akirby Posted October 30, 2020 Share Posted October 30, 2020 8 hours ago, FR739 said: I think Ford has taken a page out of Tesla’s book. No matter how broken the vehicle is just ship it and let the dealers/service centers take care of it. I’m not so sure that’s the best route to take. I think it’s more a case of they’re doing everything they can to improve quality at the factory without compromising production rates. It’s a difficult business decision losing sales and revenue while sales are relatively strong. And some problems just aren’t that easy to fix, especially people problems. I’m not excusing it, Problems like that shouldn’t happen in the first place. But once they do happen getting it fixed can be complicated. 1 Quote Link to comment Share on other sites More sharing options...
YT90SC Posted October 30, 2020 Share Posted October 30, 2020 15 hours ago, CoolScoop said: What are the most common QC issues that you are still seeing? Water leaks. Hose Clamps not installed. Broken/misinstalled panels. Connector assembly issues. There is nothing that is "commonplace" other than cameras, trans coolers and "A" clutch problems. Seriously. Avoid. Quote Link to comment Share on other sites More sharing options...
FordBuyer Posted October 30, 2020 Share Posted October 30, 2020 1 hour ago, YT90SC said: Water leaks. Hose Clamps not installed. Broken/misinstalled panels. Connector assembly issues. There is nothing that is "commonplace" other than cameras, trans coolers and "A" clutch problems. Seriously. Avoid. Since 2021 Explorers are starting to show up at dealers, I hope there have been corrections and tweaks at CAP to at least ship a much better product. The previous generation Explorer was never known as above average quality, but it was decent enough to be a top seller. So this one in 2nd year should show significant increase in quality. If not, then CAP is hopeless. Quote Link to comment Share on other sites More sharing options...
CoolScoop Posted October 30, 2020 Share Posted October 30, 2020 5 hours ago, YT90SC said: There is nothing that is "commonplace" other than cameras, trans coolers and "A" clutch problems "A" clutch problems sounds like something that would require a major tear down to fix... Quote Link to comment Share on other sites More sharing options...
YT90SC Posted October 30, 2020 Share Posted October 30, 2020 (edited) 30 minutes ago, CoolScoop said: "A" clutch problems sounds like something that would require a major tear down to fix... Trans has to come out, and the front support replaced. It pays between 7.4 and 9.7 hours depending on engine and 2 or 4wd which, typical of Ford and their cuts, is too low. Edited October 30, 2020 by YT90SC Quote Link to comment Share on other sites More sharing options...
coupe3w Posted October 30, 2020 Share Posted October 30, 2020 How many years have we heard quality is top priority? Time to cue up the quality talks again. It's cheaper to talk quality instead of doing something about it. 2 Quote Link to comment Share on other sites More sharing options...
YT90SC Posted October 30, 2020 Share Posted October 30, 2020 5 minutes ago, coupe3w said: How many years have we heard quality is top priority? Time to cue up the quality talks again. It's cheaper to talk quality instead of doing something about it. The current school of thought is it is cheaper to foist slashed labor times on technicians in the field than at the plants. 1 Quote Link to comment Share on other sites More sharing options...
kyle Posted October 30, 2020 Share Posted October 30, 2020 6 hours ago, YT90SC said: Water leaks. Hose Clamps not installed. Broken/misinstalled panels. Connector assembly issues. There is nothing that is "commonplace" other than cameras, trans coolers and "A" clutch problems. Seriously. Avoid. Glad I did and that has got to suck being at the dealer level and having to sell something you know has so many issues. I’m not sure I would buy any vehicle made out of Chicago. Quote Link to comment Share on other sites More sharing options...
akirby Posted October 31, 2020 Share Posted October 31, 2020 2 hours ago, coupe3w said: How many years have we heard quality is top priority? Time to cue up the quality talks again. It's cheaper to talk quality instead of doing something about it. I honestly don’t recall Ford saying anything about quality being a priority in several years. It’s one of the things I’ve criticized them about. Do you have any recent quotes? Quote Link to comment Share on other sites More sharing options...
02MustangGT Posted October 31, 2020 Share Posted October 31, 2020 3 minutes ago, akirby said: I honestly don’t recall Ford saying anything about quality being a priority in several years. It’s one of the things I’ve criticized them about. Do you have any recent quotes? Does this work? “Our warranty coverages in the last few years is up $1 billion to $2 billion depending on the year, and that is not okay,” Farley said during a recent analyst call. “So, although it moderated in the (third) quarter and we have taken a lot of actions on craftsmanship, long-term durability, we have a much bigger ambition to improve the quality of our vehicles. We have taken a lot of countermeasures. They will take time.” https://fordauthority.com/2020/10/ford-needs-to-focus-on-curbing-warranty-costs-ceo-jim-farley-says/ 1 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted October 31, 2020 Share Posted October 31, 2020 16 minutes ago, 02MustangGT said: Does this work? “Our warranty coverages in the last few years is up $1 billion to $2 billion depending on the year, and that is not okay,” Farley said during a recent analyst call. “So, although it moderated in the (third) quarter and we have taken a lot of actions on craftsmanship, long-term durability, we have a much bigger ambition to improve the quality of our vehicles. We have taken a lot of countermeasures. They will take time.” https://fordauthority.com/2020/10/ford-needs-to-focus-on-curbing-warranty-costs-ceo-jim-farley-says/ Ok, so they’re finally saying it now, but again I don’t recall that being said under Fields or Hackett. 2 Quote Link to comment Share on other sites More sharing options...
02MustangGT Posted October 31, 2020 Share Posted October 31, 2020 11 minutes ago, akirby said: Ok, so they’re finally saying it now, but again I don’t recall that being said under Fields or Hackett. Agree. Hoping that Farley follows up on this quality initiative as it appears warranty costs are a real issue for Ford. It’s refreshing to hear that Farley has plans to address it in the near future. 1 Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted October 31, 2020 Author Share Posted October 31, 2020 25 minutes ago, akirby said: Ok, so they’re finally saying it now, but again I don’t recall that being said under Fields or Hackett. Not much of anything was said under Fields.... Quote Link to comment Share on other sites More sharing options...
snooter Posted October 31, 2020 Share Posted October 31, 2020 I thought hackett was without fail.....3 years after the fact and now he ends up being useless to the cause (market share decline) Quote Link to comment Share on other sites More sharing options...
jpd80 Posted October 31, 2020 Share Posted October 31, 2020 (edited) 7 hours ago, akirby said: Ok, so they’re finally saying it now, but again I don’t recall that being said under Fields or Hackett. Costs doubled in the last couple of years under Jim Hackett as a direct result of cost cutting and cutting corners trying to speed up delivery of products. That's the bit not being said. Mulally was no sooner out the door when Fields began scoping what was needed for Bronco and ended up green lighting both in 2016 before he got the shaft. Edited October 31, 2020 by jpd80 Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted November 1, 2020 Share Posted November 1, 2020 (edited) On 10/29/2020 at 8:59 PM, rperez817 said: Consumer Reports annual automotive reliability survey 2009 - 2019, "Transmission Major" and "Transmission Minor" categories. I take CR as serious as JD Powers Initial Quality awards. I thought you had a real source. My mistake. Edited November 1, 2020 by blwnsmoke Quote Link to comment Share on other sites More sharing options...
akirby Posted November 2, 2020 Share Posted November 2, 2020 On 10/31/2020 at 4:52 AM, jpd80 said: Costs doubled in the last couple of years under Jim Hackett as a direct result of cost cutting and cutting corners trying to speed up delivery of products. That's the bit not being said. That’s exactly my point. I think it was a conscious effort to put more resources into the new products and to get them out sooner, so quality suffered. That’s why they never said quality is job 1 - because it wasn’t. Quote Link to comment Share on other sites More sharing options...
jpd80 Posted November 2, 2020 Share Posted November 2, 2020 19 minutes ago, akirby said: That’s exactly my point. I think it was a conscious effort to put more resources into the new products and to get them out sooner, so quality suffered. That’s why they never said quality is job 1 - because it wasn’t. Or relying on virtual pilot builds at CAP, that sounds like where the main repair charges came in Q3 and Q4 last year. Sounds like Ford turned a corner last quarter and now that the '21s are rolling out to dealers, maybe Ford is putting its production problems behind them. Bronco Sport and the other launches should go smooth. Quote Link to comment Share on other sites More sharing options...
FordBuyer Posted November 2, 2020 Share Posted November 2, 2020 39 minutes ago, jpd80 said: Or relying on virtual pilot builds at CAP, that sounds like where the main repair charges came in Q3 and Q4 last year. Sounds like Ford turned a corner last quarter and now that the '21s are rolling out to dealers, maybe Ford is putting its production problems behind them. Bronco Sport and the other launches should go smooth. There is a comprehensive review of a '21 Explorer Platinum model on You Tube by Lasco Ford. Fit and finish look pretty good with full leather, stitched interior sections with very plush seats. Looks good. No Sync 4 though. 3 Quote Link to comment Share on other sites More sharing options...
rperez817 Posted November 2, 2020 Share Posted November 2, 2020 3 hours ago, blwnsmoke said: I take CR as serious as JD Powers Initial Quality awards. I thought you had a real source. My mistake. Your mistake indeed, as the source provided is more "real" than anything you could come up with. 1 Quote Link to comment Share on other sites More sharing options...
jpd80 Posted November 2, 2020 Share Posted November 2, 2020 5 minutes ago, FordBuyer said: There is a comprehensive review of a '21 Explorer Platinum model on You Tube by Lasco Ford. Fit and finish look pretty good with full leather, stitched interior sections with very plush seats. Looks good. No Sync 4 though. You can imagine that Ford just wants MY21 to be a corrected and improved MY20 and release Sync4 later. Quote Link to comment Share on other sites More sharing options...
kyle Posted November 2, 2020 Share Posted November 2, 2020 On 10/30/2020 at 10:02 PM, fuzzymoomoo said: Not much of anything was said under Fields.... And nobody could understand what Hackett was saying.... 1 Quote Link to comment Share on other sites More sharing options...
coupe3w Posted November 2, 2020 Share Posted November 2, 2020 15 hours ago, akirby said: That’s exactly my point. I think it was a conscious effort to put more resources into the new products and to get them out sooner, so quality suffered. That’s why they never said quality is job 1 - because it wasn’t. And that's my point. Quality is just talk. Not just at Ford but at almost every manufacturing plant. How many quality meetings have you been to in your life? ISO ring a bell? Remember the transmissions in the Focus? They never really did fix that problem and it hurt sales. Quote Link to comment Share on other sites More sharing options...
akirby Posted November 2, 2020 Share Posted November 2, 2020 3 hours ago, kyle said: And nobody could understand what Hackett was saying.... I did..... Quote Link to comment Share on other sites More sharing options...
kyle Posted November 10, 2020 Share Posted November 10, 2020 On 11/2/2020 at 11:38 AM, akirby said: I did..... That explains a lot:))) 1 Quote Link to comment Share on other sites More sharing options...
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