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F150 Ecoboost Gen 2 - Anyone with Cam Phasors and Timing Chain Issues?

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I have a 2017 F-150 ecoboost paired with the 10 Speed Automatic. I've heard the gen 2 ecoboost has solved some of the Gen 1 issues regarding cam phasors and timing chain stretch. My dad told me he talked to a guy that said his 17' f150 was being taken in under warranty for cam phasors and timing chain stretch  - anyone had any similar issues? 

I'm at 67,000KM (of 100,000 KM powertrain) so far.

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Yeah.  Not sure I would ever get an eco boost again.  I have a 2012 F150 and have replaced the timing chain and phasers twice now. Along with the brake vacuum assist pump.  There is no way a timing chain should be done twice.  I do have 195000 on the truck but I get doing it once.

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Nope. He was asking about the second gen, ie 2017 and up, not first gen.

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I am curious about this too.  I am hoping to buy a New-to-me, used Ecoboost. I am wondering if I need to stretch my budget to try to get a newer generation Ecoboost.  Most of the trucks in my budget are in the 2012-15 model years. Having just sold a truck that I had to replace the engine in due to Cam Phaser issues, I don't want to make that mistake again.  It has been hard to determine if I should wait to buy the newer gen or not.  I tend to find mostly positive comments about the Ecoboost engines, but I don't want to fall into "confirmation bias" and miss something.

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A co-worker has a 2017 platinum, and he had a loaner for a week or two because of bad cam phaser issues.  

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Our dealership currently has 3 Raptor's awaiting parts to replace this issue. All have under 25k/mi. one '18 and two '19's. Very obvious on cold start up. These 3 I know of due to selling them, service probably has more customer concerns i'm not aware of.

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My 18 expedition cold start rattle, 39k miles.  Spoke to a few dealers, both said wait until a full TSB is out instead of the current SSM.  I have an ford ESP anyway, so i guess im OK with waiting for now.  Huge thread on f150forum about it.

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I'm reaching out to see who I have to contact to get some help and answers concerning my warranty issues.

The service from Ford Canada and the dealership is the worst I have ever experienced.

I loved my 2016 F-150 3.5 ecoboost until 3 months ago. I was driving and I noticed the truck was losing power, it felt like it was suffocating. I had zero indication there may be a problem, no icons or engine lights ever came on, the truck has 48,000kms. That in itself is a major problem. I immediately took the truck to the dealership and after close to 3 weeks they got back to me stating the engine was blown. I was in disbelief because as I mentioned above zero indication there was a problem.

The service manager said it’s due to “lack of maintenance” because there was sludge inside the engine. I asked how would that happen and the response I got was “ not enough oil changes had been performed”. I have had the oil changed 4 times within the manufacturer's recommended time frame. I take it to a shop I’ve been doing business with for over 25 yrs., who looks after my other vehicles and I trust them.

We’ve had 7 Ford vehicles since 1998 with no problems whatsoever and all the vehicles have been serviced by the same shop and owner.

The service manager requested my maintenance records which I provided and on their request I had an oil analysis performed. The analysis came back with a high concentration of H2O with normal wear.

I thought ok, I’ve provided maintenance records and analysis, no problem. Well, they declined the warranty and said I had to contact Ford Canada which I did. I thought after owning 7 Fords I would at the very least be able to speak with a regional manager concerning my issues, not a chance. The front line representative after begging and pleading let me speak with a supervisor (24 hrs. later) but said they will tell you the same thing.

The supervisor clearly stated, “ because I didn’t have Ford perform the oil changes, we will not warranty the engine”. This has been going on for 3 months meanwhile, I’m paying for the truck and insurance with zero help from the dealership or Ford. This is completely unacceptable when the records and analyses have been given to them.

Love the “ thank you for being a loyal Ford customer” but you're on your own. The only vehicle I’ve ever had a problem with and they’re saying tough, it’s your problem!

The same truck has a class action lawsuit going on for transmission issues.

To have the dealership and Ford not even look at any other reasons why the engine failed without warning and how the sludge got inside the engine compartment when the oil change receipts and analysis have been provided. Not to mention the high concentration of H20 in the oil sample. There's way more going on with this engine than oil sludge. To shut the door on me and expect me to pay $14,000.00 for a new engine on “it's lack of maintenance” is way to general a statement.

I was told, both turbos are blown without any metal fragments in the oil or oil analysis and the oil filter is still on the engine makes me wonder who's running the shop. Removing the oil filter and cutting it open to see if there are metal fragments inside would be one of the first things that should have been done.

There are so many questions that have to be answered concerning the mechanical breakdown of this engine. To date after asking the service manager twice for a written report on what they did to come up with their decision has fallen on deaf ears. To quote me a price without proving that a compression test was performed, where the cylinders inspected, pictures of the cylinder bores, to name just a few questions. Could there be anything else that might have caused this issue? Without a written report of what they did and then ask me for $14,000.00 or more, it is absolutely unacceptable.

This isn't a $100.00 repair it's $14,000.00 or more they want me to pay without supplying anything on paper, other than their word without even looking at anything else. They've made up their mind and that's it.

No one from the dealership even has the courtesy to respond to my emails from the GM down...

If this is the way a Ford customer of 22 years is treated I would hate to see how a new customer would be dealt with who has a problem.

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Take it to another dealer, or back to the shop you trust. Have it evaluated there. 

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11 hours ago, Murphy2006 said:

The service manager requested my maintenance records which I provided and on their request I had an oil analysis performed. The analysis came back with a high concentration of H2O with normal wear.

There are only afew things that will cause a high concentration of H20 in engine oil; cooling system leak (head gasket), PCV not working correctly or a large number of short (less than 30 minutes) trips.  Cold weather make the second and third one worse.

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My 2018 3.5l has been having phaser rattles since around 30k miles. The dealer now says I need the timing chai. And phasers replaced. The warranty book state it covers it through 70k miles but a Ford customer service rep told me it wasn't in the warranty booklet. 

20201201_092404.jpg

20201201_092444.jpg

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I just had mine done on my 18 f150 it started in the high 40 k range

 Mitch

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I have a 2019 3.5 TT, and from what I've read changing the oil at about 3000 miles vs. waiting until 7000k as the manual says will go a long way to preventing chain stretch. I saw an engine rebuild and the showed the inside of an engine where the owner simply observed recommended oil change interval vs one where the owner had changed the oil at 3000 miles the difference was clear, and they pointed out; oil is cheap.

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Mine is in shop now for this at 18k miles, its a 2018 

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2011 Ford F-150 ecoboost 185000 miles, going on timing chain #4....

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Posted (edited)

Recall Notice

 

F-150 Cam Phaser Recall.jpg

Edited by ice-capades

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Posted (edited)

Just took my '17 F150 into the dealer for 21N03 today.  I also did 21B10 and have started seeing some of the transmissions issues that I have read about in other places.  I have been religious in doing oil changes at 5000 miles and not following the oil life indicator.

Edited by cmk1981

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Expedition with 48K going in next week.  it's my wife's car so really have no idea how long it's been doing it.  I happen to drive it one morning and heard the noise and knew exactly what it was.

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2017 F-150 Raptor - Cam phasers replaced at 53,000 miles.  Currently have 84,000 with no further issues.  They did replace the timing chain when they replaced the cam phasers.

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