2022 Super Duty Orders & Discussion

[Big Jon 24]

2 hours ago, cranman said:

Our F350 Lariat was ordered in February 2021. The order acceptance was delayed as the Ford rep told the dealer that the order did not require the customer ID validation (this was in the transition when Ford was requiring driver's licenses to validate a customer was real).  After repeatedly reaching out to Ford to ask about the delay, the dealer discovered his Ford rep was no longer with the company and the new rep told him the news that customer ID was required and acceptance was waiting for this the entire time.  This delayed the order by 12 months as it sat in Ford's order system.  The order was finally picked up and a VIN was assigned in June 2022 (now at 16 months after the initial order).  The truck was built at the Kentucky plant on Aug 24, 2022.  It was completed and then scheduled to shipped in mid-September by rail.  However, the dealer discovered it was shipped to the Ford Flat Rock assembly plant in Flat Rock Michigan. It arrived and has then been sitting in delayed state in Flat Rock Michigan for 2 1/2 months.  With no estimated ship date.

 

Apart from the initial delay, has anyone experienced a truck being shipped between assembly plants?  Does anyone know what is causing this and if there is any end in sight?  At this point, we are at 21 months post order date with no line of sight.  Amazing.

 

I can't speak of the shipping between plants,well, that I know of, but mine has been missing delivery windows for 8 months now, 250 days waiting on a train. If the previous poster was correct on drivers given a list of trucks to load and couldn't find them,then given another list and the same thing happen, I can see why the current shipping methods and procedures are a shit show. That would explain the hit or miss in shipping for most of us. I can see the ones that have shipped have been directly off the assembly line and loaded on a rail car right then. If they run out of cars, then it's pushed to the side to sit until more empty rail cars arrive and the process is repeated day in,day out. Now the truck that missed the rail car yesterday, is blocked in by others that missed a ride as well, but now it's farther in the back. The ones parked in front of it will load first if THEY aren't blocked in. And there you have a never ending rail delay situation that we all are experiencing. My opinion, it should be first in, first out, not first in, whenever it gets out.That's the smart,fair way of doing business. 

[King ranch 62 63]

1 hour ago, Big Jon said:

I can't speak of the shipping between plants,well, that I know of, but mine has been missing delivery windows for 8 months now, 250 days waiting on a train. If the previous poster was correct on drivers given a list of trucks to load and couldn't find them,then given another list and the same thing happen, I can see why the current shipping methods and procedures are a shit show. That would explain the hit or miss in shipping for most of us. I can see the ones that have shipped have been directly off the assembly line and loaded on a rail car right then. If they run out of cars, then it's pushed to the side to sit until more empty rail cars arrive and the process is repeated day in,day out. Now the truck that missed the rail car yesterday, is blocked in by others that missed a ride as well, but now it's farther in the back. The ones parked in front of it will load first if THEY aren't blocked in. And there you have a never ending rail delay situation that we all are experiencing. My opinion, it should be first in, first out, not first in, whenever it gets out.That's the smart,fair way of doing business. 

I was lucky and my KRU was built on October 21st and shipped the next day. That being said it took a week to arrive at Richmond ca and sat there for 3 weeks and was delivered to the dealer over 2 weeks ago and I still haven’t even got to drive it yet. A bad ECM.

[Big Jon 24]

50 minutes ago, King ranch 62 said:

I was lucky and my KRU was built on October 21st and shipped the next day. That being said it took a week to arrive at Richmond ca and sat there for 3 weeks and was delivered to the dealer over 2 weeks ago and I still haven’t even got to drive it yet. A bad ECM.

Bad ECM? How'd they drive it around to be loaded up? Something sounds amiss. Anyway, I took your advice and emailed the list of people you posted. Got a call back about 5 hrs later. Good,encouraging conversation on my issue. We'll see what happens soon enough. 

[akirby 16,596]

14 hours ago, Big Jon said:

My opinion, it should be first in, first out, not first in, whenever it gets out.That's the smart,fair way of doing business. 

Well of course it should work that way but these transfer points have never seen the kind of delays they’re experiencing over the last 2 years and they’re probably struggling to even find storage space much less arrange it for fifo, especially when they have to group them by dealer and/or city.

 

The system is definitely broken but I don’t think there is an easy fix.

[le engineer 53]

35 minutes ago, akirby said:

Well of course it should work that way but these transfer points have never seen the kind of delays they’re experiencing over the last 2 years and they’re probably struggling to even find storage space much less arrange it for fifo, especially when they have to group them by dealer and/or city.

 

The system is definitely broken but I don’t think there is an easy fix.

Agreed. There are only two ways to clear a logjam. More output or less input. Either they find more outbound shipping capacity or they throttle back production to sort this out. I think we all know the second option isn’t happening. Until the first one gets there, we won’t see a meaningful change. 

[Monoman 97]

1 hour ago, akirby said:

Well of course it should work that way but these transfer points have never seen the kind of delays they’re experiencing over the last 2 years and they’re probably struggling to even find storage space much less arrange it for fifo, especially when they have to group them by dealer and/or city.

 

The system is definitely broken but I don’t think there is an easy fix.

 

Does it not make you wonder if anyone has even tried to fix it.  If there is a lot of labor turnover with the railcar loaders then I would not be surprised if they are just doing things the same way they have always been done or however someone sees fit that day/week.  Even though it has been over two years, I would be surprised if anyone has taken the time to analyze and redesign the loading and shipping processes to adapt to the current circumstances.

[THASS 9]

54 minutes ago, le engineer said:

Agreed. There are only two ways to clear a logjam. More output or less input. Either they find more outbound shipping capacity or they throttle back production to sort this out. I think we all know the second option isn’t happening. Until the first one gets there, we won’t see a meaningful change. 

Stick an RFID tag on each truck tied to the VIN so that you can locate each one easily. Then employ a helicopter to hoist that sucker out of its blocked-in position. Boom... Done. 

 

/s

[akirby 16,596]

44 minutes ago, Monoman said:

 

Does it not make you wonder if anyone has even tried to fix it.  If there is a lot of labor turnover with the railcar loaders then I would not be surprised if they are just doing things the same way they have always been done or however someone sees fit that day/week.  Even though it has been over two years, I would be surprised if anyone has taken the time to analyze and redesign the loading and shipping processes to adapt to the current circumstances.

I think this is only a big problem in certain locations and probably is due to a shortage of trucks and/or drivers.  If so then it might not be as simple as hire more drivers and trucks, especially if the backlog is expected to be temporary.  Ideally you’d just hire temps to catch up but it sounds like trucks and drivers are in short supply period.  Same with rail delays.  If there was an easy answer we’d see it already.  

[Monoman 97]

38 minutes ago, akirby said:

I think this is only a big problem in certain locations and probably is due to a shortage of trucks and/or drivers.  If so then it might not be as simple as hire more drivers and trucks, especially if the backlog is expected to be temporary.  Ideally you’d just hire temps to catch up but it sounds like trucks and drivers are in short supply period.  Same with rail delays.  If there was an easy answer we’d see it already.  

 

I believe most of the supply chain issues are labor related.  There is an easy answer but it costs money.    It goes along with the saying: "Fast, Cheap, Correct, Pick any two."

[akirby 16,596]

28 minutes ago, Monoman said:

 

There is an easy answer but it costs money.

In normal times yes.  But even if you have the money to spend you might not be able to find drivers and trucks.

[le engineer 53]

28 minutes ago, akirby said:

In normal times yes.  But even if you have the money to spend you might not be able to find drivers and trucks.

This. The average truck driver in the USA is in their late 40’s/early 50’s. Young people aren’t pursuing this career track. There are only so many people willing to work the job, and even fewer with the right qualifications for certain gigs. 
 

In the eyes of big fleets, one of the most attractive aspects of autonomous trucks is the reduction in demand for drivers. If you only need one driver to manage a train of half a dozen trucks, you’re hiring one driver instead of six. When there’s a driver shortage, this doesn’t mean layoffs. It means closing out a req you never had the ability to fill. 
 

I work for a company with over 4000 trucks. When a truck gets totaled, it’s a nightmare. Assuming you can find a dealer with something available, the buying procedure is as follows:

 

1. Unzip your pants

2. Bend over

3. Say “thank you daddy”

[HotRunrGuy 645]

1 hour ago, Monoman said:

 

Does it not make you wonder if anyone has even tried to fix it.  If there is a lot of labor turnover with the railcar loaders then I would not be surprised if they are just doing things the same way they have always been done or however someone sees fit that day/week.  Even though it has been over two years, I would be surprised if anyone has taken the time to analyze and redesign the loading and shipping processes to adapt to the current circumstances.

 

I had to chuckle when you mentioned the railcar loaders. I live near the UP Auto Yard in West Chicago IL, and when they unload trains from the left side (North) of the tracks, they have to drive the vehicles over a bridge to bring them into the main yard.  For some reason, Security finds it necessary to block the exit road, so the drivers don't take off with a new car,,,,,

 

HRG

[cranman 0]

On 11/28/2022 at 4:17 PM, King ranch 62 said:

Email all and cc each of them. Tell them your story but be real polite. Tell about your shipping delays and that you can’t get any answers from anyone. Remember be humble and polite. I did it and got an answer back. Good luck.👍 

 

 

I did email the top three customer service executives.  I am not optimistic of a response but why not try.

[F450 23]

460 days from conformation 

I just received its at dealer and Iam

 on way

ford system is broken when other with exact order 6 months less wait then i

 

also mine just got built end of oct and got all the way to California before others waiting on there built trucks(chips missing?)

my truck is a f450 platinum with extras

never took off items

this site has helped better then ford or dealer ever did
Have ordered many vehicles from ford might not again with there bad communication 

[le engineer 53]

1 hour ago, F450 said:

460 days from conformation 

I just received its at dealer and Iam

 on way

ford system is broken when other with exact order 6 months less wait then i

 

also mine just got built end of oct and got all the way to California before others waiting on there built trucks(chips missing?)

my truck is a f450 platinum with extras

never took off items

this site has helped better then ford or dealer ever did
Have ordered many vehicles from ford might not again with there bad communication 

Hallelujah! Congratulations!

[F450 23]

Does ford interest rate have a price protection?

dealer saying no

Edited December 2, 2022 by F450

[Big Jon 24]

1 hour ago, F450 said:

Does ford interest rate have a price protection?

dealer saying no

Yes! You are eligible for the rates that were applicable at the time the order was placed. When the wife ordered her car in Jan/22, she was eligible for the rates. Car didn't arrive until 5/22. You have to push the finance person on this. Ours volunteered the information. Google search may yield the document stating so.

[RFT2112 30]

They f’d me on this.  I don’t think they even looked and I asked about it with the finance guy.  Wondering if I have any recourse with this?

[rottekatz1 11]

44 minutes ago, RFT2112 said:

They f’d me on this.  I don’t think they even looked and I asked about it with the finance guy.  Wondering if I have any recourse with this?

The current commercial says order now and lock in finance rate.

If you've already signed the finance agreement and drove away, you are locked to that contract. But, you can probably pay it off without penalty.  Check rates at your local bank, credit union, and even State Farm loans on vehicle purchases.

Good luck.

[King ranch 62 63]

On 11/30/2022 at 6:03 PM, Big Jon said:

Bad ECM? How'd they drive it around to be loaded up? Something sounds amiss. Anyway, I took your advice and emailed the list of people you posted. Got a call back about 5 hrs later. Good,encouraging conversation on my issue. We'll see what happens soon enough. 

Every time they wanted to start it, it had to be jumped. It would drain the battery fast. They put new batteries in it and it just drain them so they been trying to figure out the problem so few days ago they told me it was the ECM. They even had to jump it to get it off The truck at the dealer, had to jump it again to put it in the service bay jumped it later that day, to get it down to have the spray in bedliner put in it, jumped it to bring it from linex , and about three other times so now it’s in the shop again I still haven’t drove it, but supposedly tomorrow. 

Edited December 2, 2022 by King ranch 62

[F450 23]

Well

great 

to late for me 

They said they could only give me rate what’s current🤬

so I just paid it off 

also they almost tried to not use my price protection but I had to say no way

they used a confusing way of getting my total price also adding 10000 from new invoice then subtracting it with price protection 

boy not the best experience on this purchase 

can’t believe roller coaster ride is over

good luck everyone 

[King ranch 62 63]

13 hours ago, akirby said:

In normal times yes.  But even if you have the money to spend you might not be able to find drivers and trucks.

Why don’t they just let dealers go to the factory and pick the truck up when they’re done. at least for local dealers like within 500 miles that would relieve some of the problem. Instead of truck sitting at a race track for six months and I know they were put there for chips or some other items that were missing but by now I think they would’ve caught up. They just got trucks so buried they can’t get to them. Especially with a potential rail strike.🤷‍♂️

[King ranch 62 63]

12 hours ago, cranman said:

 

 

I did email the top three customer service executives.  I am not optimistic of a response but why not try.

I got a reply from Elena Ford.

[King ranch 62 63]

51 minutes ago, F450 said:

Well

great 

to late for me 

They said they could only give me rate what’s current🤬

so I just paid it off 

also they almost tried to not use my price protection but I had to say no way

they used a confusing way of getting my total price also adding 10000 from new invoice then subtracting it with price protection 

boy not the best experience on this purchase 

can’t believe roller coaster ride is over

good luck everyone 

My dealer pulled the same kind of crap. I will never buy another vehicle from said dealer.

[le engineer 53]

After convincing myself that my order would get cancelled and pushed into 2023, I received a pleasant surprise tonight. My window sticker went live! As of now the only delete listed is for the advanced security pack. 

 

F-250 Lariat Ultimate CCSB 6.7PSD

- No AS, 5WP, spray in liner, or other known commodity hold items

 

3/8/22 - Ordered

9/20 - Scheduled for production week of 11/28

10/4 - Production pushed back to week of 12/5

Radio silence

12/1 - Status changed from

“order confirmed” to “in production”

 

Praying to the truck gods for no chip/QC holds and a quick shipment to Granger. I’ll shamelessly admit that I was giddy as a school girl when that window sticker went up on ordertrack. 

Edited December 2, 2022 by le engineer