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My F350 has finally arrived and is ready to pick up. A couple problems though. The factory winch hasn't arrived, nor has the TPMS trailer kit, which is supposed to ship separately.

 

I'm told the winch ships from a third party, so they don't actually know where it is or when it will arrive. Both options are on the window sticker, so I'm essentially going to to need to buy the vehicle with some sort of rider stating we're waiting on these two things. 

 

The good news is they're only charging a couple hours of labor for the winch. 

 

Sound a bit weird?

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Not in today’s world. Seems about anything goes. 

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5 hours ago, Blackdiamond925 said:

My F350 has finally arrived and is ready to pick up. A couple problems though. The factory winch hasn't arrived, nor has the TPMS trailer kit, which is supposed to ship separately.

 

I'm told the winch ships from a third party, so they don't actually know where it is or when it will arrive. Both options are on the window sticker, so I'm essentially going to to need to buy the vehicle with some sort of rider stating we're waiting on these two things. 

 

The good news is they're only charging a couple hours of labor for the winch. 

 

Sound a bit weird?

 

I've heard that's the norm.

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Obviously ford doesn't make the winches but the trailer kit seems strange. I ordered my trailer kit from the dealer and it arrived in less than a week. 

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back in 2020 MY F350 was delivered without the TPMS for trailers.... It took about a month for the dealer to get it.

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I bought the truck. They gave me a form entitled "GET READY INSTRUCTIONS," listing the missing items to come in later. Apparently they use this for missing parts or even damages.

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My truck was damaged upon delivery and missing a part.  Told 14 days for everything to arrive....it's been 55 days and no eta.  Dealer blames Ford, Ford plays stupid (I don't think they're actually playing though).  I'd be asking for free labor on that winch.  

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Don’t underestimate Ford’s inability to manage things like this.  Their systems and processes are setup to build new vehicles en masse and ship them right away.  When abnormal things happen the process breaks down.  
 

Also - sometimes the dealer is at fault but won’t admit it.  

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I thought as a “dealer installed option” it would include the install labor in the price?

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10 hours ago, Specialkaye said:

I thought as a “dealer installed option” it would include the install labor in the price?

 

Dealer Installed Options ordered as part of a customer's retail factory order include installation. The Dealer has no business charging for the installation labor. 

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7 hours ago, Blackdiamond925 said:

I assumed labor would be included, but I looked back and found labor isn't included. Strange.

 

Strange for sure but I'm still not buying it. 

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On 10/13/2021 at 8:24 PM, Blackdiamond925 said:

My F350 has finally arrived and is ready to pick up. A couple problems though. The factory winch hasn't arrived, nor has the TPMS trailer kit, which is supposed to ship separately.

 

I'm told the winch ships from a third party, so they don't actually know where it is or when it will arrive. Both options are on the window sticker, so I'm essentially going to to need to buy the vehicle with some sort of rider stating we're waiting on these two things. 

 

The good news is they're only charging a couple hours of labor for the winch. 

 

Sound a bit weird?

 

FYI... Here's the information on Dealer Installed Options (DIO)

 

Dealer Installed Options (DIO)

Ford Accessories is excited to announce the new Dealer Installed Options (DIO) Program!

 

What’s happening to FIA?
Beginning in the 2021MY, DIO has replaced FIA.

There are two (2) main changes to the program that enables Ford to have more orderable content and provide increased Dealer support:

  • Vehicle Ordering – changes were made to the vehicle ordering system to allow additional options
    • All DIO options must be order through the WBDO system

What is DIO?
Like FIA, these are accessories that are ordered with the vehicle and installed at the Dealership before the customer takes delivery of the vehicle. These accessories / parts are reflected on the Moroney Label.

Accessory FADs bundle the DIO content for a specific VIN and send to the Dealership as one package. The Dealership matches it with the vehicle and performs the installation.

 

Installation / Labor
Installation is paid for by FORD. The dealership receives credit on their part statement once the vehicle is gate released from the plant.

  • Order via WBDO with the vehicle – like a normal RPO.
  • Featured on the Window Sticker from the factory.
  • Appears on the Factory Invoice.
  • Ships directly to the Dealer for installation.
  • DIO Content Can Be Residualized.
  • Includes 3 Year/36,000 Warranty Coverage.

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I would have to say that if the winch is on the window sticker, you have paid for install labor.  At least that is the way it was for me. 

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