposit), and was pleasantly surprised when my truck arrived in 5 weeks. That said, how does a dealer (when he orders a car) receive updates of delivery status? Or do such updates exist? Quote Link to comment Share on other sites More sharing options...
akirby Posted December 6, 2012 Share Posted December 6, 2012 That said, how does a dealer (when he orders a car) receive updates of delivery status? Or do such updates exist? The dealer can go in and query the vehicle status whenever they want to, just like cyberdman does here. Quote Link to comment Share on other sites More sharing options...
hermans Posted December 6, 2012 Share Posted December 6, 2012 (edited) The dealer enters either the VIN or the order number and up pops the info on your vehicle. It takes less than 30 seconds - no weird science project. akirby beat me to it. Edited December 6, 2012 by hermans Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.