Jump to content





DCP

Liftgate Not Closing

Recommended Posts

2018 Navigator. Sometimes the liftgate will not close with a push of either button. It give one beep when you push the button, but no movement. After you push it closed, everything goes back to normal. Likely to happen if the liftgate is left open for a long time. Didn't see anything in the manual about this. Anyone else experience this?

Share this post


Link to post
Share on other sites

Have not talked to the dealer yet. I am trying to see if there is something I am missing.

Share this post


Link to post
Share on other sites

I’ve had this happen once after I left the lift gate open for several hours. I just assumed the car had gone to sleep and so I made a mental note not to leave the lift gate open for that long. 

Edited by LincolnLawyer

Share this post


Link to post
Share on other sites

I've had the same thing happen on 2019 Navigator ...now back at dealer for 4th or 5th time ......

when is it time to call Lincoln and tell them I just want a vehicle that works?   i.e. .... replace the darn thing!

Thanks for any suggestions.

Share this post


Link to post
Share on other sites
49 minutes ago, Fox Lake Gal said:

I've had the same thing happen on 2019 Navigator ...now back at dealer for 4th or 5th time ......

when is it time to call Lincoln and tell them I just want a vehicle that works?   i.e. .... replace the darn thing!

Thanks for any suggestions.

 

Hi Fox Lake Girl. The instructions for beginning a Lemon Law buyback request are in the Warranty Guide we are given when we purchase new. You can also find your State regulations by Googling.

 

In most case it is something in the realm of the vehicle being back to the Dealer 3 or more times for the same problem, and/or spending 30 days in the shop. Sometimes, the vehicle owner is first required to submit a non-binding (to the vehicle owner) arbitration claim to the BBB Auto Arbitration group (I forget the exact group title).

 

Obviously, no auto manufacturer normally volunteers to do this, so it is up to the vehicle owner to get the ball rolling.

 

I would recommend you check your Warranty Guide and call Lincoln Concierge to get started. 

 

Keep us updated and good luck.

Share this post


Link to post
Share on other sites

Well....I've met the criteria for Lemon Law in Wisconsin -- it's been in 4 times, this last time for over a month.

Have been working with Concierge desk.

They called yesterday to tell me they're sorry, but cannot justify buy back.

One of the things they asked of me was to keep Navigator an additional SIX months -- which would take me thru

the dead of winter in Wisconsin..... I use vehicle several times a week to haul food for our local food pantry, so that's

really not an option if the lift gate won't close. If their engineer couldn't repair at dealer, and asked for 6 months to

rewrite a program ... what should I do?  No, just no!  This is unacceptable on an almost $90K vehicle.

This is my third Navigator -- my husband has had many F-150s and we also have an '88 Mustang with 20,000 miles on it .

Guess it's time to leave Ford/Lincoln?  And to clarify -- I couldn't be happier with my Lincoln dealer and his staff -

they have tried everything. Any ideas who to reach out to next??  Sorry to ramble, but I'm just so disappointed in Lincoln.

We left Cadillac after 15 Cadillacs -- guess I'm beginning to be sorry I left them - they've stood behind their vehicles.

Share this post


Link to post
Share on other sites

Got my truck a couple days late. Here is what the work order states:

 

VERIFY CONCERN. SELF TEST, NO CODES. REPROGRAMMED REAR GATE TRUNK MODULE. CONCERN STILL PRESENT. 

R&R LIFTGATE MOTOR AND RETEST, VERIFY REPAIR. 

 

Hopefully that does the trick. 

 

Edit: I don' know how to unquote above. 

Edited by Black Label

Share this post


Link to post
Share on other sites
3 hours ago, Black Label said:

Got my truck a couple days late. Here is what the work order states:

 

VERIFY CONCERN. SELF TEST, NO CODES. REPROGRAMMED REAR GATE TRUNK MODULE. CONCERN STILL PRESENT. 

R&R LIFTGATE MOTOR AND RETEST, VERIFY REPAIR. 

 

Hopefully that does the trick. 

 

Edit: I don' know how to unquote above. 

X

Put the flashing cursor to just below the box (X marks the spot), hit backspace and it should disappear...

Share this post


Link to post
Share on other sites
2 hours ago, twintornados said:

X

Put the flashing cursor to just below the box (X marks the spot), hit backspace and it should disappear...

Sure did. Thanks. 

Share this post


Link to post
Share on other sites
1 hour ago, Fox Lake Gal said:

0h no! Not you too!  Plodding along/still arguing with Concierge here.

The other issues that they had my vehicle at the dealership for almost 2 weeks did not get fixed. They replaced the APIM and I still have the same issues. No one seems to be able to give me an answer on if I am off my rocker on how I think some things should function. But, perusing review videos on YouTube, I can see vehicles function properly and in contrast to what mine does. Why can't anyone at Lincoln give an answer on how its vehicles were designed to function? Ridiculous. 

 

I'm about to call the Concierge. I suspect it isn't going to be pretty. I have been a big time Lincoln cheerleader but all this technology stuff has me really soured. And, frankly, the owner experience, and particularly having purchased a Black Label, is severely lacking. 

Share this post


Link to post
Share on other sites

The more stuff they put into the cars, the more that can and will go wrong.

Share this post


Link to post
Share on other sites
25 minutes ago, coupe3w said:

The more stuff they put into the cars, the more that can and will go wrong.

No doubt, and maybe that is true with other luxury makes as well, but the entire owner experience for me as a Black Label owner has been a ruse. Just spent an hour on the phone with a Concierge. Maybe now the experience will improve moving forward, but I have my doubts. 

Edited by Black Label
Poor typing. Unlike Lincoln, I went back and fixed my error. Kidding...sort of.

Share this post


Link to post
Share on other sites

Black Label or not, dealers are still independent businesses and there are good ones and bad ones.

Share this post


Link to post
Share on other sites
1 minute ago, akirby said:

Black Label or not, dealers are still independent businesses and there are good ones and bad ones.

It's like a lot of things on life. Black Label dealerships accept the status and thus the level of service expected of being branded Black Label. If I go to a McDonald's, they have accepted all the standards set forth to be a franchisee. It doesn't matter that they are indecent businesses. If they don't get it together through corporate contacts after constant complaints, they will likely be shown the door. 

 

I doubt that will happen with any Lincoln dealer, but all Have at my disposal is to call the Concierge until something gets done. Or, my days as a Lincoln owner are done. It's amazing, as nice as the vehicle is otherwise, these software glitches and ownership experience deficiencies will drive me away. 

Share this post


Link to post
Share on other sites

And my record of posts here and on a Lincoln forum up to today have been extremely positive and countering negative comments form other posters about their experiences. 

Share this post


Link to post
Share on other sites
11 minutes ago, akirby said:

Black Label or not, dealers are still independent businesses and there are good ones and bad ones.

 

Ford should do undercover investigations on dealerships to get the full picture of what the customers are experiencing.

Share this post


Link to post
Share on other sites
8 minutes ago, coupe3w said:

 

Ford should do undercover investigations on dealerships to get the full picture of what the customers are experiencing.

Do you think they care? Hell, enough people like me get duped into Black Label, why change it?

Share this post


Link to post
Share on other sites
1 hour ago, Black Label said:

It's like a lot of things on life. Black Label dealerships accept the status and thus the level of service expected of being branded Black Label. If I go to a McDonald's, they have accepted all the standards set forth to be a franchisee. It doesn't matter that they are indecent businesses. If they don't get it together through corporate contacts after constant complaints, they will likely be shown the door. 


There are no state laws that prevent McDonalds from controlling their franchisees.  Literally the only thing Lincoln can do against a poor dealer is limit their allocations and other minor things.  They can’t do what you want them to do and it’s frustrating for both Ford and customers.

Share this post


Link to post
Share on other sites
1 hour ago, coupe3w said:

 

Ford should do undercover investigations on dealerships to get the full picture of what the customers are experiencing.


Why?  Not a damn thing they can do about it legally.

Share this post


Link to post
Share on other sites
3 minutes ago, akirby said:


There are no state laws that prevent McDonalds from controlling their franchisees.  Literally the only thing Lincoln can do against a poor dealer is limit their allocations and other minor things.  They can’t do what you want them to do and it’s frustrating for both Ford and customers.

I think we agree. All Lincoln can do is strip them or threaten to strip them of the Black Label branding status and whatever benefits that entails. 

Share this post


Link to post
Share on other sites

You should see Ogden Lincoln in Westmont, IL. I assume no one from Lincoln has ever stopped by there. It is a stand alone crap hole of a dealership. Dirty, very small. Perpetually being "remodeled" but it  looks like you walked back in to 1998 when you go there. Total embarrassment. Every other dealership on that road is in new buildings. Not the Lincoln dealership. 

Share this post


Link to post
Share on other sites
3 hours ago, Black Label said:

You should see Ogden Lincoln in Westmont, IL. I assume no one from Lincoln has ever stopped by there. It is a stand alone crap hole of a dealership. Dirty, very small. Perpetually being "remodeled" but it  looks like you walked back in to 1998 when you go there. Total embarrassment. Every other dealership on that road is in new buildings. Not the Lincoln dealership. 


And that’s the advantage the newer brands have.  Lexus doesn’t have franchisees left over from the 60s.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×