nswan Posted December 6, 2021 Share Posted December 6, 2021 (edited) Checked my Super Duty status yesterday and this morning on the Ford Order Tracking website (https://shop.ford.com/vehicleordertracking#/). Every time I’ve checked it before, it’s shown the both the exterior and interior color. Now, the interior color has dropped off and the interior images won’t render. The other odd this I noticed is that it’s now showing I have a Tremor package, which I did not order. I ordered back in July this year, and finally got a VIN in November. Every time I’ve used the Ford Vehicle Order Tracking website, there has been no issue. But all of a sudden, this weekend, there is this one. Anyone else having the same issue? Might be a glitch, but it would be quite the shame if my order is somehow compromised. Edited December 6, 2021 by nswan Quote Link to comment Share on other sites More sharing options...
fredrickhw Posted December 6, 2021 Share Posted December 6, 2021 The trackers have been messed up for days. My interior color switched to black onyx on the tracker but the window sticker link still shows marsala. Nothing is pulling on the mach-e tracker either. 1 Quote Link to comment Share on other sites More sharing options...
javashot1 Posted December 6, 2021 Share Posted December 6, 2021 All the pending F150 orders are displaying "F150 Lightning" as the ordered truck. At this point no one can get any reliable information on their 2022 orders. This really needs improvement! Quote Link to comment Share on other sites More sharing options...
JWflorida Posted December 7, 2021 Share Posted December 7, 2021 All of my info is correct except the tremor package is added and I didn’t order it. Quote Link to comment Share on other sites More sharing options...
mattdm Posted December 7, 2021 Share Posted December 7, 2021 Theyve been having issues for several days now. All the alternative trackers and the spreadsheet are completely broken, and the ford one is hit and miss. Quote Link to comment Share on other sites More sharing options...
Fireguy Posted December 7, 2021 Share Posted December 7, 2021 Hopefully the trackers get back to normal. My truck was sent off site to have 4 wheel well liners installed on 11/26. No updates since . Trackers still not working, even the window sticker is not available on the Ford Site. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 7, 2021 Share Posted December 7, 2021 1 hour ago, Fireguy said: Hopefully the trackers get back to normal. My truck was sent off site to have 4 wheel well liners installed on 11/26. No updates since . Trackers still not working, even the window sticker is not available on the Ford Site. Post the VIN number in the Window Sticker Requests forum and I'll see if I can pull it directly from the FordDirect database. 1 Quote Link to comment Share on other sites More sharing options...
Fireguy Posted December 7, 2021 Share Posted December 7, 2021 vin sent. thanks. Quote Link to comment Share on other sites More sharing options...
Jim58 Posted December 8, 2021 Share Posted December 8, 2021 Ice-Capades, maybe you can answer this question or anyone else in the know. Why did Ford shut down it’s site that external trackers used. We now have to bug you or our dealer to get updates. Even Ford’s system is screwed up. It shows everyone getting a SD is getting Tremors. But of course we are not. Quote Link to comment Share on other sites More sharing options...
Chino Tom Posted December 9, 2021 Share Posted December 9, 2021 The tracker worked for me today. But mine also had the Tremor w/Lariat Ultimate Package Discount under packages (mine not a Tremor) Quote Link to comment Share on other sites More sharing options...
mattdm Posted December 9, 2021 Share Posted December 9, 2021 Mine is a rare king ranch lariat today. Even though my truck is actually a Platinum 1 Quote Link to comment Share on other sites More sharing options...
ardvark666 Posted December 9, 2021 Share Posted December 9, 2021 I’m showing the same thing. Tremor package but I didn’t order it. It’s clearly a glitch on the Ford side. I don’t want that crap on my truck so I wouldn’t be happy if it showed up that way that’s for sure. 1 Quote Link to comment Share on other sites More sharing options...
Fireguy Posted December 10, 2021 Share Posted December 10, 2021 Sure gonna miss the informational trackers that were available before... Quote Link to comment Share on other sites More sharing options...
Fred F-250 Posted December 10, 2021 Share Posted December 10, 2021 On 12/7/2021 at 4:58 PM, ice-capades said: Post the VIN number in the Window Sticker Requests forum and I'll see if I can pull it directly from the FordDirect database. I will post mine too if you don't mind looking. My build date is 12/6/21. Quote Link to comment Share on other sites More sharing options...
Dakkat720 Posted December 10, 2021 Share Posted December 10, 2021 I have a window sticker and an email about how its in production for a week now... but just now when I check it says enter a valid VIN. Sure hope its a glitch, lol Quote Link to comment Share on other sites More sharing options...
Kevin208 Posted December 10, 2021 Share Posted December 10, 2021 Same here invalid VIN # Quote Link to comment Share on other sites More sharing options...
ScottK1 Posted December 10, 2021 Share Posted December 10, 2021 (edited) 2 hours ago, Dakkat720 said: I have a window sticker and an email about how its in production for a week now... but just now when I check it says enter a valid VIN. Sure hope its a glitch, lol Don't sweat. Ford tracking has been awful for the past week or more. It is totally unrelated to the factory producing your truck. Being in IT, I can guess that some moronic programmer rolled out an update without proper testing. Why they haven't fixed it yet, or if that person still has a job, is another question. (odds are they still have a job, but their performance review will take a hit) This is endemic of a lack of formal testing procedures, which should include separate development, test, and production systems, as well as proper UAT. Clearly they don't do that. Then again, it's not life and death as it is in my industry. Edited December 10, 2021 by ScottK1 2 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 10, 2021 Share Posted December 10, 2021 2 hours ago, Dakkat720 said: I have a window sticker and an email about how its in production for a week now... but just now when I check it says enter a valid VIN. Sure hope its a glitch, lol Contrary to what may tell you, you can't use the digital Window Sticker for production information. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 10, 2021 Share Posted December 10, 2021 (edited) 25 minutes ago, ScottK1 said: Don't sweat. Ford tracking has been awful for the past week or more. It is totally unrelated to the factory producing your truck. Being in IT, I can guess that some moronic programmer rolled out an update without proper testing. Why they haven't fixed it yet, or if that person still has a job, is another question. Ford's IT department has been nothing short of terrible and/or incompetent for years. After years of experience seeing the regular and routine IT department performance, one can only think that at least part of it is related to ensuring job security! Welcome to corporate America! Edited December 10, 2021 by ice-capades Additional content 2 Quote Link to comment Share on other sites More sharing options...
ScottK1 Posted December 10, 2021 Share Posted December 10, 2021 12 minutes ago, ice-capades said: Ford's IT department has been nothing short of terrible and/or incompetent for years. After years of experience seeing the regular and routine IT department performance, one can only think that at least part of it is related to ensuring job security! I updated my post with some more info, but do you think these IT guys are union? That would explain a lot. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted December 10, 2021 Share Posted December 10, 2021 13 minutes ago, ScottK1 said: I updated my post with some more info, but do you think these IT guys are union? That would explain a lot. Would that really make a difference? I doubt it. Quote Link to comment Share on other sites More sharing options...
ScottK1 Posted December 10, 2021 Share Posted December 10, 2021 (edited) 16 minutes ago, ice-capades said: Would that really make a difference? I doubt it. Here is my reasoning for that. I live in the Seattle area where there are many unions - Boeing being one. Union members cannot be disciplined or fired nearly as easily as normal stupid employees. That's why I think it matters. In my company, no one would be fired for a single such incident, but changes would be made. Clearly Ford is not making those changes yet. But I think Jim Farley (I''m also an investor and saw him speak live this morning with Jim Cramer's CNBC investing club, during a board meeting, no less) will make those changes as he figures out where the problems are. Edited December 10, 2021 by ScottK1 Quote Link to comment Share on other sites More sharing options...
Rangers09 Posted December 10, 2021 Share Posted December 10, 2021 14 minutes ago, ScottK1 said: Here is my reasoning for that. I live in the Seattle area where there are many unions - Boeing being one. Union members cannot be disciplined or fired nearly as easily as normal stupid employees. That's why I think it matters. Having managed a union workforce for 30 yrs, including a number of years in a shipyard, I most certainly disagree. I had zero difficulties disciplining and/or firing any of the union employees, when their actions/conduct warranted such action. If the IT Management is competent, it shouldn't matter is the e/e's are union or not. 1 Quote Link to comment Share on other sites More sharing options...
ScottK1 Posted December 10, 2021 Share Posted December 10, 2021 33 minutes ago, Rangers09 said: Having managed a union workforce for 30 yrs, including a number of years in a shipyard, I most certainly disagree. I had zero difficulties disciplining and/or firing any of the union employees, when their actions/conduct warranted such action. If the IT Management is competent, it shouldn't matter is the e/e's are union or not. Good to hear. It's not what the ling media portrays. (Remember, I'm in the heart of progressive left media here) 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted December 10, 2021 Share Posted December 10, 2021 They’re not union but I do understand your viewpoint. Quote Link to comment Share on other sites More sharing options...
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