akirby Posted January 7, 2012 Share Posted January 7, 2012 I know here when ewe get a truck load vins are run through the computer and "flags" are adressed..... Are ewe freakin' kidding me? Quote Link to comment Share on other sites More sharing options...
fordtion Posted January 7, 2012 Share Posted January 7, 2012 Starting in October, new transmission control code was rolled out quietly. There's no official recall or service campaign, but anybody who complains or requests an upgrade at the dealership can have their powertrain control computer re-flashed. I posted awhile back that the Oct. re-flash did help our shifting problem quite well. That said the above statement amazes me why Ford wouldn't have been more aggressive in getting this matter corrected and telling the customers as to a fix. I guess you complain enough someone might hear you. The only question that I have...gas mileage is down about 1-1.5 mpg.. I'm not complaining... Quote Link to comment Share on other sites More sharing options...
twintornados Posted January 7, 2012 Share Posted January 7, 2012 How long has it been on the lot? I'm sure that (even though it needs to be IMO) that the pre-sale dealer setup of the vehicle doesn't include flashing it to the newest software...they'd rather be able to charge Ford for doing it as warranty work or whatever it falls under when the buyer brings it in. Wouldn't the dealer get the "warranty" $$$ whether it is done pre or post delivery? Quote Link to comment Share on other sites More sharing options...
2b2 Posted January 7, 2012 Share Posted January 7, 2012 (edited) User-selectable shift logic? I like the idea. :shades: TY :D ...part of my totally-configurable driver-car computerized interface rant, with EVERY setting adjustable! along with several pre-programmed "skins" - probably modularized to pick&choose like a one-from-column-A/B/C/... jigsaw puzzle Edited January 7, 2012 by 2b2 Quote Link to comment Share on other sites More sharing options...
YT90SC Posted January 8, 2012 Share Posted January 8, 2012 Wouldn't the dealer get the "warranty" $$$ whether it is done pre or post delivery? No. PDI's dont allow - and thus wont pay for- software updates of any kind unless there is an open recall on the vehicle or an issue is identified on the test drive protion of the PDI. Warranty will not pay for automatic updates either, without a customer complaint. To 'automatically' update software is considered 'over repair' and is forbidden in the W&P manual. IF you do, the warranty claim is bounced or worse yet, drives the warranty numbers up. Quote Link to comment Share on other sites More sharing options...
97svtgoin05gt Posted January 8, 2012 Share Posted January 8, 2012 No. PDI's dont allow - and thus wont pay for- software updates of any kind unless there is an open recall on the vehicle or an issue is identified on the test drive protion of the PDI. Warranty will not pay for automatic updates either, without a customer complaint. To 'automatically' update software is considered 'over repair' and is forbidden in the W&P manual. IF you do, the warranty claim is bounced or worse yet, drives the warranty numbers up. Stupid policy. They should address this. Having to come back will cause people to tell others how they were annoyed by their new Ford and why should they have to go back after just picking it up. 2 Quote Link to comment Share on other sites More sharing options...
F250 Posted January 8, 2012 Share Posted January 8, 2012 Stupid policy. They should address this. Having to come back will cause people to tell others how they were annoyed by their new Ford and why should they have to go back after just picking it up. The way Ford sees it why spend the money to pay for a reflash unless the owner is complaining. Almost all manufacturers have this policy on driveability concerns that arent safety related. Now days the service department gets a run of customers complaining using the same exact phrases they learned on-line about a problem they really never noticed before. If it cost $50 warranty claim (gererous) times the number of units in operation...you can see why its done on an as needed basis. Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted January 8, 2012 Share Posted January 8, 2012 No. PDI's dont allow - and thus wont pay for- software updates of any kind unless there is an open recall on the vehicle or an issue is identified on the test drive protion of the PDI. Warranty will not pay for automatic updates either, without a customer complaint. To 'automatically' update software is considered 'over repair' and is forbidden in the W&P manual. IF you do, the warranty claim is bounced or worse yet, drives the warranty numbers up. Exactly, Warranty department and customer service department are two seperate divisions. We got in trouble for doing too many mytouch updates. We were updating any on the lot or coming in the door. We got slapped for it. The warranty division is crap. They care about numbers only. The dealers are squeezed in the middle. Its ford's game on Ford's playing field, they are going to win over warranty numbers. All that said, glad its fixed and yes they should announce it. Quote Link to comment Share on other sites More sharing options...
RangerM Posted January 8, 2012 Share Posted January 8, 2012 Has the "smoothing" made the transmission more reliable, less, or neither? Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted January 8, 2012 Share Posted January 8, 2012 Has the "smoothing" made the transmission more reliable, less, or neither? I don't think we will find out until they get some age on them. I bet it will be min a year before we will see any real pattern. On failures or not. They only thing that I can see being affected is clutch disc life. Smoother transistions may mean more allowed clutch slipping during shifts etc.. Quote Link to comment Share on other sites More sharing options...
mackinaw Posted January 8, 2012 Share Posted January 8, 2012 Speaking as a PowerShift owner, it's not so much clutch slippage as the timing of when clutch #1 disengages and clutch #2 engages. They have to be in synch. Again, the more mileage on the transmission, the more a PowerShift shifts like a conventional torque converter tranny. 7,000+ miles on my 2012 Focus and drivability is damn good (original programming). Quote Link to comment Share on other sites More sharing options...
theDuff Posted January 8, 2012 Share Posted January 8, 2012 Exactly, Warranty department and customer service department are two seperate divisions. We got in trouble for doing too many mytouch updates. We were updating any on the lot or coming in the door. We got slapped for it. The warranty division is crap. They care about numbers only. The dealers are squeezed in the middle. Its ford's game on Ford's playing field, they are going to win over warranty numbers. All that said, glad its fixed and yes they should announce it. I seem to remember you and I having this conversation. Actually, about three months ago, our FSE kept sending us e-mails with a list of vins that needed the mft update. These were not recall vehicles. It was all done under the tsb's. Exploreres, Edges, and Focuses. So I was thinking, "wow, fordtech was right, I should have been doing this." Strange that you guys got slapped. Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted January 8, 2012 Share Posted January 8, 2012 I seem to remember you and I having this conversation. Actually, about three months ago, our FSE kept sending us e-mails with a list of vins that needed the mft update. These were not recall vehicles. It was all done under the tsb's. Exploreres, Edges, and Focuses. So I was thinking, "wow, fordtech was right, I should have been doing this." Strange that you guys got slapped. We still do them, but we do more than other dealers in our area, so we got slapped because we are being proactive. We had a mft specialist come in and told us to update all them. However our 126 report is getiing into audit area. We actually haven't charged ford for some repairs to try and keep numbers down. The suckest part is our cost per repair is well in spec. But our repair per 1000 is too high. If the car comes back within 6mo for another repair it goes against you, no matter is its same problem or not. After the Mft crap and the hoops from Rtda and prior approval, don't even try and get a tpms claim paid, Ford warranty can kiss it on the crack! We are not trying screw anyone, just trying fix cars and take care of customers. Quote Link to comment Share on other sites More sharing options...
theDuff Posted January 8, 2012 Share Posted January 8, 2012 We still do them, but we do more than other dealers in our area, so we got slapped because we are being proactive. We had a mft specialist come in and told us to update all them. However our 126 report is getiing into audit area. We actually haven't charged ford for some repairs to try and keep numbers down. The suckest part is our cost per repair is well in spec. But our repair per 1000 is too high. If the car comes back within 6mo for another repair it goes against you, no matter is its same problem or not. After the Mft crap and the hoops from Rtda and prior approval, don't even try and get a tpms claim paid, Ford warranty can kiss it on the crack! We are not trying screw anyone, just trying fix cars and take care of customers. Oh, I hear you. We just got dinged for EEC/ electrical and need p.a. for a lot of different modules, cop's and even alternators! I don't know how they formulate this parts list. It looks completely arbitrary. I don't think we hung any cop's last year under warranty. A few early '11 super duty abs ecu's. Our problem is our cost per repair is way too low. Now that parts prices are going up we are really trending upward. At least we don't need prior approval for 6.0 injectors anymore. Thanks a lot. Almost every 6.0 F-series is done with its warranty anyway! --------------------------------------------- A little powershift anecdotal evidence. We don't see any. They never come in and complain. Haven't done one reflash yet. The only thing I've touched on a new Focus is MFT and one gps antenna module. The guy on Focus Fanatics with 27 different problems (one of Blackhorse's talking points) needs to get a life. Quote Link to comment Share on other sites More sharing options...
fordtech1 Posted January 8, 2012 Share Posted January 8, 2012 Oh, I hear you. We just got dinged for EEC/ electrical and need p.a. for a lot of different modules, cop's and even alternators! I don't know how they formulate this parts list. It looks completely arbitrary. I don't think we hung any cop's last year under warranty. A few early '11 super duty abs ecu's. Our problem is our cost per repair is way too low. Now that parts prices are going up we are really trending upward. At least we don't need prior approval for 6.0 injectors anymore. Thanks a lot. Almost every 6.0 F-series is done with its warranty anyway! --------------------------------------------- A little powershift anecdotal evidence. We don't see any. They never come in and complain. Haven't done one reflash yet. The only thing I've touched on a new Focus is MFT and one gps antenna module. The guy on Focus Fanatics with 27 different problems (one of Blackhorse's talking points) needs to get a life. Completely agree. No powershift issues here either. We do sell a lot of mft equipped vehicles. Really we don't have a real crappy car right now. Nothing like the contours and first focu, oh and early 90s continentials. Quote Link to comment Share on other sites More sharing options...
GapBoyPCS Posted January 8, 2012 Share Posted January 8, 2012 Speaking as a PowerShift owner, it's not so much clutch slippage as the timing of when clutch #1 disengages and clutch #2 engages. They have to be in synch. Again, the more mileage on the transmission, the more a PowerShift shifts like a conventional torque converter tranny. 7,000+ miles on my 2012 Focus and drivability is damn good (original programming). I'm about the same mileage, and I've had the August-version software original from the factory. Same thing: Driveability is damn good too Again, I'm just wondering what the later update really addressed. It's more out of curiosity than anything. Right now, I probably wouldn't want any sort of update being done if it screws a good thing up. Quote Link to comment Share on other sites More sharing options...
YT90SC Posted January 9, 2012 Share Posted January 9, 2012 Parts picked for PA are arbitrary. The 126 is arbitrary anyway. Do you know any dealers that are not high? Quote Link to comment Share on other sites More sharing options...
Boss444 Posted January 9, 2012 Share Posted January 9, 2012 It seems like this PS transmission is like an Android phone. Some have countless issues with em, others have non, and the majority of people have some issues but don't really care about them. I should see if there is a flash for my transmission in one of my cars. Every now and then, it tries to upshift into 5th.....but there is only 4 gears. Of course...it is a manual................. Quote Link to comment Share on other sites More sharing options...
mettech Posted January 9, 2012 Share Posted January 9, 2012 It seems like this PS transmission is like an Android phone. Some have countless issues with em, others have non, and the majority of people have some issues but don't really care about them. I should see if there is a flash for my transmission in one of my cars. Every now and then, it tries to upshift into 5th.....but there is only 4 gears. Of course...it is a manual................. A lot of automobile manufactures have been known to have that same transmission issue. I'm sure NHTSA has been given money to look and see if it is a safety problem...:shades: Quote Link to comment Share on other sites More sharing options...
Boss444 Posted January 10, 2012 Share Posted January 10, 2012 A lot of automobile manufactures have been known to have that same transmission issue. I'm sure NHTSA has been given money to look and see if it is a safety problem...:shades: I chuckle every time I drive it and that happens. Almost every manual car I have ever driven was a 5-speed. Only having 4 manual gears is just weird. Quote Link to comment Share on other sites More sharing options...
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