saintlaz1 Posted December 19, 2019 Share Posted December 19, 2019 Anyone here or any issues ; I have a 2020 Explorer got it a month ago 1000 miles on it transmission went out left stranded out of my city I was traveling. dealer hasn’t fully diagnose issue they are saying they have gotten others in with transmission issues ford has yet to approve a loaner ; district manager won’t call me back its been a nightmare Quote Link to comment Share on other sites More sharing options...
YT90SC Posted December 20, 2019 Share Posted December 20, 2019 Did the cooler break? That seems to be a common theme with them. 1 Quote Link to comment Share on other sites More sharing options...
saintlaz1 Posted December 20, 2019 Author Share Posted December 20, 2019 36 minutes ago, YT90SC said: Did the cooler break? That seems to be a common theme with them. 37 minutes ago, YT90SC said: Did the cooler break? That seems to be a common theme with them. They did mention that it had no coolant on it but they didn’t finish the diagnostics; is there anything online that mentions that? Quote Link to comment Share on other sites More sharing options...
Assimilator Posted December 20, 2019 Share Posted December 20, 2019 Goodness, I looked into it and I guess this is a known problem. So you're not alone. 1 Quote Link to comment Share on other sites More sharing options...
351cid Posted December 20, 2019 Share Posted December 20, 2019 Geezus...could Ford screw the Explorer up anymore? One hell of a business case Hackett & Co. have in place: screw up one of your most important products, make quality a low priority, & jack the hell out of the price. They may wish they had kept selling "low profit cars" before they're done. 2 Quote Link to comment Share on other sites More sharing options...
snooter Posted December 20, 2019 Share Posted December 20, 2019 1 hour ago, 351cid said: Geezus...could Ford screw the Explorer up anymore? One hell of a business case Hackett & Co. have in place: screw up one of your most important products, make quality a low priority, & jack the hell out of the price. They may wish they had kept selling "low profit cars" before they're done. Its ford's new atp math..profit over all else....well, quality seems to be included in the "all else".... 1 Quote Link to comment Share on other sites More sharing options...
Bob Rosadini Posted December 20, 2019 Share Posted December 20, 2019 Hmnn- 1000 miles on the clock and based on some responses, a bit of a known problem. What would Toyota do? My bet is there would be some sort of quick action to do something for this customer. 1 Quote Link to comment Share on other sites More sharing options...
T-dubz Posted December 20, 2019 Share Posted December 20, 2019 Mine is leaking what I assume is transmission fluid and it only has 2k miles on it. Took it to the dealer today for recall work and they are going to take a look at the leak as well. 1 Quote Link to comment Share on other sites More sharing options...
Assimilator Posted December 20, 2019 Share Posted December 20, 2019 (edited) Honestly, this is infuriating to hear and I'm sorry and disappointed it's happening. Edited December 20, 2019 by Assimilator 1 Quote Link to comment Share on other sites More sharing options...
saintlaz1 Posted December 20, 2019 Author Share Posted December 20, 2019 The most disappointing aspect that I was stranded in another city with the car and ford as to today 7 days later has yet to approve a loaner; dealer is saying it’s the district manager that needs to approve; I’ve called ford directly to escalate this 3 days ago and still nothing ; I have own fords and Mercury’s since 1998 and never had any issues with them ; this experience makes me really want jump brands ; at least it’s a lease so I’ll get out of it at some point 1 Quote Link to comment Share on other sites More sharing options...
Harley Lover Posted December 20, 2019 Share Posted December 20, 2019 11 hours ago, 351cid said: Geezus...could Ford screw the Explorer up anymore? One hell of a business case Hackett & Co. have in place: screw up one of your most important products, make quality a low priority, & jack the hell out of the price. They may wish they had kept selling "low profit cars" before they're done. But but higher ATP's... 2 Quote Link to comment Share on other sites More sharing options...
jcartwright99 Posted December 20, 2019 Share Posted December 20, 2019 (edited) No offense to anyone that works at this plant, but if this is found to be an issue with assembly (ie someone didn’t do their job), just shut that plant down! It continues to give Ford black eyes over and over! For such an important vehicle, they keep doubling down on shipping garbage out. Totally disregard if this is an engineering issue! Edited December 20, 2019 by jcartwright99 Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted December 20, 2019 Share Posted December 20, 2019 2 hours ago, jcartwright99 said: Totally disregard if this is an engineering issue! No, it's unacceptable either way. 1 Quote Link to comment Share on other sites More sharing options...
YT90SC Posted December 20, 2019 Share Posted December 20, 2019 Fairly sure it is engineering. It's not exactly a great design, like lots of other things on these. Quote Link to comment Share on other sites More sharing options...
Assimilator Posted December 20, 2019 Share Posted December 20, 2019 Assembly is engineering too. Quote Link to comment Share on other sites More sharing options...
MY93SHO Posted December 20, 2019 Share Posted December 20, 2019 11 minutes ago, Assimilator said: Assembly is engineering too. So everyone on the assembly line has an engineering degree? I posted this here a long time ago so it's time for a repost. In the early 2000s, Dakota and Durango ball joints were failing at an alarming rate. My tech happened to go to schooling at that time. When he came back he said "I know why the ball joints are failing." I'm sure most people here have at least heard of MOOG, a large supplier of suspension and steering parts. MOOG's excuse for the premature failing was that Chrysler had not instructed them to grease the ball joints! Sound like a good excuse to you? Sometimes suppliers are stupid and petty and wrong! When Daimler came along the Grand Cherokees were having problems with the front rotors warping. The calipers were not letting the pads pull back and were heating/ warping the rotors. Daimler told the supplier to fix the problem or the new supplier would. The new supplier fixed the problem. There was a one number kit with new rotors and calipers to fix the problem. Sometimes suppliers don't give a shit. No one goes to the parts and service dept at an XYZ motors dealer and complains about the supplier and their sub-standard parts. It means nothing to them, it should but it doesn't. All they know is they have an XYZ car and it's broken. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted December 20, 2019 Share Posted December 20, 2019 6 hours ago, saintlaz1 said: The most disappointing aspect that I was stranded in another city with the car and ford as to today 7 days later has yet to approve a loaner; dealer is saying it’s the district manager that needs to approve; I’ve called ford directly to escalate this 3 days ago and still nothing ; I have own fords and Mercury’s since 1998 and never had any issues with them ; this experience makes me really want jump brands ; at least it’s a lease so I’ll get out of it at some point Hopefully I wont run into this issue with my ST. Domypu have the 2.3 or 3.0? Hopefully Ford will approve a rental under this circumstance but it is not covered under warranty and normally at the customers expense. One reason why I got the enhanced 1st day rental option with my ESP. Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted December 20, 2019 Share Posted December 20, 2019 51 minutes ago, MY93SHO said: So everyone on the assembly line has an engineering degree? Not even close, but who do you think designs the process and tunes it all up once it's installed? Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted December 20, 2019 Share Posted December 20, 2019 (edited) And suspension issues that ford has now bought back several members Explorers. Ford has now stated to a dealer "we are aware and do not attempt to fix till further notice while we investigate a fix" type of response. Many at dealers for over 30 days and LL for buyback. https://www.explorerforum.com/forums/index.php?threads/multiple-suspension-noises.482694/ I did a quick google search and didnt find any trans failure sites/posts. Edited December 20, 2019 by blwnsmoke Quote Link to comment Share on other sites More sharing options...
jcartwright99 Posted December 20, 2019 Share Posted December 20, 2019 (edited) Not to jinx anything....but meanwhile the Escape and Corsair production seems to be going much smoother. That or they're being tight lipped about the problems. Edited December 20, 2019 by jcartwright99 Quote Link to comment Share on other sites More sharing options...
MY93SHO Posted December 20, 2019 Share Posted December 20, 2019 26 minutes ago, fuzzymoomoo said: Not even close, but who do you think designs the process and tunes it all up once it's installed? Oh, I know that. When I welded at Twin City Fan we had a new style inlet vane that would not work. After going back and forth with the engineers in Minneapolis they told my supervisor to "figure it out and tell us what you did." Said supervisor replied: " I'm not an engineer, why am I fixing your fuckup?" We ended up redesigning a bunch of the parts so they would mesh properly. Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted December 20, 2019 Share Posted December 20, 2019 31 minutes ago, MY93SHO said: Oh, I know that. When I welded at Twin City Fan we had a new style inlet vane that would not work. After going back and forth with the engineers in Minneapolis they told my supervisor to "figure it out and tell us what you did." Said supervisor replied: " I'm not an engineer, why am I fixing your fuckup?" We ended up redesigning a bunch of the parts so they would mesh properly. They almost always ask us for input but I've gotten to the point where I don't bother because the engineers never listen to us because they think they know better. Quote Link to comment Share on other sites More sharing options...
jose Posted December 20, 2019 Share Posted December 20, 2019 ^^^^^^this is so true,some of are actually mechanically inclined. This is becoming very worrisome. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 20, 2019 Share Posted December 20, 2019 Good engineers would work together with assemblers to come up with the best designs. 1 Quote Link to comment Share on other sites More sharing options...
Assimilator Posted December 20, 2019 Share Posted December 20, 2019 2 hours ago, MY93SHO said: So everyone on the assembly line has an engineering degree? I posted this here a long time ago so it's time for a repost. In the early 2000s, Dakota and Durango ball joints were failing at an alarming rate. My tech happened to go to schooling at that time. When he came back he said "I know why the ball joints are failing." I'm sure most people here have at least heard of MOOG, a large supplier of suspension and steering parts. MOOG's excuse for the premature failing was that Chrysler had not instructed them to grease the ball joints! Sound like a good excuse to you? Sometimes suppliers are stupid and petty and wrong! When Daimler came along the Grand Cherokees were having problems with the front rotors warping. The calipers were not letting the pads pull back and were heating/ warping the rotors. Daimler told the supplier to fix the problem or the new supplier would. The new supplier fixed the problem. There was a one number kit with new rotors and calipers to fix the problem. Sometimes suppliers don't give a shit. No one goes to the parts and service dept at an XYZ motors dealer and complains about the supplier and their sub-standard parts. It means nothing to them, it should but it doesn't. All they know is they have an XYZ car and it's broken. Assembly lines are engineered too, that includes the processes for putting things together properly and ensuring quality. Quote Link to comment Share on other sites More sharing options...
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