akirby Posted November 2, 2012 Share Posted November 2, 2012 Or you don't release the software before the bugs are out. This sounds like the Ford version of Windows ME. That's a good analogy. Unfortunately Ford was put in the position of having to launch it (and relaunch it) with known bugs. They didn't have a backup plan and leaving it out altogether wasn't an option since MFT was tied to Navigation and climate controls. They got screwed by Bsquare and even Microsoft hasn't been able to fix it - which is why they have to scrap it and start over which I hope is already underway. This is the third model year and it still doesn't work. Sync has enough issues that a class action lawsuit is in the works. That only works when a company is refusing to fix something or take responsibility for something. Ford is doing neither. They've been trying to fix it for almost 2 years. They haven't given up - they're still releasing software updates and will continue to do so. It's like my old computer support days where we had a system down and we had everyone who could possibly help engaged and working on it. A user would call in and say that he was going to escalate to his boss. I would then ask if his boss knew scsi protocol or c code because otherwise there was nothing more he could get us to do that we weren't already doing. A class action lawsuit would be a waste of time and the only ones who would get anything out of it would be the attorneys. Quote Link to comment Share on other sites More sharing options...
NickF1011 Posted November 2, 2012 Share Posted November 2, 2012 Or you don't release the software before the bugs are out. They were stuck between a rock and a hard place. The vehicle designs were already locked in. Were they supposed to delay the launch of every vehicle that used MFT so they could re-do all of the interior designs and controls to remove MFT? Frankly, if they didn't offer it, I wouldn't be in my Edge right now. This technology is attracting far more buyers than it is pushing away. Quote Link to comment Share on other sites More sharing options...
rscalzo Posted November 2, 2012 Share Posted November 2, 2012 Were they supposed to delay the launch of every vehicle that used MFT so they could re-do all of the interior designs That have had three years to come up with a Plan B. They have not. So should buyers simply accept a 36k or more vehicle that may or may not allow the climate control , audio and other systems to work while suffering in silence? This isn't just a few vehicles that are involved. Ford was in a rush to come out with a new high tech interface and didn't bother to debug it. As I get closer to the point of deciding on a new vehicle, more and more these issues are pushing me away from Ford for the first time since 91. I'm not about to be forced into the lowest level trim simply to avoid a system that's obviously flawed. What's more there is absolutely no sign of Ford correcting the situation anytime soon. This technology is attracting far more buyers And at that point then they find out that the system's going to act up? Then what? I'd be documenting every issue after it keeps going back to the point of a Lemon Law complaint. This isn't the same as the faulty radio displays from years back. That was inconvenient. This is a serious hazard. How long will it be before we see a mva due to the driver trying to override a system's failure? 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted November 2, 2012 Share Posted November 2, 2012 That have had three years to come up with a Plan B. They have not. So should buyers simply accept a 36k or more vehicle that may or may not allow the climate control , audio and other systems to work while suffering in silence? This isn't just a few vehicles that are involved. Ford was in a rush to come out with a new high tech interface and didn't bother to debug it. As I get closer to the point of deciding on a new vehicle, more and more these issues are pushing me away from Ford for the first time since 91. I'm not about to be forced into the lowest level trim simply to avoid a system that's obviously flawed. What's more there is absolutely no sign of Ford correcting the situation anytime soon. And at that point then they find out that the system's going to act up? Then what? I'd be documenting every issue after it keeps going back to the point of a Lemon Law complaint. This isn't the same as the faulty radio displays from years back. That was inconvenient. This is a serious hazard. How long will it be before we see a mva due to the driver trying to override a system's failure? Overreact much? It's only been 2 years and for the hundredth time there was no lack of testing or debugging - there was only lack of time and expertise to fix the bugs they knew about. The majority of buyers are not having serious issues and they're recommending MFT to others. It's not fantastic that some are still having problems but it's certainly not the end of the world and it certainly seems to be helping rather than hurting sales. Quote Link to comment Share on other sites More sharing options...
davidg716 Posted November 2, 2012 Share Posted November 2, 2012 MFT works great on my Escape so far, except I cant use text messaging with my motorola admiral. And i'd love for them to add applink. Quote Link to comment Share on other sites More sharing options...
NickF1011 Posted November 2, 2012 Share Posted November 2, 2012 MFT works great on my Escape so far, except I cant use text messaging with my motorola admiral. And i'd love for them to add applink. Impossible you corporate schill!! Overreact much? It's only been 2 years and for the hundredth time there was no lack of testing or debugging - there was only lack of time and expertise to fix the bugs they knew about. The majority of buyers are not having serious issues and they're recommending MFT to others. It's not fantastic that some are still having problems but it's certainly not the end of the world and it certainly seems to be helping rather than hurting sales. The part that keeps being glazed over. People are still recommending these vehicles and are still buying them in record numbers. If it was that bad neither of those would be the case. Quote Link to comment Share on other sites More sharing options...
PajamaGuy Posted November 4, 2012 Author Share Posted November 4, 2012 1st small road trip this morning - 75 mi (each way) up the interstate to go to a Romney rally - (wife shook Mitt's hand!). Average 75-80 m.p.h. got 22.6 mpg. We now have a little over 350 mi. on the car. Great ride - tight, responsive, smooth, much more quiet than my ex-Fusion SEL (2010). I like the 3-blink turn signals. 1 Quote Link to comment Share on other sites More sharing options...
PajamaGuy Posted November 4, 2012 Author Share Posted November 4, 2012 ...and my Galaxy S3 received only 1 of the last 4 SMS messages. So if yours isn't working, mine doesn't work all the time.... Anyone hear any timing on the MFT rewrite??? (I love my Escape!!!!!) Quote Link to comment Share on other sites More sharing options...
rscalzo Posted November 4, 2012 Share Posted November 4, 2012 Overreact much? It's only been 2 years and for the hundredth time there was no lack of testing or debugging - there was only lack of time and expertise to fix the bugs they knew about. Except for the fact that it came out in the 2011 model year in the Edge and Explorer among others. It's now three model years and probably at least four years since manufacturing started. More than enough time to work out the bugs. No one expects it to work one every new phone out but system lockups??? Microsoft by now would have dumped the OS, renamed the new one and released it. It's not a malfunctioning power port but the central system that controls quite a lot. So until the FIX it, I'm not putting down anything on a 35k car. Maybe they should at least put a hard reboot button somewhere inside the car so the owner doesn't have to dig out the master fuse or keep pulling the battery terminals off. Quote Link to comment Share on other sites More sharing options...
frbl Posted November 4, 2012 Share Posted November 4, 2012 So REALLY who is more to blame... Ford or Microsoft? You would think that Microsoft would want to save it's own reputation despite Ford... Quote Link to comment Share on other sites More sharing options...
akirby Posted November 5, 2012 Share Posted November 5, 2012 Except for the fact that it came out in the 2011 model year in the Edge and Explorer among others. It's now three model years and probably at least four years since manufacturing started. More than enough time to work out the bugs. No one expects it to work one every new phone out but system lockups??? Microsoft by now would have dumped the OS, renamed the new one and released it. It came out in October 2010 for the 2011 Edge. That's 2 years not 3 or 4. I'm the moderator on the Edge forum and believe me we had lots of discussions the last 2 years about it. Ford outsourced the development to Bsquare - a company started by former Microsoft employees. The code they delivered was so bad at one time they had 1500 known bugs. Ford brought in Microsoft shortly thereafter to fix it and get it stabilized but as you can see it's still not right. That tells me the code was so bad that when they try to fix one thing they cause 2 new bugs. It's Ford's responsibility ultimately but apparently even microsoft couldn't fix it 100%. What I see is Ford doing everything it possibly could to fix it but still failing. It sucks but it's not lack of effort or lack of quality control - just terrible software that even Microsoft couldn't fix. Quote Link to comment Share on other sites More sharing options...
Escapism Posted November 5, 2012 Share Posted November 5, 2012 So who's the client and who's the vendor? Who's bad management is it? 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted November 5, 2012 Share Posted November 5, 2012 So who's the client and who's the vendor? Who's bad management is it? It was Ford's decision to hire Bsquare so ultimately it's Ford's responsibility when one of their vendors doesn't perform as expected. The point is - once that happened Ford has been trying to fix the problem. They even brought in Microsoft to help but that still wasn't enough apparently - which shows you how bad the initial product was to begin with. I also think there were contractual terms with Bsquare that made it difficult for Ford to dump them. All that is on Ford. Ford's other fault was not having a backup plan when the initial release was so terrible. Hopefully this was a learning experience and they won't repeat it. Quote Link to comment Share on other sites More sharing options...
davidg716 Posted November 9, 2012 Share Posted November 9, 2012 Audio crashed on my the other day. Screen still functioned but there was no sound, either from the radio or button presses. Had to pull the fuse to get it to come back. Think it might have been a glitch with my ipod. Quote Link to comment Share on other sites More sharing options...
rscalzo Posted November 10, 2012 Share Posted November 10, 2012 People are still recommending these vehicles and are still buying them in record numbers So did the PT, Cruiser. In fact they sold over the MSRP. Today you can't give them away. A new car sells in larger number when first released because many have to have the latest and greatest. Just like the I Phone, IPad and many other items. Quote Link to comment Share on other sites More sharing options...
howie411 Posted November 12, 2012 Share Posted November 12, 2012 Just read online on a few forums Ford released MyFord Touch 3.5.1 (https://dl.dropbox.com/u/1257774/tsb12-11-01.pdf) but you can only get it at the dealership, and if you have the NAV system you need a new card. I'm trying to schedule an appointment to bring mine in tomorrow. Quote Link to comment Share on other sites More sharing options...
PajamaGuy Posted November 12, 2012 Author Share Posted November 12, 2012 (edited) Just to emphasize, if you have NAV, you need the A4 SD card - without it, NAV is bricked. 3.5.1 is downloadable, but not intended for user installs. Edited November 12, 2012 by PajamaGuy Quote Link to comment Share on other sites More sharing options...
blockisle9 Posted November 12, 2012 Share Posted November 12, 2012 I wonder if this will correct my nav not knowing where I am for 5 or 10 min. It happened again today, and yes there was a red X through the GPS even though the sky was nice and clear. My bugs have been very minor and I don't want to chance making it worst. Quote Link to comment Share on other sites More sharing options...
Escapism Posted November 12, 2012 Share Posted November 12, 2012 Hey folks, just did the successful install. Starting a new thread. Quote Link to comment Share on other sites More sharing options...
Escapism Posted November 13, 2012 Share Posted November 13, 2012 . 3.5.1 is downloadable, but not intended for user installs. Really wasn't that hard f you follow the directions and are a little computer savvy. Does this mean I'm a certified Ford mechanic? Quote Link to comment Share on other sites More sharing options...
jcthorne Posted November 15, 2012 Share Posted November 15, 2012 We are supposed to take delivery of a new Escape Ti on Sat. Is the installation of the latest MFT version a normal part of the pre-delivery service? (Should be) If not, what TSB or other reference should I mention to the dealer to get this done for delivery? Quote Link to comment Share on other sites More sharing options...
svtenthusiast Posted November 15, 2012 Share Posted November 15, 2012 (edited) We are supposed to take delivery of a new Escape Ti on Sat. Is the installation of the latest MFT version a normal part of the pre-delivery service? (Should be) If not, what TSB or other reference should I mention to the dealer to get this done for delivery? There is a delivery hold on all vehicles with MFT unless it's updated with the 3.5.1 software. If your dealer does not perform the upgrade they are in violation with Ford. https://dl.dropbox.com/u/1257774/tsb12-11-01.pdf Edited November 15, 2012 by svtenthusiast Quote Link to comment Share on other sites More sharing options...
jcthorne Posted November 16, 2012 Share Posted November 16, 2012 Thank you for the copy of the TSB and delivery information. Will be sure to ask the dealer if it was performed and if not....they will. Quote Link to comment Share on other sites More sharing options...
macos95 Posted November 25, 2012 Share Posted November 25, 2012 I wonder if this will correct my nav not knowing where I am for 5 or 10 min. It happened again today, and yes there was a red X through the GPS even though the sky was nice and clear. My bugs have been very minor and I don't want to chance making it worst. I have the same issue - sometimes it will grab a signal in a minute or two, other times it will take as long as 30-40 minutes before it grabs a signal. One time it had me driving through a park and into Lake Michigan! In one of the other MFT/Nav threads it was mentioned that TSB 12-11-2 would remedy this issue, so perhaps you can have your dealer try that. Does anyone have the full description for this TSB? I tried googling it but nowhere to be found. http://www.blueovalforums.com/forums/index.php?/topic/51573-first-navigation-issue/ Quote Link to comment Share on other sites More sharing options...
ladybird4 Posted November 25, 2012 Share Posted November 25, 2012 Here is a copy of the TSB Hope this helps tsb12-11-02.pdf 1 Quote Link to comment Share on other sites More sharing options...
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