Transit Connect. 

I am writing this open letter to formally appeal a rigid, automated system block that has caused an unwarranted denial of coverage for a verified, systemic manufacturing defect. My 2019 Lincoln MKC is currently sitting completely disabled at White Bear Lincoln. A certified dealership technician has explicitly diagnosed a hard mechanical failure matching TSB 22-2229: internal coolant intrusion actively drowning Cylinder 3 (Diagnostic Trouble Codes P0303 and P0316), requiring a complete long-block engine replacement. With 76,983 miles on the odometer, this vehicle is operating strictly under the 84,000-mile safety net established by Ford/Lincoln under Customer Satisfaction Program (CSP 21N12). Despite meeting the mechanical failure criteria perfectly, and despite sitting thousands of miles under the consumer protection limit, I have been denied assistance by front-line customer service teams purely based on an arbitrary factory build-date parameter. Compounding this, when I attempted to request a supervisor escalation to discuss a market exception, I was told "no one is above" the call agent, and the line was abruptly disconnected. The Manufacturing Reality My vehicle was manufactured at the Louisville Assembly Plant—the exact facility, using the exact block castings, and the exact robotic tooling responsible for the hundreds of thousands of EcoBoost engines affected by this block-wall degradation issue. To argue that this specific engine is excluded from assistance because of the calendar day it rolled off the line creates an untenable contradiction. The physical blocks did not change; the structural vulnerability did not vanish. The proof is sitting in the dealership bay right now, verified via borescope by your own technicians. The Human Element Automated corporate systems look at dates and cutoffs, but I am asking regional leadership to look at the human element of this case file. Family Impact: I am a parent solely responsible for the daily transportation, drop-offs, and pick-ups of three girls across two different school locations, as well as their extracurricular sports schedules. Compounding Failures: In addition to the catastrophic engine block cracking, the vehicle’s A/C system has simultaneously failed, rendering the cabin unsafe for children during summer temperatures even if the engine could safely turn over. Financial Hardship: My company recently went out of business. I am actively carrying the debt of that closure and possess zero liquid savings. I am entirely incapable of funding a surprise $9,800 approximately repair out of pocket for a documented engineering escape that occurred on a Louisville assembly line. This vehicle is the singular mechanism keeping my family's childcare obligations, daily logistics, and employment search functioning. Desired Resolution I am imploring a Regional Service Zone Manager or an Executive Consumer Relations Specialist to step in, override the automated tier-1 system blocks, and authorize a Prior Approval Goodwill Claim to cover: 100% of the long-block engine replacement at White Bear Lincoln. A temporary service loaner vehicle accommodation so I can safely transport my children while this factory defect is remedied. I look forward to a prompt, human response to this urgent matter. Sincerely, Kris Burg Lincoln documents.docx

Here is the link to the Lawsuit   https://www.fordecoboostlawsuit.com/

Hey everyone, I’m looking for some advice from any service writers, managers, or corporate contacts on the forum who know how to navigate a Customer Satisfaction Program (CSP) 21N12 / TSB 22-2229 system block. Here is the breakdown of my situation: Vehicle: 2019 Lincoln MKC Reserve 2.0L FWD EcoBoost Current Mileage: 76,983 miles (Well under the 84,000-mile safety net established under 21N12) The Diagnosis: White Bear Lincoln officially diagnosed a hard failure due to internal coolant intrusion drowning Cylinder 3 (pulled misfire codes, confirmed via internal borescope per TSB 22-2229). Because the car is over 7,000 miles under the mileage threshold for the program, the mechanical defect matches the criteria perfectly. However, corporate automatically denied coverage because the VIN falls outside the system block's specific factory production build-date window. To be completely human about it, this vehicle is the only way my household functions right now. I am a parent solely responsible for dropping off and picking up three girls at two different schools plus getting them to all of their sports practices and games. On top of that, the A/C just went out. Compounding the mechanical failure, my business recently went under, leaving me facing heavy debt and absolutely zero liquid savings to fund an unexpected $10,000 corporate engineering defect out of pocket. I called the Lincoln customer service lines to request an escalation to a regional manager for a Goodwill review. Instead, I got routed to a representative who told me "no one is above her" and eventually hung up on me when I pressed for a tier-2 supervisor escalation. I am currently prepping physical certified mail packets to send directly to Dearborn Executive Consumer Relations to request a Prior Approval Goodwill Claim. For the technicians or service writers here: Given that the call center completely stonewalled me, what is the most effective internal route to get a Regional Service Zone Manager to review this file? Is there a specific digital waiver or an After Warranty Adjustment (AWA) form that I should be asking the dealership service manager to initiate on their end? Any advice on how to get regional leadership to look past the automated system build-date blocks and see the low mileage and human element of this case would be deeply appreciated. Thanks in advance Lincoln documents.docx

A designer once told/ warned me that small changes have huge effect on the overall appearance, so if you are able to play around with the proportions a little and then it may not take much to drop the front, see where headlights and grille  sit in relation to the other known features, I’m sure you will see it   PS, I like your original design and if the front was exactly like that, it would be an even  easier sell

Even if it had Navigator Pricing it still would be much cheaper than a G-wagon. The G-Wagon pricing is ludicrous. Lol

Not sure what dealer you are speaking of in New Hartford NY, but I can assume you are referring to either Steet-Ponte in NY Mills or Don's on Route 12 just past Sangertown Square....either way, in NY State, if your vehicle inspection is "overdue", the inspection stations first task is to remove the sticker - that is NYS law. If it is not overdue, they will not remove the sticker first. If your car fails inspection and the sticker was removed due to it being overdue, they will provide you with a 10-Day temporary inspection tag that gets taped to the window and now the clock is ticking, you must get the vehicle repaired and inspected within the 10 day period. I find it difficult to believe that they did not have the tools to remove the "swollen" lugs....   PS: typing IN ALL CAPS is considered yelling....are you yelling at us? 

Rome NY - Martin St. VP Racing gas station (formerly Sunoco)   Stopped yesterday (6/13/26) for gas - regular unleaded (E10 blended) was $4.29 cash, or $4.39 for CC use.

Ford can utilize a trim name to label the new truck....   Ford Lariat Ford Custom Ford XL(T) Ford L-100 (hat tip to Louisville) Ford Lobo  

Something that rivaled the g wagon in terms of looks, had a great interior and tech while undercutting the price of the g-wagon substantially.