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The Ford Order Tracking System Is No Longer Available.  THANKS Cyberdman For Making Available All Of These Past Years.  More Here.

RobN

Factory Screw-up

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Ordered the '22 Navigator 4x4 Reserve on 5/25; built on 8/12; accepted delivery on 9/16.  One of the options I ordered was the 2nd row capt chairs with the console.  Upon acceptance, I went over our order sheet and indeed, the 2nd row console was ordered.  However, it came with capt chairs and the pass-thru-no console.  The factory clearly screwed up.  Now, I'm technically not out any money since either option was the same price.  And the console requires floorboard wiring that mine doesn't have, so can't "after-market" it.  The dealership cut me $1,500 discount for the screwup, which I appreciated, but I wonder if there's anyone out there that has experienced a screw up from the factory.  

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5 hours ago, RobN said:

Ordered the '22 Navigator 4x4 Reserve on 5/25; built on 8/12; accepted delivery on 9/16.  One of the options I ordered was the 2nd row capt chairs with the console.  Upon acceptance, I went over our order sheet and indeed, the 2nd row console was ordered.  However, it came with capt chairs and the pass-thru-no console.  The factory clearly screwed up.  Now, I'm technically not out any money since either option was the same price.  And the console requires floorboard wiring that mine doesn't have, so can't "after-market" it.  The dealership cut me $1,500 discount for the screwup, which I appreciated, but I wonder if there's anyone out there that has experienced a screw up from the factory.  

 

Hi RobN and welcome to the Blue Oval Forums. Due to the pandemic induced parts and commodity shortages, the deluxe center console was not available for some time, and was being deleted at the factory and unavailable to order for some time. Just guessing, but perhaps your order was placed and accepted before that occurred.

 

However, someone dropped the ball, because you should have been notified of the unavailable feature in your order and given the choice to reorder later, etc. 

 

I hope the Dealer reps told you about this before you purchased? Or did you discover this on your own afterwards? That would have been unacceptable.

 

Although it was a mistake/oversight which should not have happened, you made out pretty good by getting a $1,500 discount though.

 

Hope it does not take away from your enjoyment, and good luck.

Edited by bbf2530

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Thanks for the reply and info!  Good stuff!  As I opened up the back door, I immediately noticed and questioned my sales guy.  He was clueless about it all.  A little more background….

I completed the order on Lincoln’s website, had the dealership call me to firm up the order and away it went for the wait.  The initial salesperson was a new lady that was obviously being trained while we were on the phone.  During the call, I realized that I neglected to include the towing package on the original online order so during our call, she reassured me it was added.  Guess what WASN’T ordered?  So I saved $2,600.  Anyways, about a month after the order was placed, I was contacted by the dealership and was introduced to a new sales guy as the previous lady had left.  Did my stuff slip through the cracks?  Who knows.  I’m really looking forward to getting in the car. After we took delivery I drove it straight over to a wrap place to get a full body wrap done.  So the waiting has been painful.

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