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Chp10_8

2020 F450 Buyback Joke

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So, already in the process with Ford for the "BuyBack" on my truck; I must note, that you get more screwed on this than you do assisted. From the beginning, this truck has been a headache, the seat belts, the navigation, the tailgate, the camera system, the NOx sensors, the transmission, the fuel system, the brakes, the front suspension, and now the fuel and transmission again. This truck has been to the dealer more times than I care to remember. It's left me stranded multiple times on my own dime, Ford does not care to reimburse me. Turck was at the dealer in Fontana for 3 weeks because of a faulty tailgate and the tailgate opened while I was driving and landed on my trailer jack and got scratched and damaged, a week and a half in Bakersfield for the NOx sensor, 3 weeks in Bakersfield for the transmission, 2 weeks in Oklahoma for the fuel system that I ended up having to pay to get towed because Ford's roadside Service is crap and wouldn't tow me until the dealer opened and varified they could take the truck in for repair. that whole dealer experience was an on and off circus, I have been told by the dealer that it would be ready on X day, I fly out to find out that it will not be ready till the following Monday to fly back just to arrive to a message saying that my truck is done! Now the same thing, my truck was to be completed on Wednesday, I drive 118 miles to pick it up just so the CEL can come on while the porter is bringing it from the back to the front. So I use "Big Den" (my Yukon Denali XL) to do some towing that I'd rather her not be doing. Then the dealer tells me that the sensor that is needed will be in tomorrow (Sat) and that the truck "should" be done. At this time I'm in Sacramento, I take the gamble against her advice that it's just the sensor, being that per her words the mechanic tested it and the sensor failed. 6.5-hour drive back down south to Victorville/Riverside following morning rolls around and guess what-new sensor same code, hmm, guess the sensor wasn't the issue, I politely asked for to check for metal shavings as that's what happened last time, no shavings from what I understood, but I never got a direct answer to that. Also, advised if they could check PCV (pressure control valve) on the fuel rail, being the code they have is for high fuel pressure and naturally if the sensor is reading that, that may be what the problem is, now this is a Monday job, or so I'm hoping it's already been a week.. During this whole thing i've been responsible for the payments, I did, however, take advantage of the "deferment" but feel that that is Bs just because I should be refunded the payment not it thrown on the back end of the loan. now this whole "buyback" is crap as well, I put $22k cash down on this truck plus a $2k rebate totaling $24k, the dealer gave me 3 options; 

 

 

1) Attached you will find the offer we can extend to you for the repurchase of your 2020 F-450. Please sign and send this offer back to me so that I may set up your closing date.

 

Ford Motor Company regrets that you are dissatisfied with your 2020 Ford F-450, VIN
1FT8W4DT8LEC42118.
Based on the documentation provided to us, Ford Motor Company offers to repurchase your vehicle
under the terms of CA Lemon Law. This offer is being extended to you in an effort to keep you as a
satisfied Ford Motor Company customer. The refund calculations are as follows:
Base Price: $88,755.00
Documentary Fee: $85.00
Sales Tax: $6,885.10
Electronic Registration Fee: $30.00
Registration/License/Title Fees: $1,184.25
Paid Finance Charges: $5,328.06
Accrued Finance Charges: $1,972.80
FORD ESP: $5,125.00
Less Usage (based on 26,463 miles/120,000*$86,755): $19,131.65
Less Rebates/Incentives: $2,000.00
Less Payoff of Original Vehicle (good through 11/6/2020): $88,557.14
Total Amount Due FROM Customer: $323.58
Total Repurchase Amount: $88,233.56
Other options available:

2) Replacement Option – Which allows you to choose a new FORD vehicle instead of receiving the check. With this option you would be responsible for refinancing the payoff on your current vehicle ($88,557.14) plus any upgrade costs (difference in MSRPs Current MSRP: $90,255.00) plus your usage($19,131.65) in order to receive this new vehicle.

3) Cash & Keep Option – If your vehicle is repaired, and you decide you would prefer to keep the vehicle, in lieu of repurchase or replacement, Ford would be willing to provide a settlement for reimbursement of 2 payments or ESP/Warranty. In exchange for this check, you will retain ownership of your vehicle and will sign a Confidential Settlement Agreement and Release of Ford Motor Company; all warranties, loans, & title status’ will remain in effect.

 

So, either way, I'm getting screwed, I cannot purchase another truck for the simple reason that I'm currently in escrow purchasing a new house. This truck has been a complete nightmare, drained my savings of close to $60k to just under $2k just so I can stay afloat during the downtimes of the truck. every week this truck is in the shop, I'm not just not making money I'm losing money as well, close to $3,500.

 

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So they are only charging you for 26,000 miles?  Your June post about your trans you had 50k on it.  Sounds like they are cutting you a break on the mileage.

 

If you are already in escrow, they already pulled your credit. Shouldn't matter if all you are doing is refinancing the same loan you have.

 

Also nice to see your couple of posts are just complaining about your truck.  Why come here?  Clearly not here to participate or help anyone else out.

Edited by blwnsmoke

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Honestly, I'm pissed at the attention that Ford has given this situation right from the beginning. I'm definitely not here to irritate or offend anyone. I have no problem at all contributing to anyone with this truck, and although I may be complaining about this truck, it definitely has had its time to shine and excelled in that. The buyback starts at the mileage during the first complaint, so yes it's sort of a break. And no, the house is in escrow, just opened on Monday the 5th according to them I cannot do anything until Escrow closes no new credit lines no new loans. Simple search of Dos and Don'ts During Escrow yielded many sites that say the same thing.   

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Feel for you and that really sucks!  Some of the members here think Ford cannot do nothing wrong and anything negative is a troll post. There are a few dealer's here on the site with I think one of the guys from California. Have you thought about contacting an attorney?  

 

I worked for BMW about 6 years ago and they literally I think have around 5-7 people under contract that only handle buy backs in California-that state is in another sphere with regards to consumer protection laws. A BMW customer can literally say his check engine light comes on at a dealership 3 months after he bought the vehicle (most lease) and it is documented-36 months later he makes a few more claims-hires an attorney and BMW has to reimburse him the entire loan-then he goes up the street to Audi, Lexus, MB and does the same thing. 

 

Good luck, and sorry you hare having so many F-ing issues. Keep us posted how things play out and congrats on getting a house in Victorville-my oldest son lives in that area:) 

Edited by kyle

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The offer seems more than fair for a truck that has well over 50K miles with an upside down loan.

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I can see that, the issue that I am having is that no matter what way I choose to go I'm left holding the bag, this truck should have lasted way more than $26k miles, and to be honest I had issues before that but this stupid Corona Virus got my Service Advisor off the case that had heard my initial complaint @ about 7-8k miles. This deal that is currently being offered is way behind "fair", $22k down and $19k in usage!!! I didn't rent the truck, I purchased it. As it sits I am currently paying over $2 a mile, it would have been cheaper to rent a truck from Enterprise and have gone that route.

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What are the actual miles on the truck.  It shows they are charging you for 26,463 miles @ $0.723/mile.  That depreciation sounds high especially when compared to the IRS business rate of $0.575/mile (not factoring non-warranty maintenance or fuel costs in that), but I am not familiar with the depreciation rate on commercial trucking.  I think you might hit them back with using that number instead.  Other than that, you may need to consider taking that offer, walk away and lease a truck until you close escrow.   I would try to negotiate further though or contact a lawyer.  How much did you owe on your trade in (from my math it appears that it was around $10k or so)?  If that is the case you are out of pocket $12k which seems more reasonable on its face given your usage.

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2 minutes ago, Flying68 said:

What are the actual miles on the truck.  It shows they are charging you for 26,463 miles @ $0.723/mile.  That depreciation sounds high especially when compared to the IRS business rate of $0.575/mile (not factoring non-warranty maintenance or fuel costs in that), but I am not familiar with the depreciation rate on commercial trucking.  I think you might hit them back with using that number instead.  Other than that, you may need to consider taking that offer, walk away and lease a truck until you close escrow.   I would try to negotiate further though or contact a lawyer.  How much did you owe on your trade in (from my math it appears that it was around $10k or so)?  If that is the case you are out of pocket $12k which seems more reasonable on its face given your usage.

There was no trade-in, just cash down with a $2k rebate totalling $24k. I may end up having to do that probably would have been smarter to do so at the beginning given this current outcome, but "hindsight is 20/20".

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3 minutes ago, Chp10_8 said:

There was no trade-in, just cash down with a $2k rebate totalling $24k. I may end up having to do that probably would have been smarter to do so at the beginning given this current outcome, but "hindsight is 20/20".

I am trying to figure out why your payoff amount is $88k when the base price + taxes, fees, and esp - rebate is $100k and $22k down would be $78k.  Anyway, good luck, hope whatever you get next works out.

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The truck had 50k miles way back in June so I’m guessing it has at least 60K-70k by now so the mileage deduction seems more than reasonable to me.

 

The big problem is you owe $88K on a truck that cost $88K new but you have 60k-70k miles on it so you’re upside down.  It does suck that this happened so soon.

 

Isnt keeping it an option (assuming you can get it fixed)?  Sounds like the dealership wasn’t the best.

 

Also - if you’re simply swapping a new loan for an existing loan you should be able to work that out with the mortgage lender.  They just don’t want you taking on more debt.

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The buy back process has changed over the years but each state has their own regulations governing the process. The dealership has no input in the process and acts only as the "agent" in executing the transaction in compliance with Ford's offer and terms. 

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I had to deal with a vehicle buy back situation years ago due to a customer's 1986 Escort GT being totaled when an old service department lift collapsed. It wasn't a Ford buy back but I thought I'd share the experience anyway. 

 

It was at the end of the 1986 Model Year and after the cutoff for ordering 1986MY vehicles. The dealership had no problem replacing the vehicle but the customer insisted that his vehicle be replaced with the exact vehicle specifications... color, trim and options with no exceptions. The only replacement vehicle with the closest specifications available was a vehicle at another dealership that was equipped with the optional AM/FM Stereo Cassette. The customer's vehicle was equipped with the just the standard AM/FM stereo.

 

We bought the replacement vehicle from the other dealership but the customer was so difficult and abusive that I went to our Office Manager and told him about the customer being so difficult and insisting that we replace his vehicle with another with the exact specifications. I told the Office Manager that I wanted to swap out the AM/FM Stereo Cassette and replace it with the customer's AM/FM Stereo radio in order to comply with the customer's demands. The Office Manager approved my request. 

 

The replacement vehicle was delivered with the exact specifications per the customer's demands. The customer read the Window Sticker content and saw that the replacement vehicle was equipped from the factory with the optional AM/FM Stereo Cassette but that the vehicle now was only equipped with his original AM/FM Stereo radio. When he asked/complained about the change I told him that had he not been so incredibly difficult to deal with that the dealership would have eaten the cost of the Cassette upgrade. But since he was such an SOB to deal with, we delivered the replacement vehicle with the exact specifications that he demanded. 

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I like that, I am never rude with the reps due to the fact that I personally know there are things that can be done when this reaches that end of the tunnel, and I'd rather not face someone that I was rude with just previously. It's the little things at the end that make the icing on the top.

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The issue is putting mega miles on a vehicle and not paying it off fast enough....for whatever reason(s). Then the secondary issue of the vehicle being a piece of garbage.

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4 hours ago, FR739 said:

You could hold out for more, although I don’t think you want to hang on to such a problematic vehicle long enough to see it come to fruition:

 

https://www.freep.com/story/money/cars/ford/2020/10/13/f-series-super-duty-6-0-l-diesel-engine-costs-ford-again/3626782001/

 

That's an interesting article. It's not the first time Ford knew there was a defect in a vehicle and choose to ignore it. Just so somebody else doesn't post it....everybody is aware Ford isn't alone in this tactic.

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1 hour ago, CKNSLS said:

 

That's an interesting article. It's not the first time Ford knew there was a defect in a vehicle and choose to ignore it. Just so somebody else doesn't post it....everybody is aware Ford isn't alone in this tactic.


Two things really struck me from that article.  
 

First, that issues with the 6.0 are still affecting Ford and still being litigated.  
 

Second, the staggering statistics regarding Fords warranty costs and the amount of money they have had to pay because of this engine.  Those are not little numbers.  That being said, with Fords clear dishonesty and cover up, I think the costs are deserved.  You can’t tell your customers that engine is fine while suing the manufacturer of said engine for defects.  

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Well, some more news, the truck I put the order in had to be changed a little the Spruce Silver that I so wanted is not available for 2021, so I opted for the Antimatter Blue in the Platinum trim. So now a new order has been placed waiting on build date to be established.

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14 hours ago, FR739 said:

Second, the staggering statistics regarding Fords warranty costs and the amount of money they have had to pay because of this engine.  Those are not little numbers.  That being said, with Fords clear dishonesty and cover up, I think the costs are deserved.  You can’t tell your customers that engine is fine while suing the manufacturer of said engine for defects.  

 

You also don't want to admit culpability either...because that would have made taking a lawsuit out even easier against Ford. 

 

Navistar doesn't have as much to lose as Ford does (people aren't going to sue them directly). Not mention Navistar got out of making diesel engines back in 2015. 

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14 hours ago, Chp10_8 said:

Well, some more news, the truck I put the order in had to be changed a little the Spruce Silver that I so wanted is not available for 2021, so I opted for the Antimatter Blue in the Platinum trim. So now a new order has been placed waiting on build date to be established.

 

So you are taking the deal and just getting another Ford?  Sounds like you are boxed in with minimum options-and what do you do in the meantime for a vehicle? Not sure how that works, unless they give you maybe 5k mileage allowance and let you keep your current truck until the new one is built. 

 

37 minutes ago, silvrsvt said:

 

 

 

Navistar doesn't have as much to lose as Ford does (people aren't going to sue them directly). Not mention Navistar got out of making diesel engines back in 2015. 

 

They are actually back making a 12.5 litre engines-A26-based on a VW design, in Alabama, but obviously not something for F450, etc.  

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