wagnerman Posted March 20, 2017 Share Posted March 20, 2017 (edited) 2017 Lariat F550 Cab Chassis Crew Cab VIN # 1FD0w5HT7HEC75353 At the end of Dec 2016 I placed an order with my Ford dealer for a: 2017 Lariat F550 Crew Cab-Cab - Chassis. As this will be my last work truck I went all out. I spend most of my time driving. This was a special order. $ 72,000.00 The truck arrived at the dealer the 3rd week of Feb. I didn't get a chance to look at until the following Monday. On Monday I found the truck in the lot, It was really sharp, until I notice no aft fuel tank. I then stopped to chat with my sales person. I asked about the fuel tank. It did have a 28.7 gallon mid ship fuel tank. Keep in mind with 4.88 gears, the best MPG would be 10. I live in the county and most of my work is father out from here. I was hoping for 68 gallon on board not 28. I would be fueling every night or more. When I original spec the truck out it was with code 65C (dual tanks), the order was placed with code 65M ( mid ship tank). I have my original copy that was prepared by my sales person. I did check the truck to see if the plumbing and wiring harness was there but no. My sales person started to look for larger after market mid ship tanks. As this is not OEM, I'm afraid with fuel problems. I have a 2011 F550 cab chassis that had water in the fuel problem, I was hung out the dry and $ 13,000.00 later. I'm not to good with after market on a brand new 2017. After much debate, I called the dealer to have them re order the truck (2/28/17). I was told it would be 12 - 14 weeks out unlike the first one came in 6 weeks. With this time frame it would put me in mid June at best, at the height of my business season. This is why I order it in Dec 2016. And doesn't include my up fitter shop to install the stake body and bed lift. As I was speaking to my sales person, I mention that it will be difficult to sell the first one. He told me with the internet there will be no problem selling the 1st one. After I though I was back on tract for the re order. I received a call from the sales manager 2 weeks (3/10/17) after I had them re order the truck. Now he tells me that it will be very difficult to sell this type of truck as it was my spec. They are back to after market tanks. I told him that I would consider the larger after market tank if I had it in writing from FORD that this would be covered under warranty if I had a fuel problem again. He told me that someone would be in touch by the following Tueday (3/14/17) The sales manager was leaving on vacation the next day for a week. As of today ( 3/20/17) I still haven't hear anything. I don't think it my job to chase after then. I placed a $ 3,000.00 deposit for a truck. In the last 20 years, I have purchased over 40 Ford trucks, 6 of them from this dealer in the 6 years. I'm at my wits end. Can some one help me please????? Below is the attachment of the window sticker. I'm getting despair, I started to look at Ram 5500 cab chassis as a back up plan 2017 F550.pdf Edited March 21, 2017 by wagnerman Quote Link to comment Share on other sites More sharing options...
J-150 Posted March 21, 2017 Share Posted March 21, 2017 Its not what you ordered so dont accept it. Quote Link to comment Share on other sites More sharing options...
twintornados Posted March 21, 2017 Share Posted March 21, 2017 (edited) Sit tight and wait for your properly equipped truck to come in or go to another Ford dealer. You can always get the RAM, but you will not like it anywhere as much as what you have come to expect from your Fords....or have them give you one helluva deal on the incorrectly ordered truck with an aftermarket tank... Edited March 21, 2017 by twintornados Quote Link to comment Share on other sites More sharing options...
Anthony Posted March 21, 2017 Share Posted March 21, 2017 Moved out of Announcements forum to Ford discussion. Quote Link to comment Share on other sites More sharing options...
wagnerman Posted March 21, 2017 Author Share Posted March 21, 2017 Sorry that I didn't post my topic in the correct area. If you tell me how to do that I will. I have never posted issues on any forum before. I'm a newbie Quote Link to comment Share on other sites More sharing options...
akirby Posted March 21, 2017 Share Posted March 21, 2017 Just look through all the different topics and find the one that is most appropriate. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted March 21, 2017 Share Posted March 21, 2017 You are entitled to your deposit back. They can not legally keep it unless you signed something that said "non refundable deposit" Quote Link to comment Share on other sites More sharing options...
akirby Posted March 21, 2017 Share Posted March 21, 2017 You are entitled to your deposit back. They can not legally keep it unless you signed something that said "non refundable deposit" Actually it doesn't matter - if the truck delivered didn't match what he ordered then the entire contract is void and a refund is in order. Quote Link to comment Share on other sites More sharing options...
blazerdude20 Posted March 21, 2017 Share Posted March 21, 2017 Actually it doesn't matter - if the truck delivered didn't match what he ordered then the entire contract is void and a refund is in order. Exactly! OP, either wait for your properly spec'd truck or see if the dealer will give you a big discount for the one with with aftermarket. With a good sized discount you will hopefully safe guard yourself against any potential problems down the road. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted March 21, 2017 Share Posted March 21, 2017 Actually it doesn't matter - if the truck delivered didn't match what he ordered then the entire contract is void and a refund is in order. I completely agree with that as well but wasn't even going that far. Even if it came in spec'd the same way, if he didn't sign it, dealer can't keep it. So either way, he gets his money back.. but a crappy situation to be in. One reason I always request a DORA once my order is placed so I can verify it was done right. Quote Link to comment Share on other sites More sharing options...
tbone Posted March 21, 2017 Share Posted March 21, 2017 Exactly! OP, either wait for your properly spec'd truck or see if the dealer will give you a big discount for the one with with aftermarket. With a good sized discount you will hopefully safe guard yourself against any potential problems down the road. This would be my strategy as well. Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted March 21, 2017 Share Posted March 21, 2017 (edited) Sorry that I didn't post my topic in the correct area. If you tell me how to do that I will. I have never posted issues on any forum before. I'm a newbie I sympathize with you, but unfortunately, AFAIK, the best person to prioritize your reorder would be the dealer, and they I don't imagine they'll be eager to do that because their mistake just stuck them with a very odd truck (550/Lariat) However, you don't come across like the usual people that end up on this forum grouching about their dealers, so try this: Send an email much like your first post to the first letter of the Ford CEO's name + his last name, kind of like this: rjensen, @ ford.com I can guarantee you it's not going to go to his desk, but it's going to go to a staff member that may be able to help get your order pulled up on the build list. Edited March 21, 2017 by RichardJensen Quote Link to comment Share on other sites More sharing options...
blazerdude20 Posted March 22, 2017 Share Posted March 22, 2017 (edited) I sympathize with you, but unfortunately, AFAIK, the best person to prioritize your reorder would be the dealer, and they I don't imagine they'll be eager to do that because their mistake just stuck them with a very odd truck (550/Lariat) However, you don't come across like the usual people that end up on this forum grouching about their dealers, so try this: Send an email much like your first post to the first letter of the Ford CEO's name + his last name, kind of like this: rjensen, @ ford.com I can guarantee you it's not going to go to his desk, but it's going to go to a staff member that may be able to help get your order pulled up on the build list. So (redacted) Edited March 22, 2017 by RichardJensen Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted March 22, 2017 Share Posted March 22, 2017 So (redacted) There's a reason I didn't spell that out... Although I'm guessing his address is already in a thousand different spammer databases, I don't see any point in making it easier for those scammers to scrape email addresses from the web Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted March 23, 2017 Share Posted March 23, 2017 Get the sales manager to talk to the zone manager to bump up the Priority. My vehicles are ordered as a Priority 1 and I typically get them in 3 weeks. It does not need to go as high as Ford CEO email to get results. Quote Link to comment Share on other sites More sharing options...
blazerdude20 Posted March 23, 2017 Share Posted March 23, 2017 There's a reason I didn't spell that out... Although I'm guessing his address is already in a thousand different spammer databases, I don't see any point in making it easier for those scammers to scrape email addresses from the web Eh his info is on thousands of documents that are public. But I suppose it could maybe be an issue. Anyways my point was to let the OP know the CEO's name so he didn't have to search for it. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 23, 2017 Share Posted March 23, 2017 Anyways my point was to let the OP know the CEO's name so he didn't have to search for it. give a man a fish, teach him to fish........ 1 Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted March 23, 2017 Share Posted March 23, 2017 Eh his info is on thousands of documents that are public. But I suppose it could maybe be an issue. Anyways my point was to let the OP know the CEO's name so he didn't have to search for it. That's a fair point. I also don't want to get us in trouble with Ford Motor, I could see some low level exec getting bent out of shape over that and firing off a nasty-gram to Robert about it. Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted March 23, 2017 Share Posted March 23, 2017 Get the sales manager to talk to the zone manager to bump up the Priority. My vehicles are ordered as a Priority 1 and I typically get them in 3 weeks. It does not need to go as high as Ford CEO email to get results. That's an option, but the sales manager is basically pressuring him to take the truck they ordered incorrectly, so I don't know if he'd be willing to expedite the process of sticking himself with a bizarre truck. And calling Ford customer service is just going to send you back 'round to the dealership, so no help there. Quote Link to comment Share on other sites More sharing options...
SoonerLS Posted March 23, 2017 Share Posted March 23, 2017 give a man a fish, teach him to fish........ ...and he'll sit in a boat and drink beer all day. 3 Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted March 23, 2017 Share Posted March 23, 2017 That's an option, but the sales manager is basically pressuring him to take the truck they ordered incorrectly, so I don't know if he'd be willing to expedite the process of sticking himself with a bizarre truck. And calling Ford customer service is just going to send you back 'round to the dealership, so no help there. What is worse, not sell the truck and lose the customer or not sell the truck and order another to at least make money off that one? Either way the dealer is going to by stuck with it so why not keep the customer happy? Quote Link to comment Share on other sites More sharing options...
blazerdude20 Posted March 23, 2017 Share Posted March 23, 2017 What is worse, not sell the truck and lose the customer or not sell the truck and order another to at least make money off that one? Either way the dealer is going to by stuck with it so why not keep the customer happy? The dealer seems to think they can pass the truck off on the customer and not have to deal with it at all. Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted March 24, 2017 Share Posted March 24, 2017 What is worse, not sell the truck and lose the customer or not sell the truck and order another to at least make money off that one? Either way the dealer is going to by stuck with it so why not keep the customer happy? I believe the dealer is stalling the order in hopes that our OP will settle for the truck that was delivered. Quote Link to comment Share on other sites More sharing options...
twintornados Posted March 24, 2017 Share Posted March 24, 2017 The OP needs to seek out another Ford dealer if the first dealer doesn't fix the error and order him the correct truck. Quote Link to comment Share on other sites More sharing options...
Ron W. Posted March 25, 2017 Share Posted March 25, 2017 The OP needs to seek out another Ford dealer if the first dealer doesn't fix the error and order him the correct truck. ^^^^^^^ THIS ^^^^^^^ Quote Link to comment Share on other sites More sharing options...
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