Sean J. Posted April 1, 2020 Author Share Posted April 1, 2020 39 minutes ago, DavidC said: Just picked-up my 2020 Edge Titanium last week and the adaptive headlight setting on the menu is greyed out too. I have not been able to find a way to select it either. Bummer. My dealership found 2 other similarly equipped Edges on our lot with the same scenario as mine so that pretty much confirmed it was a software issue. I'm sure it will get addressed at some point. I've contacted a couple reps at Ford and have had some back and forth communication on who to bubble it up to. TT Quote Link to comment Share on other sites More sharing options...
Marion Michael Posted May 6, 2020 Share Posted May 6, 2020 (edited) Just bought an Edge Titanium with the 301a options group. I do see the Adaptive Headlamps entry in the settings menu on the left side - however, it is greyed out and not selectable. When I start the car at night, it does do the system check on the headlamps by sweeping them from side to side and then positioning them. But, again, no ability to activate Adaptive Headlamps, though I assume since I do see that sweeping when I start the vehicle that the physical capability is there - but needs some kind of way to activate it. Edited May 6, 2020 by Marion Michael Quote Link to comment Share on other sites More sharing options...
akirby Posted May 6, 2020 Share Posted May 6, 2020 8 minutes ago, Marion Michael said: Just bought an Edge Titanium with the 401a options group. I do see the Adaptive Headlamps entry in the settings menu on the left side - however, it is greyed out and not selectable. When I start the car at night, it does do the system check on the headlamps by sweeping them from side to side and then positioning them. But, again, no ability to activate Adaptive Headlamps, though I assume since I do see that sweeping when I start the vehicle that the physical capability is there - but needs some kind of way to activate it. If they do the sweep then they're active. You just don't have the ability to turn them off (which you never really need to do anyway). Quote Link to comment Share on other sites More sharing options...
Sean J. Posted May 6, 2020 Author Share Posted May 6, 2020 7 minutes ago, Marion Michael said: Just bought an Edge Titanium with the 401a options group. I do see the Adaptive Headlamps entry in the settings menu on the left side - however, it is greyed out and not selectable. When I start the car at night, it does do the system check on the headlamps by sweeping them from side to side and then positioning them. But, again, no ability to activate Adaptive Headlamps, though I assume since I do see that sweeping when I start the vehicle that the physical capability is there - but needs some kind of way to activate it. Looks like you're all set then. You're in the same boat as the rest of us. The headlights move which means they'll work fine when driving, but the unnecessary menu option was either not removed or given a deeper menu, maybe for an on/off option, hard to say. Either way, something got missed along the way which caused the menu issue. TT Quote Link to comment Share on other sites More sharing options...
Marion Michael Posted May 6, 2020 Share Posted May 6, 2020 (edited) I meant to say I had the 301a (not 401a) package, which does supposedly include the Adaptive Headlamps. Thanks for the responses. Edited May 6, 2020 by Marion Michael Quote Link to comment Share on other sites More sharing options...
Sean J. Posted May 6, 2020 Author Share Posted May 6, 2020 12 minutes ago, Marion Michael said: I meant to say I had the 301a (not 401a) package, which does supposedly include the Adaptive Headlamps. Thanks for the responses. Yep, no worries, we knew what you meant. TT Quote Link to comment Share on other sites More sharing options...
MKX1960 Posted May 10, 2020 Share Posted May 10, 2020 I had my 19 ST updated last week and no changes in the menu. I haven't been out at night since, but it's dark enough in my garage that it probably should do the system check, But that doesn't seem to be happening. The only change I have is there's no longer a reminder on Fordpass that this needs to be done. Quote Link to comment Share on other sites More sharing options...
40Eridani Posted June 28, 2020 Share Posted June 28, 2020 My 2020 Edge Titanium has the same issue, greyed out menu item. It does do the system check when I start but I'm not sure that necessarily means that it's working. I've not seen any evidence of it in action. I'd ask my dealer but from what I'm reading here, it doesn't sound like they will know anything. Quote Link to comment Share on other sites More sharing options...
MKII Posted June 29, 2020 Share Posted June 29, 2020 I am sure most have seen this Quote Link to comment Share on other sites More sharing options...
40Eridani Posted June 30, 2020 Share Posted June 30, 2020 21 hours ago, MKII said: I am sure most have seen this Yes, I'm sure we've all seen it but it's completely irrelevant to this discussion as the menu it shows on the touchcreen doesn't exist on the 2020 Edge. Quote Link to comment Share on other sites More sharing options...
Sean J. Posted June 30, 2020 Author Share Posted June 30, 2020 On 6/28/2020 at 2:11 PM, 40Eridani said: My 2020 Edge Titanium has the same issue, greyed out menu item. It does do the system check when I start but I'm not sure that necessarily means that it's working. I've not seen any evidence of it in action. I'd ask my dealer but from what I'm reading here, it doesn't sound like they will know anything. 40Eridani the self check does confirm the lights are actively bending while driving. I have an ST with the same greyed out menu and my lights work fine. TT Quote Link to comment Share on other sites More sharing options...
40Eridani Posted June 30, 2020 Share Posted June 30, 2020 Just now, TobyTime said: 40Eridani the self check does confirm the lights are actively bending while driving. I have an ST with the same greyed out menu and my lights work fine. TT How do you know that they are working? Have you actually seen them move while on a curve? I've not on mine. Quote Link to comment Share on other sites More sharing options...
Sean J. Posted June 30, 2020 Author Share Posted June 30, 2020 7 hours ago, 40Eridani said: How do you know that they are working? Have you actually seen them move while on a curve? I've not on mine. For sure. That is the only way I know of. I will say that even the self check over-highlights the kind of movement you'll see when driving so don't be fooled by that. They perform a very minimal beam pattern change depending on the severity of the curve you're on, so many times you won't have a chance to see them turn because it's slight and gradual. It takes the right type of turn to see mine working, but I do see it. I'd say the most obvious time is if I turn into a driveway at night going at a good clip. You have to be traveling at, I believe, 5mph or more to activate them. Your service department may have some other ways to check their operation but the standard thought is, if they self-check upon start-up, they're operational. TT Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted June 30, 2020 Share Posted June 30, 2020 (edited) Hi gang. Just a little personal experience FYI (based on my 2018 Lincoln MKZ) to those wondering if their adaptive headlights are operating correctly: The adaptive headlight movement when turning is not large. It is a subtle movement while driving/turning. It is not easy to see the movement when turning. I've found that it is the return to center that is more visible, in approximately the last half turn of the steering wheel while bringing the steering wheel to center after a turn. That is when it is easiest to see the headlights move...as they make their final movement to the straight ahead position. But again, it is a subtle movement. Sorry I have no information to help with the greyed out menu options. Hope that information my help and good luck. Edited June 30, 2020 by bbf2530 1 Quote Link to comment Share on other sites More sharing options...
MKX1960 Posted July 3, 2020 Share Posted July 3, 2020 I've had the update done on my 19 Edge ST. They do the self check now. I haven't driven at night since, so don't know if anything is noticeable while driving.Still no option in the menu to select them. Quote Link to comment Share on other sites More sharing options...
Cherga Posted September 3, 2020 Share Posted September 3, 2020 (edited) Question on adaptive headlights... I just bought a 2019 Edge Titanium with the 301a package and do not have the Adaptive headlight option in the menu and they also don’t move when starting the vehicle. I contacted Ford customer relations and was told the feature is part of the 301a package and therefore the vehicle should have them. While at my local dealer I asked them to look into it and they said the vehicle is not equipped with adaptive headlamps despite having the 301a package and they show no updates in OASIS. How could a feature be part of the package and the vehicle not be equipped? Also, I have the amber LED side mirror turn signals which is listed on spec sheets with the adaptive headlamps. Thoughts? Edited September 3, 2020 by Cherga Quote Link to comment Share on other sites More sharing options...
bbf2530 Posted September 3, 2020 Share Posted September 3, 2020 3 hours ago, Cherga said: Question on adaptive headlights... I just bought a 2019 Edge Titanium with the 301a package and do not have the Adaptive headlight option in the menu and they also don’t move when starting the vehicle. I contacted Ford customer relations and was told the feature is part of the 301a package and therefore the vehicle should have them. While at my local dealer I asked them to look into it and they said the vehicle is not equipped with adaptive headlamps despite having the 301a package and they show no updates in OASIS. How could a feature be part of the package and the vehicle not be equipped? Also, I have the amber LED side mirror turn signals which is listed on spec sheets with the adaptive headlamps. Thoughts? Hi Cherga. According to the 2019 Edge Dealer Order Guide, the Edge Titanium with the 301A Package includes "Adaptive LED Headlamps with LED Amber Lightblade Turn Signals". Unless there was some sort of late feature change (it does happen), your Edge Titanium 301A package should have the Adaptive LED headlamps. So...if you have a 2019 Edge Titanium with the 301A Package, your Dealer needs to investigate further as to why yours is missing a listed feature. I would also recommend you register a case with Ford Customer Relations. Let us know how you make out and good luck. Quote Link to comment Share on other sites More sharing options...
Cherga Posted September 3, 2020 Share Posted September 3, 2020 Thanks for the info and for confirming what I was already thinking. It’s at a different dealer now so if they tell me the same thing, I’ll file a case with CR. Quote Link to comment Share on other sites More sharing options...
Cherga Posted September 3, 2020 Share Posted September 3, 2020 So, the second dealer said the same thing... this time they’ve said that there are optioning tiers and mine is a tier 4 and only tiers 5 and 6 include adaptive headlamps as part of the 301a package. Not sure if I believe them so some input would be helpful from the community. Thanks Quote Link to comment Share on other sites More sharing options...
akirby Posted September 3, 2020 Share Posted September 3, 2020 Every version of the order guide from June 2018 through Feb 2019 shows the same thing. Included in the 301a package. Period. Quote Link to comment Share on other sites More sharing options...
akirby Posted September 3, 2020 Share Posted September 3, 2020 Go here and see if Ice-Capades can pull up your window sticker. Or do you still have the original window sticker? Sometimes it's in the glovebox. Quote Link to comment Share on other sites More sharing options...
akirby Posted September 3, 2020 Share Posted September 3, 2020 Also try putting your VIN into ETIS and see what it says about them. May or may not work. etis.ford.com Quote Link to comment Share on other sites More sharing options...
akirby Posted September 3, 2020 Share Posted September 3, 2020 Just found this on the Edge forum. Ask the dealer about Headlight Control Module Reprograming 19B11. It's a Field service action and has fixed the problem on 2019 Titaniums with 301a and also Sports with 401a. Quote Link to comment Share on other sites More sharing options...
Cherga Posted September 3, 2020 Share Posted September 3, 2020 I have the window sticker and can confirm while adaptive headlamps aren’t specifically listed, it does have the 301a package. etis says headlamps level 5 which using the explanation from the dealer who said tier 5 and 6 have adaptive headlamps, assuming level and tier mean the same thing, I should have adaptive headlamps. i already asked the dealer about 19B11 and they said it isn’t listed under my vehicle in OASIS and therefore they cannot apply it. Quote Link to comment Share on other sites More sharing options...
Sean J. Posted September 3, 2020 Author Share Posted September 3, 2020 Cherga, If you have the amber light blade turn signals then you have the adaptive headlights. Ford did not make a 3rd headlight setup that included LED headlights without adaptive, so if you see the amber light blade turn signals you definitely have the adaptive headlights. The only other headlights on the 2019/2020 Edge body style are the standard setup found on the base SE trim, for example, with incandescent turn signals. As for the dealerships, these are actually Ford Dealerships I assume? It's possible too that your build was somehow coded incorrectly which might explain the lack of an update on the service side. TT Quote Link to comment Share on other sites More sharing options...
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