ice-capades Posted February 15, 2022 Share Posted February 15, 2022 32 minutes ago, Beefmaster said: So, here's a question. I had a fleet order. I placed a $1k deposit on it. After 8 months it was not scheduled so I cancelled (emailed salesman) the order and got my $1k back. If the truck comes in, can I go to the dealership and still buy it at the price I ordered it for? I mean if they didn't cancel it it's still my order.. right? Would the dealership get in trouble with Ford for not cancelling orders and using them for dealer stock? Fleet orders have nothing to do with the COVP verified order program. Fleet orders have a totally different ordering, priority and scheduling process. 1 Quote Link to comment Share on other sites More sharing options...
jhaber Posted February 15, 2022 Share Posted February 15, 2022 1 hour ago, RoncoSD said: Wasn't the 14th the week that they were idling or reducing shifts at some of the plants? even if it was. the 10th was thee scheduled day which is 4 days prior. Sit and wait at this point. Quote Link to comment Share on other sites More sharing options...
OldManJax Posted February 15, 2022 Share Posted February 15, 2022 20 minutes ago, ice-capades said: You have to enter the Dealer's order number. Don't know how you're using a different order number. Ford order numbers are 4 digits only... 4 numbers or alpha numeric. Thank you, I found it on my order form and was able to look it up. 1 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted February 15, 2022 Share Posted February 15, 2022 21 minutes ago, posh said: Talked to my dealer today. No updates from his side, but he was able to update my priority to 10. He said this used to mean more, but at the moment, unless regional/corporate updates lower than 10, anything between 10-19 is essentially same priority. Big deal that your order was "able" to change your order priority code to 10! It only takes about two clicks of a mouse to make the change. It sounds like they're making a big deal about it and that it took some effort on their part. Orders with priority code 10-19 aren't necessarily the same as it depends on how many orders have the same priority code as yours and their original order dates and any controlled commodities are included. Quote Link to comment Share on other sites More sharing options...
Brandon966 Posted February 15, 2022 Share Posted February 15, 2022 How long after ordering does your order show up to Ford? I ordered my F-250 Tremor on 2/10 and got the email from Ford, as well as a order code. I was on the phone with Ford marketing today asking about PCO and asked her to check on my order out of curiosity to see if anything had shown up yet and she said she can’t see anything in her system but to try again in a few days since it was so soon since ordering. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted February 15, 2022 Share Posted February 15, 2022 1 hour ago, sschamberland said: I placed my order 12/6/21 for F350 Lariat Tremor. I visited my dealer today and they shared the following message from Ford. On Super Duty, we have key commodities that are restricted to retail only. In order to expedite delivery times, customers may consider removing: Spray -in bedliner - wait time: 27 weeks 5th Wheel Prep Package - wait time: 27 weeks Active/Adaptive steering - wait time: 20 weeks Tonneau Covers - wait time: 25 weeks D3IGL Continental Tire (Standard Tire for F450) - Wait time: 27 weeks. I removed my spray in bedliner and 5th wheel prep. Let's see if this helps move this order! The commodity restraints information has been available for months now, in particular the restriction for retail order scheduling only as I've posted long ago in the "Scheduling Notes" section. 1 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted February 15, 2022 Share Posted February 15, 2022 16 minutes ago, Brandon966 said: How long after ordering does your order show up to Ford? I ordered my F-250 Tremor on 2/10 and got the email from Ford, as well as a order code. I was on the phone with Ford marketing today asking about PCO and asked her to check on my order out of curiosity to see if anything had shown up yet and she said she can’t see anything in her system but to try again in a few days since it was so soon since ordering. Once the order is submitted to the USOB (Unscheduled Order Bank), it shows in the Vehicle Visibility reporting system immediately, without delay, and will show the entire order history, scheduling, production and shipping updates with every status change until the vehicle is delivered to the dealership. Quote Link to comment Share on other sites More sharing options...
Brandon966 Posted February 15, 2022 Share Posted February 15, 2022 13 minutes ago, ice-capades said: Once the order is submitted to the USOB (Unscheduled Order Bank), it shows in the Vehicle Visibility reporting system immediately, without delay, and will show the entire order history, scheduling, production and shipping updates with every status change until the vehicle is delivered to the dealership. So I'm guessing there is a delay between when my dealer ordered the truck and when the order shows up in the USOB, or did the customer service rep on the phone not actually look at the visibility reporting system? Just trying to make sure I didn't start off my ordering process with a hiccup, although I'm sure since I have the confirmation email and order code from my dealer (Granger) its probably fine. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted February 15, 2022 Share Posted February 15, 2022 14 minutes ago, Brandon966 said: So I'm guessing there is a delay between when my dealer ordered the truck and when the order shows up in the USOB, or did the customer service rep on the phone not actually look at the visibility reporting system? Just trying to make sure I didn't start off my ordering process with a hiccup, although I'm sure since I have the confirmation email and order code from my dealer (Granger) its probably fine. If you got the confirmation e-mail from Ford then there shouldn't be a problem. Sounds like the Ford representative didn't know how to access the order. So why did you call Ford? Quote Link to comment Share on other sites More sharing options...
Brandon966 Posted February 15, 2022 Share Posted February 15, 2022 25 minutes ago, ice-capades said: If you got the confirmation e-mail from Ford then there shouldn't be a problem. Sounds like the Ford representative didn't know how to access the order. So why did you call Ford? I wanted to order a print Super Duty brochure for me and my 5yr old son to look at, and to see if there were any PCO's with my name on them (seen one in my Ford pass app in the past just couldn't remember the date). 1 Quote Link to comment Share on other sites More sharing options...
ardvark666 Posted February 15, 2022 Share Posted February 15, 2022 There isn’t any accountability for anyone. I sold my truck to Carmax and went back to the dealer. They used a bait and switch tactic that is illegal but Ford doesn’t care. They ordered my truck claiming it was an x-plan order. They tried to kill the deal repeatedly so they could sell it out from under me. They didn’t file xplan paperwork but told me it was xplan. They pointed and said “that’s the xplan price” but they won’t be held for violations because they never produced any paperwork. They refused to show me xplan paperwork and denied the rules. They took my pin and pretended it was xplan though. I was charged 275 in fees that they refused to go to 100 on. They also added a 299.00 security charge which they refused to remove. They didn’t honor the price protection. I signed for it. I had no choice. I already sold my truck and the sales manager just threatened to “kill the deal” if I didn’t agree. I still have to go back to pick it up with my cashiers check. I’ll file a complaint with ford that will go nowhere. Never again Ford. Never again. Worst time of my life. Spent almost 70 grand and they treated me like a criminal. Good luck to everyone else. 4 Quote Link to comment Share on other sites More sharing options...
Beefmaster Posted February 15, 2022 Share Posted February 15, 2022 2 hours ago, ice-capades said: Fleet orders have nothing to do with the COVP verified order program. Fleet orders have a totally different ordering, priority and scheduling process. You keep reminding me of that (4th/5th time now?) I did not mention COVP verified order program. I asked about a fleet order. Is this tread just for retail orders? If it is, I have wasted 7 months following it. Quote Link to comment Share on other sites More sharing options...
Dog breath Posted February 15, 2022 Share Posted February 15, 2022 Ardvark666 did you sign any paperwork when you ordered the truck? Quote Link to comment Share on other sites More sharing options...
Deanh Posted February 15, 2022 Share Posted February 15, 2022 21 minutes ago, Beefmaster said: You keep reminding me of that (4th/5th time now?) I did not mention COVP verified order program. I asked about a fleet order. Is this tread just for retail orders? If it is, I have wasted 7 months following it. Hate to say this but Ford seems to have been completely ignoring ANY vehicles ordered under FIN codes.....have no idea why....my Fleet orders have been sitting for some time now...and no vins... Quote Link to comment Share on other sites More sharing options...
TheFatInTheHat Posted February 15, 2022 Share Posted February 15, 2022 1 hour ago, ardvark666 said: There isn’t any accountability for anyone. I sold my truck to Carmax and went back to the dealer. They used a bait and switch tactic that is illegal but Ford doesn’t care. They ordered my truck claiming it was an x-plan order. They tried to kill the deal repeatedly so they could sell it out from under me. They didn’t file xplan paperwork but told me it was xplan. They pointed and said “that’s the xplan price” but they won’t be held for violations because they never produced any paperwork. They refused to show me xplan paperwork and denied the rules. They took my pin and pretended it was xplan though. I was charged 275 in fees that they refused to go to 100 on. They also added a 299.00 security charge which they refused to remove. They didn’t honor the price protection. I signed for it. I had no choice. I already sold my truck and the sales manager just threatened to “kill the deal” if I didn’t agree. I still have to go back to pick it up with my cashiers check. I’ll file a complaint with ford that will go nowhere. Never again Ford. Never again. Worst time of my life. Spent almost 70 grand and they treated me like a criminal. Good luck to everyone else. That is 100% on the dealer and I would expect that Ford would do something to make it right. They absolutely just didn't want you to buy that truck so they could sell it with a market adjustment. Quote Link to comment Share on other sites More sharing options...
sjmcken81 Posted February 15, 2022 Share Posted February 15, 2022 (edited) 1 hour ago, Beefmaster said: You keep reminding me of that (4th/5th time now?) I did not mention COVP verified order program. I asked about a fleet order. Is this tread just for retail orders? If it is, I have wasted 7 months following it. I think the point that icecapades was trying to make is Only Retail COVP orders are tied to a name that’s enforced by Ford…not Fleet orders, so if they get it, they can sell it. That said, if you canceled and you got your deposit back, then don’t see any recourse you have trying to claim it if it gets built/delivered. On a positive note for you, whether they really canceled it or not, it may not ever get built anyway…retails are first priority, then stock, then fleet…as fyi, I’m at over 8 months unscheduled on a retail order, so I feel others pain and frustration in all of this. Edited February 15, 2022 by sjmcken81 Addition 1 Quote Link to comment Share on other sites More sharing options...
HarryTaint Posted February 15, 2022 Share Posted February 15, 2022 50 minutes ago, sjmcken81 said: On a positive note for you, whether they really canceled it or not, it may not ever get built anyway…retails are first priority, then stock, then fleet…as fyi, I’m at over 8 months unscheduled on a retail order, so I feel others pain and frustration in all of this. 8 months? Wow, what did you order? Quote Link to comment Share on other sites More sharing options...
JT42 Posted February 16, 2022 Share Posted February 16, 2022 Well got off the phone with the dealer, my truck is still on (fingers crossed) to be built next Wednesday the 23rd, mid week build day I'll take it! Estimated early to mid March delivery if it holds, I'm fairly close to the plant. Quote Link to comment Share on other sites More sharing options...
Riotcoastie Posted February 16, 2022 Share Posted February 16, 2022 Well, just got an email update went from scheduled build date of 3/21/22 to 3/14/22. I don’t know if it’s normal or just luck of the draw. 1 Quote Link to comment Share on other sites More sharing options...
ardvark666 Posted February 16, 2022 Share Posted February 16, 2022 3 hours ago, Dog breath said: Ardvark666 did you sign any paperwork when you ordered the truck? I signed the build sheet and noted on it that it was xplan. I also submitted my xplan pin. My work id and my license. It was all a bit of a show. They never intended on actually using the plan. Quote Link to comment Share on other sites More sharing options...
OldManJax Posted February 16, 2022 Share Posted February 16, 2022 As soon as I start talking about my order I get more news. Crazy, I think @ice-capades must have slapped some people around for me….jk. My order got moved up from the week of the 21st to the 14th. Just got the email. 1 1 Quote Link to comment Share on other sites More sharing options...
Fordnovice88 Posted February 16, 2022 Share Posted February 16, 2022 2 hours ago, TheFatInTheHat said: That is 100% on the dealer and I would expect that Ford would do something to make it right. They absolutely just didn't want you to buy that truck so they could sell it with a market adjustment. Exactly. I think Ford should step up and make people whole. These dealerships are taking advantage and flat out lying to customers because the system Ford setup incentivizes them to. We aren't talking about $200 either... in some cases it's $5,000. I think Ford should go back and offer anyone who makes a claim and can produce paperwork showing a dealership screwed them over 0% financing for the length of their loans. 1 Quote Link to comment Share on other sites More sharing options...
Keith'sF-250 Posted February 16, 2022 Share Posted February 16, 2022 Another dreaded email..... Originally Schedule for production 3/14 then, 3/21, now 3/28.....? ordered on 9/25 When will this madness end! Quote Link to comment Share on other sites More sharing options...
Tim418 Posted February 16, 2022 Share Posted February 16, 2022 5 hours ago, ice-capades said: The commodity restraints information has been available for months now, in particular the restriction for retail order scheduling only as I've posted long ago in the "Scheduling Notes" section. I know there are ongoing commodity restraints that have all been addressed but is this something ford has just sent out or has this been around awhile? I see going back several pages that several peoples trucks have been scheduled recently with these items. I placed an order on 1-20-22 and the only item is the 5th wheel prep that is on the list, I know it hasn’t been very long but I was hoping it may get a production date sooner rather than later. Thanks for all you do. Quote Link to comment Share on other sites More sharing options...
blackboost Posted February 16, 2022 Share Posted February 16, 2022 My build has been moved again.....this time from the week of March 21 to the week of March 14. 1 Quote Link to comment Share on other sites More sharing options...
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