blwnsmoke Posted January 9, 2020 Share Posted January 9, 2020 So first, teo recalls thus far, the the trans coolers leaking.. Then we mentioned about this thud sound whenever you go over bumps. It is not suspension related as many have had struts/shocks replaced and it not fixing it. Ford has done several buy backs because of this sound. Seems it is only 4wd vehicles and it is many of them and not one dealer has been able to solve the problem. Once you hear it (mine does it), you cant ignore it. Very annoying to hear this anytime you go over bumps (think several frost heaves on a row and you hear thud, thud, thud). Now we have found that these Explorers have been coming off the line with missing parts. There is an air deflector supposed to be installed on the ST and it is missing, it covers the rear section. Here is the part and what it looks like without it and with. I already posted about the tow hook which some argue isnt included even though it says in the manual it is included and there is a cutout for it to sit in the spare tire well. Good luck to me fighting Ford after 5 months of ownership to get this part ordered and installed. With the suspension issue (drivetrain more likely), I believe I will be persuing a buyback as well. Will most likely go for an Aviator if we end up going this direction. Seems like design flaws and we already know that QC is lacking... but missing parts. Love this vehicle.. Ford really needs to get their act together. 1 Quote Link to comment Share on other sites More sharing options...
rmc523 Posted January 9, 2020 Share Posted January 9, 2020 I'll have to look and see if my moms is missing that. Quote Link to comment Share on other sites More sharing options...
sho94_2000 Posted January 9, 2020 Share Posted January 9, 2020 (edited) All these issues and you're going to buy the same vehicle made in the same factory? Related, it's a shame Ford won't get the employees (or more likely management) in line at Chicago. These products are too important for this kind of utter nonsense. Edited January 9, 2020 by sho94_2000 2 Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 9, 2020 Author Share Posted January 9, 2020 1 hour ago, sho94_2000 said: All these issues and you're going to buy the same vehicle made in the same factory? Related, it's a shame Ford won't get the employees (or more likely management) in line at Chicago. These products are too important for this kind of utter nonsense. If I go LL, it will take a few months and likely be into the 21MY. As far as the Aviator, there has not been 1 member with the driveline clunk/thud. No clue where it is coming from but there seems to be a difference between the Explorer and Aviator in this regard. I am covered for 8yr/150k but I'm not going to live with this sound every time I drive. With the amount of buy backs there have been already, I'm shocked Ford engineers havent figured it out yet. Quote Link to comment Share on other sites More sharing options...
sho94_2000 Posted January 9, 2020 Share Posted January 9, 2020 1 hour ago, blwnsmoke said: If I go LL, it will take a few months and likely be into the 21MY. As far as the Aviator, there has not been 1 member with the driveline clunk/thud. No clue where it is coming from but there seems to be a difference between the Explorer and Aviator in this regard. I am covered for 8yr/150k but I'm not going to live with this sound every time I drive. With the amount of buy backs there have been already, I'm shocked Ford engineers havent figured it out yet. With what you paid you shouldn't have to use any of the 8 year warranty. STs ain't cheap. But I agree I would not want to put up with a noise like that whether its a Versa or a $60K+ Explorer Quote Link to comment Share on other sites More sharing options...
YT90SC Posted January 10, 2020 Share Posted January 10, 2020 3 hours ago, blwnsmoke said: If I go LL, it will take a few months and likely be into the 21MY. As far as the Aviator, there has not been 1 member with the driveline clunk/thud. No clue where it is coming from but there seems to be a difference between the Explorer and Aviator in this regard. I am covered for 8yr/150k but I'm not going to live with this sound every time I drive. With the amount of buy backs there have been already, I'm shocked Ford engineers havent figured it out yet. Where are you seeing these complaints? Do all the vehicles share the same tire size/type/brand? Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted January 10, 2020 Share Posted January 10, 2020 2 hours ago, sho94_2000 said: With what you paid you shouldn't have to use any of the 8 year warranty. On the surface, you’re not wrong, but what if you hit a pothole and break a strut? Should the warranty not cover that? Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 10, 2020 Author Share Posted January 10, 2020 (edited) 42 minutes ago, YT90SC said: Where are you seeing these complaints? Do all the vehicles share the same tire size/type/brand? Parts missing https://www.explorerforum.com/forums/index.php?threads/is-this-part-air-deflector-missing-in-most-early-production-sts.484539/ Suspension/driveline clunks https://www.explorerforum.com/forums/index.php?threads/multiple-suspension-noises.482694/ Paint issues (example below) https://www.explorerforum.com/forums/index.php?threads/2020-paint-issues.484052/ HVAC issues https://www.explorerforum.com/forums/index.php?threads/hvac-issue.483578/ Battery drain - dead batteries https://www.explorerforum.com/forums/index.php?threads/deep-sleep-mode-battery-drain-issue.482067/ How does this pass QC? https://www.explorerforum.com/forums/index.php?threads/drove-my-new-platinum-off-the-dealer-lot-with-non-functional-signal-light.484332/ Wiper streak issues https://www.explorerforum.com/forums/index.php?threads/bad-wiper-blades.483227/ These are the most recent and/or active threads with issues being experienced. Suspension one has several buybacks with no fix.. cant even figure out what is doing it. Edited January 10, 2020 by blwnsmoke Quote Link to comment Share on other sites More sharing options...
sho94_2000 Posted January 10, 2020 Share Posted January 10, 2020 1 hour ago, fuzzymoomoo said: On the surface, you’re not wrong, but what if you hit a pothole and break a strut? Should the warranty not cover that? I guess I'm not understanding what you are saying. In your scenario wouldn't that be the end user's responsibility anyway? 1 hour ago, blwnsmoke said: Parts missing https://www.explorerforum.com/forums/index.php?threads/is-this-part-air-deflector-missing-in-most-early-production-sts.484539/ Suspension/driveline clunks https://www.explorerforum.com/forums/index.php?threads/multiple-suspension-noises.482694/ Paint issues (example below) https://www.explorerforum.com/forums/index.php?threads/2020-paint-issues.484052/ HVAC issues https://www.explorerforum.com/forums/index.php?threads/hvac-issue.483578/ Battery drain - dead batteries https://www.explorerforum.com/forums/index.php?threads/deep-sleep-mode-battery-drain-issue.482067/ How does this pass QC? https://www.explorerforum.com/forums/index.php?threads/drove-my-new-platinum-off-the-dealer-lot-with-non-functional-signal-light.484332/ Wiper streak issues https://www.explorerforum.com/forums/index.php?threads/bad-wiper-blades.483227/ These are the most recent and/or active threads with issues being experienced. Suspension one has several buybacks with no fix.. cant even figure out what is doing it. Holy cow. I know the quality was bad but not this bad. Couldn't pay me to own one... 1 Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted January 10, 2020 Share Posted January 10, 2020 (edited) 2 minutes ago, sho94_2000 said: I guess I'm not understanding what you are saying. In your scenario wouldn't that be the end user's responsibility anyway? traffic in front of you swerves at the last second, making it impossible for you to miss it or late at night on a dark road with no lights other than your headlights like what happened to me. come to think of it that's happened to me with 3 different cars. Edited January 10, 2020 by fuzzymoomoo Quote Link to comment Share on other sites More sharing options...
tbone Posted January 10, 2020 Share Posted January 10, 2020 10 hours ago, blwnsmoke said: So first, teo recalls thus far, the the trans coolers leaking.. Then we mentioned about this thud sound whenever you go over bumps. It is not suspension related as many have had struts/shocks replaced and it not fixing it. Ford has done several buy backs because of this sound. Seems it is only 4wd vehicles and it is many of them and not one dealer has been able to solve the problem. Once you hear it (mine does it), you cant ignore it. Very annoying to hear this anytime you go over bumps (think several frost heaves on a row and you hear thud, thud, thud). Now we have found that these Explorers have been coming off the line with missing parts. There is an air deflector supposed to be installed on the ST and it is missing, it covers the rear section. Here is the part and what it looks like without it and with. I already posted about the tow hook which some argue isnt included even though it says in the manual it is included and there is a cutout for it to sit in the spare tire well. Good luck to me fighting Ford after 5 months of ownership to get this part ordered and installed. With the suspension issue (drivetrain more likely), I believe I will be persuing a buyback as well. Will most likely go for an Aviator if we end up going this direction. Seems like design flaws and we already know that QC is lacking... but missing parts. Love this vehicle.. Ford really needs to get their act together. Ok, so I’ve been meaning to post for a while about the 2020 Explorer. On Thanksgiving my wife got a new ST to replace her Infinity QX80. For whatever reason she refused to look at the Lincoln products, although I was trying to convince her to get a Navigator or Aviator. So when she wouldn’t look at Lincoln I tried to steer her to do the Expedition, but she wanted to go to a smaller vehicle so we started looking at the Explorer . She had the previous generation Sport so she opted for the ST. I was pretty apprehensive about buying a first your model after a change, but that’s what she wanted so that’s what we got. Fortunately, a lot of the early complaints with the paint, fit, and finish weren’t present. With that said, it certainly isn’t without fault. 1,700 miles later the Sync system has lags and lock ups which I believe is going to require an APIM replacement, since its had multiple hard and soft reboots that don’t eliminate the problem. There is a vibration at high speeds, presumably out of balance tires. My wife complained about the windshield wipers streaking. The cup holder had scratches in it from the factory, and one of the power window switch has a sharp edge that can cut you. Lastly, there is a thump noise coming from the back area of the vehicle. I don’t think mine is coming from the front area like others have been experienced. It is like a major amplification of every joint in the road. It’s hard to explain, but my wife and son said they don’t hear it, however it stands out to me so much that I can subtly hear it with the radio on but I have to turn it up loud to drown it out somewhat. It bothers me enough that I don’t like to drive the car. So I thought I was either hearing things or something is actually up. After reading this post from you in the other Explorer forum, I learned that I wasn’t losing my mind: “I'm beginning to think they all have this issue but people do not hear it. Driving last night it is all I could hear over the damn frost heaves in my area. I asked my wife who was in the passenger seat (never told her about this issue) if she heard it... radio off, HVAC off, just listen.. and she says (it's the tires hitting the bumps. Told her no, you shouldn't hear thuds over and over when hitting bumps. So 8,300 miles, she does not hear it, I do. I never noticed it sooner because the radio is loud enough to overcome it.” I wanted to drive another ST to see if I hear the same sound, but haven’t gotten there yet. For the record, we haven’t given Ford an opportunity to fix anything yet, so hopefully they will have solutions. I would be thrilled if someone had received a fix for the noise already. I wish We would have gotten the Expedition since it’s been in production for 2 years to avoid first year growing pains, but she didn’t listen. Quote Link to comment Share on other sites More sharing options...
jpd80 Posted January 10, 2020 Share Posted January 10, 2020 Explorers coming off the line with missing parts? Thats just Hackett decontenting parts you won’t miss.... 3 5 Quote Link to comment Share on other sites More sharing options...
Gurgeh Posted January 10, 2020 Share Posted January 10, 2020 (edited) 6 hours ago, tbone said: ...On Thanksgiving my wife got a new ST to replace her Infinity QX80. For whatever reason she refused to look at the Lincoln products, although I was trying to convince her to get a Navigator or Aviator. Odd, coming from Nissan's Infinity brand your wife wouldn't want to even look at Ford's Lincoln brand. I follow the Lincoln boards pretty closely (I have a Nautilus) and while the Aviator also had a very rocky start I haven't seen anything near to the kind of continuing problems that I read about with the Explorer. The interiors of the new Lincolns are absolutely sumptuous and they come standard with the engine your wife wanted to upgrade to. Going for the ST on the Explorer would have put her up into Aviator pricing levels in any case. Edited January 10, 2020 by Gurgeh Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 10, 2020 Author Share Posted January 10, 2020 (edited) 7 hours ago, tbone said: Ok, so I’ve been meaning to post for a while about the 2020 Explorer. On Thanksgiving my wife got a new ST to replace her Infinity QX80. For whatever reason she refused to look at the Lincoln products, although I was trying to convince her to get a Navigator or Aviator. So when she wouldn’t look at Lincoln I tried to steer her to do the Expedition, but she wanted to go to a smaller vehicle so we started looking at the Explorer . She had the previous generation Sport so she opted for the ST. I was pretty apprehensive about buying a first your model after a change, but that’s what she wanted so that’s what we got. Fortunately, a lot of the early complaints with the paint, fit, and finish weren’t present. With that said, it certainly isn’t without fault. 1,700 miles later the Sync system has lags and lock ups which I believe is going to require an APIM replacement, since its had multiple hard and soft reboots that don’t eliminate the problem. There is a vibration at high speeds, presumably out of balance tires. My wife complained about the windshield wipers streaking. The cup holder had scratches in it from the factory, and one of the power window switch has a sharp edge that can cut you. Lastly, there is a thump noise coming from the back area of the vehicle. I don’t think mine is coming from the front area like others have been experienced. It is like a major amplification of every joint in the road. It’s hard to explain, but my wife and son said they don’t hear it, however it stands out to me so much that I can subtly hear it with the radio on but I have to turn it up loud to drown it out somewhat. It bothers me enough that I don’t like to drive the car. So I thought I was either hearing things or something is actually up. After reading this post from you in the other Explorer forum, I learned that I wasn’t losing my mind: “I'm beginning to think they all have this issue but people do not hear it. Driving last night it is all I could hear over the damn frost heaves in my area. I asked my wife who was in the passenger seat (never told her about this issue) if she heard it... radio off, HVAC off, just listen.. and she says (it's the tires hitting the bumps. Told her no, you shouldn't hear thuds over and over when hitting bumps. So 8,300 miles, she does not hear it, I do. I never noticed it sooner because the radio is loud enough to overcome it.” I wanted to drive another ST to see if I hear the same sound, but haven’t gotten there yet. For the record, we haven’t given Ford an opportunity to fix anything yet, so hopefully they will have solutions. I would be thrilled if someone had received a fix for the noise already. I wish We would have gotten the Expedition since it’s been in production for 2 years to avoid first year growing pains, but she didn’t listen. Sharp window switches.... like mine... it will slice your finger open as you said. A few other Explorer forum members have the same thing happening. There was a member who drove 3 others on the lot and they all made the clunking noise. It was at that time he decided to take the buy back and go elsewhere. I am willing to give Ford a little time to figure it out. We really love the ST.. the power, handling, braking, cornering, comfort etc is all great. Drives very well in snow even with factory 21s.. driving dynamics of the red are awesome. It is far better then our 2011 as far as enjoyment. I also shut the fake engine noise off and it is far more enjoyable and quiet without listening to that. But I want to put Ford on notice because we only have so long to go LL and if Ford doesnt come up with a fix by then, it's gone. We do over 20k a year in mileage so it wont take long to get there. Edited January 10, 2020 by blwnsmoke Quote Link to comment Share on other sites More sharing options...
tbone Posted January 10, 2020 Share Posted January 10, 2020 4 hours ago, Gurgeh said: Odd, coming from Nissan's Infinity brand your wife wouldn't want to even look at Ford's Lincoln brand. I follow the Lincoln boards pretty closely (I have a Nautilus) and while the Aviator also had a very rocky start I haven't seen anything near to the kind of continuing problems that I read about with the Explorer. The interiors of the new Lincolns are absolutely sumptuous and they come standard with the engine your wife wanted to upgrade to. Going for the ST on the Explorer would have put her up into Aviator pricing levels in any case. Yep, I understand your point, and I lobbied very hard. I showed her the Aviator and how IMO it was significantly better, but she refused to consider it. I’m not sure if she associates it as being an old persons car (we aren’t exactly young) or what, but it was quite frustrating. The QX80 was a very meh vehicle, and I wasn’t sad to see if go. With that said I’m not appreciating these issues, that I feel are fairly significant. The Lincoln’s are definitely a step up from Infinity I think. 1 Quote Link to comment Share on other sites More sharing options...
tbone Posted January 10, 2020 Share Posted January 10, 2020 5 hours ago, blwnsmoke said: Sharp window switches.... like mine... it will slice your finger open as you said. A few other Explorer forum members have the same thing happening. There was a member who drove 3 others on the lot and they all made the clunking noise. It was at that time he decided to take the buy back and go elsewhere. I am willing to give Ford a little time to figure it out. We really love the ST.. the power, handling, braking, cornering, comfort etc is all great. Drives very well in snow even with factory 21s.. driving dynamics of the red are awesome. It is far better then our 2011 as far as enjoyment. I also shut the fake engine noise off and it is far more enjoyable and quiet without listening to that. But I want to put Ford on notice because we only have so long to go LL and if Ford doesnt come up with a fix by then, it's gone. We do over 20k a year in mileage so it wont take long to get there. Im willing to give them time too figure it out too. I like a lot things about the ST, including the front clip which some don’t here. My wife likes the interior and I think it is fine, although it has been panned by some in the media. I have checked out the interior of the Telluride and it was nice, although the little bridges around the center console look like scratch magnets to me. I expect that all of my issues, with the exception of the thumping, will be corrected on the first dealer visit. I’m really hoping the thump will be corrected in the short term though. How did you shut off the engine noise? I haven’t explored that yet. Quote Link to comment Share on other sites More sharing options...
sho94_2000 Posted January 10, 2020 Share Posted January 10, 2020 16 hours ago, fuzzymoomoo said: traffic in front of you swerves at the last second, making it impossible for you to miss it or late at night on a dark road with no lights other than your headlights like what happened to me. come to think of it that's happened to me with 3 different cars. In that scenario I would expect the financial burden would fall on the vehicles owner. Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted January 10, 2020 Share Posted January 10, 2020 Clearly you don't understand what the point of a warranty is or how they work Quote Link to comment Share on other sites More sharing options...
akirby Posted January 10, 2020 Share Posted January 10, 2020 6 minutes ago, fuzzymoomoo said: Clearly you don't understand what the point of a warranty is or how they work Why would the vehicle warranty pay for damage caused by a pothole or anything else you hit? That’s insurance. 3 Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 10, 2020 Author Share Posted January 10, 2020 (edited) 10 minutes ago, akirby said: Why would the vehicle warranty pay for damage caused by a pothole or anything else you hit? That’s insurance. Because the vehicle should be able to handle potholes. Dont show the vehicles off road if you can't drive on what has become normal city streets full of potholes. Dont carefully it is the city or highway, it should be able to absorb and handle that type of situation. A pothole is not owner abuse, its everyday normal use unfortunately. Edited January 10, 2020 by blwnsmoke 1 Quote Link to comment Share on other sites More sharing options...
rmc523 Posted January 10, 2020 Share Posted January 10, 2020 2 minutes ago, blwnsmoke said: Because the vehicle should be able to handle potholes. Dont show the vehicles off road if you can't drive on what has become normal city streets full of potholes. Dont carefully it is the city or highway, it should be able to absorb and handle that type of situation. A pothole is not owner abuse, its everyday normal use unfortunately. And therefore wouldn't be covered under a warranty. Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted January 10, 2020 Share Posted January 10, 2020 30 minutes ago, akirby said: Why would the vehicle warranty pay for damage caused by a pothole or anything else you hit? That’s insurance. It was covered for my Focus. The other 2 were out of warranty so it wouldn't have mattered anyway. Quote Link to comment Share on other sites More sharing options...
akirby Posted January 10, 2020 Share Posted January 10, 2020 If you hit a pothole so hard that it breaks something, that is not the manufacturer's responsibility. If you got a dealer to cover it, great, but that's not part of the warranty. 2 Quote Link to comment Share on other sites More sharing options...
akirby Posted January 10, 2020 Share Posted January 10, 2020 39 minutes ago, blwnsmoke said: Because the vehicle should be able to handle potholes. If it's defective, yes, but if you hit a large pothole going 40 mph and break something that's not a defective part that's a collision. 1 Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 10, 2020 Author Share Posted January 10, 2020 (edited) 1 hour ago, rmc523 said: And therefore wouldn't be covered under a warranty. It absolutely would, normal everyday use is not the same as wear items that are only covered under the 1yr/12k warranty. Normal everyday use of a vehicle ( not abused) is what the warranty DOES cover. Edited January 10, 2020 by blwnsmoke Quote Link to comment Share on other sites More sharing options...
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