sarge144 Posted October 7, 2021 Share Posted October 7, 2021 Wonder if anyone has experienced this - ordered my new F250 in April, received several e-mails from Ford, the last one indicating it was built and shipped. I tracked it through Ford website link which indicates the dealer received it 10/04/21. Dealer said yes, it's here and I set things up tomorrow (Oct. 8th) to finally bring it home. This afternoon I received a call from the dealer saying they don't have the truck and can't even find it. Now, I can't even track it through Ford's website using the VIN. It's still on my Ford Pass app so I hope that's a good thing. Hoping someone with more Ford knowledge than I have could offer some insight. Thanks! Quote Link to comment Share on other sites More sharing options...
road turtle Posted October 7, 2021 Share Posted October 7, 2021 Dealer or Ford should be able to ping the truck location, assuming it's still in one piece. Did the dealer check the lot security cameras? Quote Link to comment Share on other sites More sharing options...
mattdm Posted October 8, 2021 Share Posted October 8, 2021 there are 3 possibilities here 1. the truck was legitimately stolen from the dealer... i find this extremely unlikely 2. the dealer damaged the truck somehow and for whatever reason doesnt want to tell you and is just trying to stall you. 3. the dealer sold the truck out from under you...did you have a deposit on it? Quote Link to comment Share on other sites More sharing options...
2Wheel-Lee Posted October 8, 2021 Share Posted October 8, 2021 3 hours ago, mattdm said: there are 3 possibilities here 1. the truck was legitimately stolen from the dealer... i find this extremely unlikely 2. the dealer damaged the truck somehow and for whatever reason doesnt want to tell you and is just trying to stall you. 3. the dealer sold the truck out from under you...did you have a deposit on it? I'm betting on #3. Sadly, it happens a lot before covid, so it's probably more common now. Quote Link to comment Share on other sites More sharing options...
road turtle Posted October 8, 2021 Share Posted October 8, 2021 You could ask them for a copy of the police report. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted October 8, 2021 Share Posted October 8, 2021 (edited) If the vehicle was actually delivered to the dealership, the Vehicle Visibility report would confirm the delivery. In addition, the dealership would have the Bill of Lading from the car carrier firm which would also show the delivery date and time, as well as whether it was delivered "STI" (Subject to Inspection) or was inspected and signed for by the dealership's representative. If it was damaged when received by the dealership, the damage codes would be noted on the Bill of Lading and the carrier driver would have shot and sent photos to the carrier's office at the ramp. If the vehicle was received and then sold to another customer, that information will be available in Ford's records including the Smart Vincent application at the FMCDealer.com portal which would show the customer name, address and date of that the vehicle was delivered to. Edited October 8, 2021 by ice-capades Additional content 3 Quote Link to comment Share on other sites More sharing options...
Ford truck guy Posted October 8, 2021 Share Posted October 8, 2021 my bet is they had a buyer, slapped a " Market Adjustment" sticker on it and made an extra $10k to $15k over your sale price ( assuming you had a deal at BELOW MSRP) .. Just my guess Quote Link to comment Share on other sites More sharing options...
akirby Posted October 8, 2021 Share Posted October 8, 2021 Contact Ford customer service since you have the VIN and ask them to check it. If it was sold to another customer they’ll see it and that dealer will be in hot water. Or maybe they can find it with the built in modem. 1 Quote Link to comment Share on other sites More sharing options...
MAFFS89 Posted October 8, 2021 Share Posted October 8, 2021 Can you not see the location of the truck in the app on the map? Quote Link to comment Share on other sites More sharing options...
LarryD Posted October 8, 2021 Share Posted October 8, 2021 5 hours ago, MAFFS89 said: Can you not see the location of the truck in the app on the map? What app are you referring to. Educate me, please. Quote Link to comment Share on other sites More sharing options...
road turtle Posted October 8, 2021 Share Posted October 8, 2021 10 minutes ago, LarryD said: What app are you referring to. Educate me, please. FordPass app 1 Quote Link to comment Share on other sites More sharing options...
bahaboyga Posted October 9, 2021 Share Posted October 9, 2021 19 hours ago, LarryD said: What app are you referring to. Educate me, please. FordPass app I believe the Fordpass app location services requires activation from inside the vehicle. Right? Quote Link to comment Share on other sites More sharing options...
akirby Posted October 9, 2021 Share Posted October 9, 2021 10 minutes ago, bahaboyga said: FordPass app I believe the Fordpass app location services requires activation from inside the vehicle. Right? I believe so which is why I said to get Ford to check it. 1 Quote Link to comment Share on other sites More sharing options...
bahaboyga Posted October 9, 2021 Share Posted October 9, 2021 Shit can happen but to leave sarge144 in blackout mode is unethical at the very least. Quote Link to comment Share on other sites More sharing options...
sarge144 Posted October 11, 2021 Author Share Posted October 11, 2021 Well the latest in the saga is that it appears it never actually arrived. The Ford web link tracking status says it was delivered, but that does not appear to be the case. It was scheduled to be here this week anyway - thanks for the suggestions, keep you posted on if it actually arrives! The general manage at the dealer is a personal friend and he is back tomorrow, hopefully he can shed some light on it. Quote Link to comment Share on other sites More sharing options...
road turtle Posted November 17, 2021 Share Posted November 17, 2021 On 10/10/2021 at 8:06 PM, sarge144 said: Well the latest in the saga is that it appears it never actually arrived. The Ford web link tracking status says it was delivered, but that does not appear to be the case. It was scheduled to be here this week anyway - thanks for the suggestions, keep you posted on if it actually arrives! The general manage at the dealer is a personal friend and he is back tomorrow, hopefully he can shed some light on it. Was the truck ever found? Quote Link to comment Share on other sites More sharing options...
IUEC135ELEVATOR Posted November 18, 2021 Share Posted November 18, 2021 On 11/16/2021 at 9:05 PM, road turtle said: Was the truck ever found? I am curious of the conclusion also! Quote Link to comment Share on other sites More sharing options...
Ford Username Posted November 18, 2021 Share Posted November 18, 2021 3 hours ago, IUEC135ELEVATOR said: I am curious of the conclusion also! Me three! Quote Link to comment Share on other sites More sharing options...
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