Melltimejr Posted April 20, 2017 Share Posted April 20, 2017 2016 Edge, Titanium, AWD, 19,000 miles. Vehicle has gone completely dead on me twice now. Too dead to even charge it with cables, both times have required a call to AAA to have them bring a charging unit. First occurrence was after it had sat in the garage for about 8 days. Second occurrence was after a day and a half. Upon it being charged, got a "rear hatch ajar" warning message, though the hatch was fully shut. Received a similar warning message today though the vehicle luckily hasn't died again...yet. Been to the dealer twice with it. Replaced the battery the first time, simply monitored it the second time. They're clueless. Thoughts? Quote Link to comment Share on other sites More sharing options...
campingnut Posted April 20, 2017 Share Posted April 20, 2017 Not to sound to simple but there must be a draw on the battery. Did they check for anything drawing down the battery or just replace it. Quote Link to comment Share on other sites More sharing options...
MKX1960 Posted April 20, 2017 Share Posted April 20, 2017 Not to sound to simple but there must be a draw on the battery. Did they check for anything drawing down the battery or just replace it. I had this happen with a new 90 Chrysler 5th Ave. Every time I let the car sit a few days, the battery went dead. The dealer discovered the switch for the glove box light was bent and the light remained on constantly. They adjusted it and no further problem. Sounds like you may have something similar with the rear hatch. Quote Link to comment Share on other sites More sharing options...
Melltimejr Posted June 24, 2017 Author Share Posted June 24, 2017 Turns out that the rear hatch unseats itself mechanically and stays ajar from time to time. The dead battery occurred before we diagnosed that the hatch was ajar, and some module somewhere simply didn't kick off...thus the dead battery. Have had the Edge in the shop 4 times now, and the rear hatch issue hasn't been fixed. It continues to "unseat" itself from time to time, and they can't figure out why, or replicate it. Quote Link to comment Share on other sites More sharing options...
twintornados Posted June 24, 2017 Share Posted June 24, 2017 Turns out that the rear hatch unseats itself mechanically and stays ajar from time to time. The dead battery occurred before we diagnosed that the hatch was ajar, and some module somewhere simply didn't kick off...thus the dead battery. Have had the Edge in the shop 4 times now, and the rear hatch issue hasn't been fixed. It continues to "unseat" itself from time to time, and they can't figure out why, or replicate it. . Replace the latch assembly? Quote Link to comment Share on other sites More sharing options...
Melltimejr Posted June 29, 2017 Author Share Posted June 29, 2017 . Replace the latch assembly? Seems logical to me, but unless they can get it to do it themselves, they refuse to work on it. This has been fun... Quote Link to comment Share on other sites More sharing options...
akirby Posted June 29, 2017 Share Posted June 29, 2017 Seems logical to me, but unless they can get it to do it themselves, they refuse to work on it. This has been fun... It's understandable. If you can't reproduce the problem you can't really be sure you're fixing it and you can't test to make sure it was fixed. That said, at some point you just have to take a good guess. Quote Link to comment Share on other sites More sharing options...
twintornados Posted June 29, 2017 Share Posted June 29, 2017 Seems logical to me, but unless they can get it to do it themselves, they refuse to work on it. This has been fun... . That would just piss me off too. Good luck. Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted June 29, 2017 Share Posted June 29, 2017 (edited) . That would just piss me off too. Good luck. Absolutely understand your frustration. However, the first step in diagnosing an issue according warranty policy is verifying concern. It sucks because if a repair is attempted without verifying and it doesn't fix it, then that's a repeat repair and one repair towards buyback. Some people get paymentitus and make up problems to get lemon law. Edited June 29, 2017 by fordtech1 Quote Link to comment Share on other sites More sharing options...
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