timmm55 Posted August 5, 2012 Share Posted August 5, 2012 Is this after the MFT fix? http://www.autoblog.com/2012/06/20/j-d-power-initial-quality-study-highlights-infotainment-woes-p/ Quote Link to comment Share on other sites More sharing options...
Edstock Posted August 5, 2012 Share Posted August 5, 2012 Meh. Either before or after, the bad old days of slap 'em together with 'danaquality' are over, but it's not a perfect world. IMHO, the management team know what they have to do. Quote Link to comment Share on other sites More sharing options...
BORG Posted August 5, 2012 Share Posted August 5, 2012 (edited) The article erroneously blames infotainment systems in general for causing quality drops, but it's really just MyFord Touch which was a faulty system until May 2012. No other car system released was seriously flawed. CUE might be another story based on XTS reviews. And it just goes to show you how small the quality margins have become when a minority of Ford sales (MyFord Touch equipped cars) have made such a significant impact on quality rankings. I've never seen Ford ranked this low on those charts before so I can't believe MFT is to blame entirely for this. Edited August 5, 2012 by BORG 1 Quote Link to comment Share on other sites More sharing options...
cheri/ck Posted August 6, 2012 Share Posted August 6, 2012 Pretty sure it's more than MFT. The new trucks have got issues. The Eco-Boost in particular of the new engines, the 6-speed tranny a more or less constant issue across the board. Not sure what Ford is doing here with the new trucks. Some are losing faith, including myself. And, it's not just the powertrain problems, which if you experience them are major. Not enough TSB's out to fix them and some of the dealers just throw up their hands. But there are paint issues beginning to spread around. Even carpet not properly installed. Air conditioning systems not working properly in the hot regions. Not to speak of the EPAS (electric steering) issues that are just now being addressed. There's more to this than meets the eye if you don't follow the truck forums. And, the trucks are what Ford still mostly sells. We have a quality control problem here. Or an engineering issue. Maybe both. 2 Quote Link to comment Share on other sites More sharing options...
Edstock Posted August 6, 2012 Share Posted August 6, 2012 We have a quality control problem here. Or an engineering issue. Maybe both. Well, if they don't get it right, they'll be gone, and we can root for GM. Quote Link to comment Share on other sites More sharing options...
JasonM Posted August 6, 2012 Share Posted August 6, 2012 (edited) Is this after the MFT fix? http://www.autoblog....ainment-woes-p/ This is before the MFT fix. Even with the pre-fix MFT, buyers still prefer the hands free tech vs not having it at all acording to the same JDPower study you linked. JDPowers: Nevermind the problems, car buyers still happier with hands-free-tech http://www.autoblog....with-hands-fre/ David Sargent, vice president of global automotive at J.D. Power: Sargent said Ford's cutting-edge in-car technology has proven a big hit with many customers, which is ironic considering that same technology was blamed for the company's poor showing in last month's J.D. Power Initial Quality Study. Edited August 6, 2012 by JasonM Quote Link to comment Share on other sites More sharing options...
aneekr Posted August 6, 2012 Share Posted August 6, 2012 Is this after the MFT fix? According to J.D. Power, the 2012 IQS "was fielded between February and May 2012." Quote Link to comment Share on other sites More sharing options...
Biker16 Posted August 6, 2012 Share Posted August 6, 2012 (edited) It is Ford of Europe's fault for any and everything that goes wrong. Edited August 6, 2012 by Biker16 Quote Link to comment Share on other sites More sharing options...
Extreme4x4 Posted August 6, 2012 Share Posted August 6, 2012 Pretty sure it's more than MFT. The new trucks have got issues. The Eco-Boost in particular of the new engines, the 6-speed tranny a more or less constant issue across the board. Not sure what Ford is doing here with the new trucks. Some are losing faith, including myself. And, it's not just the powertrain problems, which if you experience them are major. Not enough TSB's out to fix them and some of the dealers just throw up their hands. But there are paint issues beginning to spread around. Even carpet not properly installed. Air conditioning systems not working properly in the hot regions. Not to speak of the EPAS (electric steering) issues that are just now being addressed. There's more to this than meets the eye if you don't follow the truck forums. And, the trucks are what Ford still mostly sells. We have a quality control problem here. Or an engineering issue. Maybe both. This thread seems like deja vu. Yes there have been some issues with the 6-speed truck trans. Most do not have. Ecoboost issues are VERY isolated. As a matter of fact, I can find as many issues on the Chevy 5.3, as I do the Ecoboost..................... and that engine hasn't changed in ................................ forever?? The vast majority of the issues were the Powershift (it doesn't feel like a regular auto trans............... wahhhhhhhhh !!!), and MFT. Look at the Dodge truck forums, and the Chevy truck forums. They have as many or more issues, and they sell less trucks. Quote Link to comment Share on other sites More sharing options...
V8-X Posted August 6, 2012 Share Posted August 6, 2012 Very sad to see. Much more than simply MFT and Powershift to blame here. Hope Ford can get back on track soon, don't need to lose consumer confidence anymore. Quote Link to comment Share on other sites More sharing options...
Hydro Posted August 6, 2012 Share Posted August 6, 2012 Pretty sure it's more than MFT. The new trucks have got issues. The Eco-Boost in particular of the new engines, I belong to a few boards also and haven't seen any constant problem with the EB. Most issues are the electronic steering which is not related to the EB. I've seen one post about stalling and limp mode, but that was from a wet coil pack. Quote Link to comment Share on other sites More sharing options...
fordmantpw Posted August 6, 2012 Share Posted August 6, 2012 I belong to a few boards also and haven't seen any constant problem with the EB. Most issues are the electronic steering which is not related to the EB. I've seen one post about stalling and limp mode, but that was from a wet coil pack. Yeah, cheri/ck is just blowing smoke...again... You forgot to look outside and notice that the sky, in fact, is NOT falling! Quote Link to comment Share on other sites More sharing options...
aneekr Posted August 6, 2012 Share Posted August 6, 2012 Yeah, cheri/ck is just blowing smoke...again... You forgot to look outside and notice that the sky, in fact, is NOT falling! The sky is clear (and not falling) in the Minneapolis - St.Paul area today. Nonetheless, cheri/ck pointed out legitimate concerns that are indeed reflected in J.D. Power's IQS ratings for the 2012 F-150. Specifically, the low scores in the 'Overall Quality - Design', 'Features & Accessories Quality - Design', and especially 'Powertrain Quality - Mechanical' may give potential customers pause. Quote Link to comment Share on other sites More sharing options...
aneekr Posted August 6, 2012 Share Posted August 6, 2012 Powershift (it doesn't feel like a regular auto trans............... wahhhhhhhhh !!!) Actually, the main problem with the PowerShift tranny I experienced in 2011 Fiesta and also in a 2012 Focus was that it felt too much like a regular slushbox designed by Ford. Namely, it exhibited inconsistent shift quality, languid downshift response, and a tendency to upshift into higher gears early. Not what I expected from a dual-clutch unit. It's too early to draw conclusions about the long-term durability of the PowerShift, but if it turns out to be like Ford designed automatics generally in that respect, that's nothing to brag about either. Quote Link to comment Share on other sites More sharing options...
timmm55 Posted August 6, 2012 Author Share Posted August 6, 2012 (edited) The sky is clear (and not falling) in the Minneapolis - St.Paul area today. Nonetheless, cheri/ck pointed out legitimate concerns that are indeed reflected in J.D. Power's IQS ratings for the 2012 F-150. Specifically, the low scores in the 'Overall Quality - Design', 'Features & Accessories Quality - Design', and especially 'Powertrain Quality - Mechanical' may give potential customers pause. The APPEAL study seem flaky. Focus gets 2/3 stars, FIT gets 5? Sorry I've been in both, FIT seems cheesy to me. Fords that do very well are the Mustang, Taurus and Fusion....3 different chassis, the only commonality is they are all somewhat aging designs. Edited August 6, 2012 by timmm55 Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted August 6, 2012 Share Posted August 6, 2012 may give potential customers pause. Yeah, that can be 'brake noise'. Quote Link to comment Share on other sites More sharing options...
Extreme4x4 Posted August 7, 2012 Share Posted August 7, 2012 Trucks like the Ecoboost have created an interesting issue, as they have pulled the casual truck buyer back into the fold. The problem being, it is still a truck, and as such has inherant "issues." Basically, being a 6000lb brick with a high center of gravity and huge frontal area. Thus, the disappointment in the fuel economy because they cannot drive it like they can their Vette or Mustang, and still have it get great mileage. Of course, you have the other side of this "expectations" problem. That being, when using 420lb ft of torque, it uses fuel like a vehicle with 420lb ft of torque. I know, I know, who woulda thunk it. Having driven quite a few of these trucks, the speed is addictive, and the ease of speed is ridiculous. Frankly, they make my V10 feel like a slug...................... and it is fast for a HD. It seems alot of folks also have not bought a new truck in quite some time, and are surprised by things like electronic throttle and transmission kick down and protect the drivetrain lag (confused with turbo lag all the time, and perpetuated by stupid salespeople. If it truly is turbo lag, then I guess my V10 has turbo lag also, as it has a noticable lag when flooring it. Or, could it be.................. buffering the trans to lower the shock that alot of torque can create RIGHT NOW). I'm sorry, but some/alot of the things I read just make me shake my head. Quote Link to comment Share on other sites More sharing options...
cheri/ck Posted August 7, 2012 Share Posted August 7, 2012 And there seems to be some confusion regarding "PowerShift" on the Focus related to the truck six speed trannys? It is my understanding and I have tried to learn - we really do need to buy a new truck sooner than later. The new six speed in the trucks is a mating of two three speed trannys. And, many of the problems are due to software between the new engines and this tranny. And, not likely resolved yet. Especially with the Eco-Boost. As I have mentioned before and guess there are many others out there "blowing smoke". Go to F150forum.com and read all night long. Don't skip the stickies - they are current. This forum has turned into a meeting place for those with problems. And hard even for you folks to ignore. Maybe Ford is getting a handle on the issues and it is beginning to feel that way. But, I don't see any way to look at this other than the newer trucks - 2011/early 2012 have some problems. That is why I made that earlier post about the quality ratings. There is likely more to it than meets even the "blind" eye. 1 Quote Link to comment Share on other sites More sharing options...
RichardJensen Posted August 7, 2012 Share Posted August 7, 2012 That's the beauty of the internet. No matter what you're looking for, you'll find it. Quote Link to comment Share on other sites More sharing options...
akirby Posted August 7, 2012 Share Posted August 7, 2012 And there seems to be some confusion regarding "PowerShift" on the Focus related to the truck six speed trannys? It is my understanding and I have tried to learn - we really do need to buy a new truck sooner than later. The new six speed in the trucks is a mating of two three speed trannys. And, many of the problems are due to software between the new engines and this tranny. And, not likely resolved yet. Especially with the Eco-Boost. As I have mentioned before and guess there are many others out there "blowing smoke". Go to F150forum.com and read all night long. Don't skip the stickies - they are current. This forum has turned into a meeting place for those with problems. And hard even for you folks to ignore. Maybe Ford is getting a handle on the issues and it is beginning to feel that way. But, I don't see any way to look at this other than the newer trucks - 2011/early 2012 have some problems. That is why I made that earlier post about the quality ratings. There is likely more to it than meets even the "blind" eye. I'm pretty sure Gloria reads just as many, if not more, online F150 forums as you and she has a different conclusion. Quote Link to comment Share on other sites More sharing options...
jpd80 Posted August 7, 2012 Share Posted August 7, 2012 But how much of this is really hurting Ford sales? Buyers are smart enough to know that vehicles aren't always perfect and sometimes have issues but expect to be treated properly. Quote Link to comment Share on other sites More sharing options...
fordmantpw Posted August 7, 2012 Share Posted August 7, 2012 I'm pretty sure Gloria reads just as many, if not more, online F150 forums as you and she has a different conclusion. I follow a few as well, and while there are a few issues, there aren't a disproportionate number compared to previous model years. It's the typical stuff you see on a forum, nothing to be alarmed of. Quote Link to comment Share on other sites More sharing options...
fordmantpw Posted August 7, 2012 Share Posted August 7, 2012 But how much of this is really hurting Ford sales? Rational buyers are smart enough to know that vehicles aren't always perfect and sometimes have issues but expect to be treated properly. FTFY... Quote Link to comment Share on other sites More sharing options...
BORG Posted August 7, 2012 Share Posted August 7, 2012 FTFY... Ford is one of the lowest rank automakers in the US, how rational do you expect people to be when they see that? We don't even understand the full extent of the problem, let alone an average consumer. How do you expect them to rationalize the scope of the problem? I'm just asking. 1 Quote Link to comment Share on other sites More sharing options...
fordmantpw Posted August 7, 2012 Share Posted August 7, 2012 Ford is one of the lowest rank automakers in the US, how rational do you expect people to be when they see that? We don't even understand the full extent of the problem, let alone an average consumer. How do you expect them to rationalize the scope of the problem? I'm just asking. It was in regards to jpd80's post, not any one issue in particular. Not ALL buyers understand that vehicles have problems. Some expect them to be perfect and any minor issue is the end of the world. Rational buyers realize that crap happens, and as long as your are treated well and the problem is resolved, life can still go on and everyone can be happy. Quote Link to comment Share on other sites More sharing options...
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