It is likely NOT a factory screw up, but the dealer messed up when inputting the order. On my 2022 Bronco Black Diamond, I wanted the insulated headliner and noticed it was missing on the build sheet. The dealer assured me it would be there since it is "standard" on all hard tops, I pointed out that it is a "no charge" option that must be specified. Needless to say, the Bronco showed up and surprise surprise..no insulated headliner....
It will be installed this week on the dealers dime.